Search for anything...

Best Channeled Alternatives

Written by Paddy Stobbs

Co-Founder & CEO

Edited by Steph Leung

Product & Operations Lead

Updated onMar 14, 2025

Channeled is a customer support platform that centralizes communication through Slack, offering businesses a streamlined approach to handling customer inquiries. While Channeled provides a focused Slack-based support experience, the customer service landscape in 2025 demands more comprehensive solutions. Alternatives like Gorgias excel in ecommerce support with multi-channel capabilities and deep Shopify integration. Intercom offers true omnichannel support across email, phone, social media, and messaging platforms with a unified inbox. For businesses prioritizing customer behavior insights, Atlas delivers superior session recording and timeline features that visualize the complete customer journey. Meanwhile, Ada stands out with advanced AI automation capabilities, handling complex queries across multiple channels with enterprise-grade security compliance. Each alternative addresses specific limitations in Channeled’s approach, providing businesses with options that better align with their particular customer support requirements.

Best alternatives to Channeled

For ecommerce customer support:

Gorgias

Stackfix Rating:

6.0 / 10

Gorgias stands out as a superior ecommerce customer support solution compared to Channeled through its comprehensive functionality, multi-channel support, and deep ecommerce integrations. While Channeled focuses primarily on Slack-based support, Gorgias delivers robust support across email, live chat, phone, SMS, and social media channels. Gorgias’s standout Shopify integration enables advanced ecommerce features like order tracking and delivery management, whereas Channeled lacks any ecommerce platform integration. Additionally, Gorgias provides essential customer support tools including a help center, AI chatbot capabilities, and comprehensive analytics, making it a more complete solution for ecommerce businesses requiring full-featured customer support functionality.

Jump to product

For ecommerce customer support:

Jump to product

Gorgias

Stackfix Rating:

6.0 / 10

For omnichannel customer support across email, phone, and social media:

Intercom

Stackfix Rating:

7.9 / 10

Intercom is a strong alternative for omnichannel customer support, offering comprehensive channel coverage and powerful integration capabilities. While Channeled supports only Slack-based communications, Intercom enables businesses to engage with customers through email, phone, WhatsApp, SMS, Facebook, Instagram, and live chat. Intercom’s shared inbox provides a centralized view of all customer interactions across these channels, with rich customer context and automated routing capabilities that offer robust functionality. Additionally, Intercom’s advanced AI chatbot can handle customer inquiries across multiple channels, whereas Channeled’s automation capabilities are limited to Slack-based interactions.

Jump to product

For omnichannel customer support across email, phone, and social media:

Jump to product

Intercom

Stackfix Rating:

7.9 / 10

For detailed customer behavior analysis:

Atlas

Stackfix Rating:

6.6 / 10

Atlas stands out for detailed customer behavior analysis through its unique session recording and comprehensive customer timeline features. Unlike Channeled’s limited analytics, which focus mainly on Slack interactions, Atlas provides a complete view of customer behavior by capturing live user sessions, mouse movements, and bug encounters. This enables support teams to visually understand how customers interact with their product, making it easier to diagnose and resolve UX-related issues. Additionally, Atlas’s customer timeline feature chronologically displays every customer interaction, session recording, and custom event in one place, encouraging a more customer-centric approach to support. While Channeled offers basic sentiment analysis and thread analytics, it lacks the depth and visual context Atlas provides through its behavior tracking capabilities.

Jump to product

For detailed customer behavior analysis:

Jump to product

Atlas

Stackfix Rating:

6.6 / 10

For AI-powered customer support automation:

Ada

Stackfix Rating:

4.4 / 10

Ada stands out as a superior AI-powered customer support solution compared to Channeled for three compelling reasons. First, the platform has deeply customizable AI agent capabilities that can handle complex queries autonomously and manage handoffs to human agents seamlessly. In contrast, Channeled’s AI features are limited to basic sentiment analysis and beta-stage automated responses. Second, the platform offers comprehensive omnichannel support across email, phone, SMS, WhatsApp, Facebook, and Instagram, while Channeled is restricted primarily to Slack interactions. Finally, the platform provides robust security compliance including GDPR, HIPAA, and SOC 2 Type II certifications, ensuring enterprise-grade data protection for customer interactions – certifications that Channeled has yet to obtain.

Jump to product

For AI-powered customer support automation:

Jump to product

Ada

Stackfix Rating:

4.4 / 10

Meet your expert: Paddy Stobbs

Stackfix Co-Founder & CEO

I've spent over a decade deep in the world of business software - personally managing more than $2M in purchases across companies I've built and led. From intimate 10-person teams to organizations of 150+, I've developed a particular obsession with Sales and HR tools – testing, implementing, and scaling them at every stage of growth. My journey started at Cambridge University, led me through Google, and most recently culminated in selling my previous venture to TikTok. Now, I'm channeling all of that hands-on experience into helping others navigate the complex landscape of business software.

Stackfix Comparison

	Channeled	Gorgias	Intercom	Atlas	Ada

Our rating
Functionality	2 Functionality 2/10 <p>Channeled's Slack-centricity means that it's overall feature set as a dedicated customer support tool is relatively lacking. To be more specific, Channeled is best suited to businesses who primarily manage their customer interactions via Slack and not via other channels such as SMS, live chat or email. That being said, when it comes to managing Slack threads, it provides a robust and complete feature set including shortcuts that can be triggered by emoji reactions within Slack, and analytics/sentiment analysis over Slack threads.</p>	7 Functionality 7/10 <p>As a product tailored to e-commerce brands, Gorgias offers a fairly robust range of features. It offer support for all the channels you'd expect including email, live chat, phone, text and socials. Additionally, you'll also find a decent help centre offering and AI agent functionality provided natively too. Though Gorgias does not excel in any one particular area, we did find each feature to be relatively well executed.</p>	9 Functionality 9/10 <p>Intercom provides most of the essential support functionality needed by SMBs, covering a wide range of communication channels (excluding Twitter, Slack, and Discord) and offering industry-leading live chat capabilities. It also includes advanced AI, automation, and reporting features. However, some features that larger teams may find valuable, such as approval workflows, community forum management, and advanced telephony capabilities (e.g., group routing and overflow handling), are not currently supported.</p>	8 Functionality 8/10 <p>Atlas offers most of the support functionality that SMBs will need. It includes support for most channels, help centre creation, basic AI, automation and reporting functionality. It also uniquely offers "session recording" functionality, which allows you to view a video/ live session of a user using your web product. </p><p>However, it lacks more advanced features such as a chatbot builder, native phone and SMS support, advanced automation, and custom reporting. The product is still evolving, with features in beta. </p>	3 Functionality 3/10 <p>Ada’s positioning as an AI agent for customer support does mean that its overall feature set as a stand-alone customer support platform is lacking. Though Ada’s AI agent acts as a strong and easy to configure first line of defence, you’ll still need to manage handoffs to real agents elsewhere (which often means paying separately for other helpdesk platforms such as Zendesk). Additionally, you’ll find other common features, such as the ability to build your own help centre/knowledge base, missing in Ada. It’s something which you’re expected to build elsewhere, and provide as a source of training material into Ada. </p>
Ease of Use	9 Ease of Use 9/10 <p>As a result of it's focus on Slack, Channeled has a shallow learning curve. <span style="background-color: transparent; color: rgb(0, 0, 0);">An average SMB employee would require less than 30 minutes and no guidance to master the product. </span>It's onboarding process is simple, short and easy to understand and makes full use of Slacks native integrations. Additionally, it's web app is simple, intuitive and easy to navigate.</p>	5 Ease of Use 5/10 <p>Though individual screens were generally well presented, we did find the sheer breadth of features slightly overwhelming at times. Gorgias' sidebar navigation system is non-standard which initially made it hard to navigate between core features swiftly (like between inboxes and analytics pages).</p>	7 Ease of Use 7/10 <p>Due to its rich functionality and customisability, Intercom has a moderate learning curve but is generally user-friendly. An average SMB employee can become proficient with the platform after 1-2 days and some guidance.</p><p>The interface is intuitive, making daily use straightforward for most team members. </p>	8 Ease of Use 8/10 <p>Atlas has a gentle learning curve, and really shines with its efficient keyboard shortcuts that power users love. One of its best features is the customer timeline, which gives you a clear, chronological view of every client interaction at a glance. While everything flows nicely for shortcut users, those who prefer mouse navigation might find it frustrating that they can't see all tickets in a sidebar.</p>	3 Ease of Use 3/10 <p>Given its AI-centric focus, we found Ada to be relatively easy to use on initial set up. It would take an average SMB employee a few hours to be complete the initial configuration and create a functional AI chatbot. However, when progressing to more advanced features, such as setting up processes for an AI agent to execute, we found Ada to be filled with unclear terminology and often confusing UI. Whilst this may be a byproduct of the relative novelty of configuring AI chatbots, we find Ada unintuitive to use if you’re looking to get the most out of the platform.</p>
Look and feel	8 Look and feel 8/10 <p>Channeled's web app is simple, modern and easy to navigate. Additionally, it's design aesthetic is minimalist making it easy to work with and fast to load.</p>	6 Look and feel 6/10 <p>Overall, we found Gorgias to be relatively well designed and intuitive to use. Most interfaces were modern and fast to load (load times < 2 seconds). However, some interfaces did lack refinement or were hidden away in settings - for example, creating chatbots with the same interface used to generate other rules/workflows in the product presented some challenges - a simple drag and drop interface would have been preferable here.</p>	7 Look and feel 7/10 <p>We find Intercom's interface modern, sleek, with just the right touch of colour. However, page load times can be a bit slow, sometimes taking 2-3 seconds.</p>	6 Look and feel 6/10 <p>Atlas has a modern, clean interface that is pleasing to use. However, the UI lacks the polish of more established competitors, and loading times can be comparatively slow, taking 2-3 seconds for some pages.</p>	5 Look and feel 5/10 <p>We find Ada’s high-level navigation to be modern and easy to use. However, chatbot configuration interfaces were often confusing and unclear with a less modern, dated feel to them. Additionally, whilst the web app was generally fast, some pages take 2-3 seconds to load.</p>
Customisability	3 Customisability 3/10 <p>Channeled does provide some elements of customisability such as the ability to create custom tags which businesses can assign to conversation threads, or the ability to create custom shortcuts which can be triggered by emoji reactions directly from Slack. However, there are limited routes for further customisability such as the inability to manipulate analytics dashboards or save custom views.</p>	6 Customisability 6/10 <p>At present, Gorgias offers a fairly standard set of customization options for both internal and external interfaces. For its live chat widget and help centre, you can customize the usual elements including logos, colours and titles. For internal facing screens we appreciated the ease of saving custom views or adding custom tags to tickets to suit your specific business needs.</p>	9 Customisability 9/10 <p>Intercom is one of the most customisable Customer Support we've come across. User-facing elements (e.g. live chat, help centre) allow for deep customisation in appearance and layout.</p><p>Intercom also allows you to create custom data objects and track custom events about your customers to create highly personalised proactive messages and workflows.</p>	6 Customisability 6/10 <p>Atlas offers a standard level of customisability.</p><p>Users can create custom fields for customers, set up custom views, and track custom events. The live chat widget and chatbot builder have standard customization options.</p><p>However, it lacks more advanced customization features like custom objects, custom actions, and custom reports. Help Centre customization (style, layout) is particularly limited.</p>	7 Customisability 7/10 <p>At present, Ada’s primary customer facing feature is its AI chatbot. Within which you can configure basic elements such as logos, buttons and colours. However, there are additional layers of customisation available in terms of the tone, greetings and responses of the chatbot itself. These are deeply customisable and offer businesses a way to set their chatbots apart from the typical responses you’d expect from first time interactions with non-AI chatbots from competitor platforms.</p>
Ease of Setup	8 Ease of Setup 8/10 <p><span style="color: rgb(0, 0, 0);">Channeled offers a simple self-serve free trial for their platform. We found the initial setup to be simple, taking <5 mins. Setting up your first channels are particularly easy too - given Channeled's focus on Slack. It takes only a few clicks to connect and configure.</span></p>	7 Ease of Setup 7/10 <p><span style="color: rgb(0, 0, 0);">Gorgias offers a simple self-serve free trial for their platform. We found the initial setup to be simple, taking less than 30 minutes. Setting up your first channels is also a simple process - for example connecting your email can be done with just a couple clicks instead of needing to set up email forwarding manually. However, some features do require some up-front investment to get the most out of such as their AI agents feature as well as any ticket-routing automations you might want.</span></p>	7 Ease of Setup 7/10 <p>Intercom offers a simple, self-service free trial for their platform. Initial setup is relatively simple, taking less than 10 minutes to complete. Connecting your initial channels is fairly simple too with simple scripts for live widget integrations and easy email connection options. However, when it comes to deeper customization, there are a number of rabbit holes within which you could spend days e.g. setting up FinAI or customizing help centre appearances. </p>	4 Ease of Setup 4/10 <p>Frustratingly, Atlas does not offer a self-serve free trial for its platform. Instead, you'll need to trudge through a sales demo before you can get access. However, the process is relatively short and smooth and once access was granted, we found the tool to be simple to set up and configure.</p>	4 Ease of Setup 4/10 <p>It's clear that though Ada does provide a self-serve free trial, that the product is designed to be experienced via a demo call. As such, we found the initial setup to be a little confusing, taking around 15 minutes or so. However, given its AI focus, we did appreciate the ease of certain features, for example, adding base knowledge is just a matter of pasting in links and Ada will parse and extract the relevant information.</p><p>To really get the most out of the platform, users will need to spend some time on configuring everything from tone to greetings of the chatbot - as such, full customization can take a week to put together.</p>
Customer Support	3 Customer Support 3/10 <p>Channeled customer support options for most of it's pricing tiers remains minimal. Channeled provides a contact email address for support requirements as well as a documentation website which offers explanations and walkthroughs of its core features; however, the latter is still largely unfinished at the time of writing.</p>	4 Customer Support 4/10 <p>You can contact Gorgias' support agents via a live chat widget in their web app. When tested, you initially have to get through an AI agent which we found to be relatively helpful, however, unable to answer more complex queries. Real agents took an average of an hour to respond and though helpful, often seemed biased to wanting to book demo/sales calls if questions around pricing were asked.</p>	8 Customer Support 8/10 <p>Intercom provides in-app live chat with Fin AI and their support team. We’ve found that while Fin AI delivers helpful responses, and it's possible to connect with a human agent - although this can take up to 6 business hours which can be painfully long in our experience.</p>	9 Customer Support 9/10 <p>Atlas's customer support is excellent. They offer 24/7 in-app live chat with Atlas's team (including the founder!), who are always happy to provide friendly and personal help.</p>	7 Customer Support 7/10 <p>You can get support for Ada in two ways. The first, is via their own AI support agent. In testing we find it helpful for basic queries but ofte overy cautious in its responses and readily opts to hand off to a real agent. The second is via email - when tested, Ada's real agents were quick to reply (< 2 hours), knowledgeable and helpful.</p>
Integratability	7 Integratability 7/10 <p>Channeled provides a number of integrations with popular CRMs (Salesforce, Hubspot), helpdesks (Zendesk, Intercom, Freshdesk), project management tools (Linear, Asana etc.) and automation platforms like Zapier. Additionally, it offers an API through which users can interact with data directly, though this is a relatively new feature that Channeled is continuing to build upon.</p>	7 Integratability 7/10 <p>For their target customer segment, e-commerce brands, Gorgias offers a very comprehensive integrations store - providing integrations with all the major players like Shopify, BigCommerce etc. Additionally, we appreciated the fact that they also offer a mobile app with which you can handle tickets on the go more easily.</p>	10 Integratability 10/10 <p>Intercom boasts a robust integrations ecosystem that includes popular CRMs like HubSpot and Pipedrive, project management tools such as JIRA, and email marketing platforms like Mailchimp. They also offer an API for custom integrations and are continually expanding their integration offerings, with the flexibility to develop new ones upon request.</p>	4 Integratability 4/10 <p>Atlas only has 15 pre-built integrations. While these integrations cover key areas like CRM (Salesforce, HubSpot, Close, Pipedrive) and calling (Aircall, Dialpad), it lacks integrations with popular tools in other categories such as project management, data enrichment, and surveys. It does offer an API for custom integrations.</p>	5 Integratability 5/10 <p><span style="color: rgb(0, 0, 0);">When tested, Ada doesn't yet have an extensive set of integrations compared to other CS tools. That being said, the majority of key integrations for larger businesses such as with Salesforce, are present.</span></p><p><span style="color: rgb(0, 0, 0);">We notice that whilst it's older rules based product offering did support a much wider array of integrations, these have yet to be ported over to its AI agent product.</span></p>
Ease of Migration	7 Ease of Migration 7/10 <p>Businsses can export data themselves via the web app as well as through Channeled's dedicated API.</p>	5 Ease of Migration 5/10 <p>Users can export data on tickets and other analytics via a self-serve option directly within Gorgias' dashboards.</p>	8 Ease of Migration 8/10 <p>Users can export key data independently through self-serve options, while most other data can be accessed via API or provided upon request. Additionally, Intercom enables seamless data exports to relevant third-party vendors through pre-built integrations.</p>	3 Ease of Migration 3/10 <p>Atlas's data export capabilities are somewhat limited. While reporting data for selected reports can be exported directly from within Atlas, most data seem only available for export via API. For example, tickets can only be exported as PDFs.</p>	5 Ease of Migration 5/10 <p>Whilst Ada does not offer a self-serve data export feature, it's data export API is rich and well documented and covers all the core areas of data you'd want and expect to export.</p>

Gorgias: Channeled alternative for ecommerce customer support

Gorgias

Stackfix Rating:

6.0 / 10

Visit website

Starting at

$10

Calculate your price

Updated onMar 14, 2025

Gorgias - Shared Inbox

Want to know more? See a detailed comparison of Channeled vs. Gorgias.

Pros

Best-in-class Shopify Integration

Solid Live Chat Implementation

Comprehensive Analytics Suite

Strong Integration Capabilities

Efficient Setup Process

Cons

Poor Customer Support Experience

Clunky Rules-Based Chatbot Interface

Mediocre Help Centre Functionality

Navigation and Usability Issues

Limited Data Export Capabilities

Compare all Customer Support tools Read the full review

Atlas: Channeled alternative for detailed customer behavior analysis

Atlas

Stackfix Rating:

6.6 / 10

Visit website

Starting at

$19

Calculate your price

Updated onMar 14, 2025

Atlas session recording showing a preview of the live chat

Atlas customer timeline with ticket information and messages

Atlas session recording showing a preview of the live chat

Want to know more? See a detailed comparison of Channeled vs. Atlas.

Pros

Excellent Slack Integration

User-Friendly Interface Design

Superior Customer Context Visualization

Intuitive Live Chat Implementation

Industry-Leading Session Recording

Exceptional Customer Support

Cons

Limited Analytics Capabilities

Poor Integration Ecosystem

Restricted Data Export Options

Limited Help Centre Customization

Inefficient Ticket Navigation

Compare all Customer Support tools Read the full review

Ada: Channeled alternative for AI-powered customer support automation

Ada

Stackfix Rating:

4.4 / 10

Visit website

Updated onMar 14, 2025

Ada - Live chat

Want to know more? See a detailed comparison of Channeled vs. Ada.

Pros

Exceptional AI Chatbot Capabilities

Cons

Limited Core Customer Support Functionality

Confusing User Interface

Limited Integration Capabilities

Basic Data Export Functionality

Dated Interface Elements

Compare all Customer Support tools Read the full review

How we test products

With countless Customer Support platforms available, we focus on identifying the best options for small and midsize businesses. Our evaluation process is built around real-world usage, prioritizing functionality, ease of use, and overall value. Here’s how we do it:

Functionality

Great customer support software should help businesses resolve issues quickly and efficiently. We start by identifying key use cases—ticket management, live chat, automation, and reporting—then test how well each platform delivers on these needs. Tools that offer essential features without unnecessary complexity score highest.

User Experience & Onboarding

Support teams need fast, intuitive tools. We test each platform’s interface by navigating core features without prior training and track onboarding time—from account setup to resolving a first ticket. Software that requires extensive setup or technical expertise loses points.

Automation & AI Capabilities

Automation can streamline customer support and reduce response times. We evaluate each platform’s automation features, such as chatbots, canned responses, workflow automation, and AI-driven ticket triaging. We prioritize tools that improve efficiency without adding unnecessary complexity.

Integrations & Compatibility

Customer Support software must work seamlessly with CRMs, knowledge bases, and communication tools. We test how well each platform integrates with essential business systems and assess whether native integrations or third-party connectors are required.

Pricing & Value

We compare pricing across competitors, analyzing what each plan includes and whether critical features are locked behind paywalls. Hidden costs—such as per-agent fees, add-ons for automation, or premium support tiers—are factored into our assessment. Platforms that offer strong core functionality at a fair price score highest.

Stackfix’s Fit Score

All of these factors contribute to Stackfix’s Fit Score, a proprietary ranking system that measures how well each Customer Support tool aligns with a buyer’s needs. It combines two key elements:

Requirements Met – How many buyer requirements the software fulfills
Stackfix Rating – Our expert assessment of the software’s overall quality, usability, and value

The result? A clear, data-driven recommendation that helps businesses choose the right Customer Support software—without hours of trial and error.

FAQs

What is Customer Support Software?

Customer support software helps teams manage tickets, live chat, and self-service. Consider ease of use, integrations, scalability, and pricing. Avoid overcomplex tools, ignoring automation, and poor planning. The key features of customer support software usually include:

Ticketing System: A structured way to track customer inquiries from start to resolution, ensuring that no requests slip through the cracks.
Live Chat & Chatbots: Tools that enable real-time communication with customers, including AI-powered bots that can handle common questions automatically.
Self-Service Knowledge Base: A library of FAQs, guides, and troubleshooting articles that empower customers to find answers without contacting support.
Automation & Workflows: Features like automated ticket assignment, canned responses, and escalations to reduce manual work and speed up resolution times.
Reporting & Analytics: Insights into response times, resolution rates, and customer satisfaction scores to help teams continuously improve their service.

What should I consider when buying Customer Support Software?

Start by assessing your current and future support requirements. Are you handling a high volume of tickets daily? Do you need omnichannel support (email, chat, social media)? Are you focused on automation or personalized service? Here are the key factors to consider before making your decision.

Your Support Needs. Start by assessing your current and future support requirements. Are you handling a high volume of tickets daily? Do you need omnichannel support (email, chat, social media)? Are you focused on automation or personalized service? Identifying your priorities will help you choose the right tool.
Ease of Use. Support software should make your team’s job easier, not harder. Look for an intuitive interface that agents can pick up quickly without extensive training. Overly complex platforms can slow down response times and frustrate both customers and agents. That’s why Stackfix rates every support platform on ease of use—click into each product above to see how they compare.
Integration with Your Tech Stack. Your support platform needs to work seamlessly with your CRM, email, chat, and other essential business tools. If you’re using Slack for internal communication or Shopify for e-commerce, check if the software offers native integrations or if third-party connectors are needed.
Scalability & Flexibility. As your business grows, your support needs will evolve. Ensure that the software can handle increased ticket volume, support multiple teams, and offer advanced automation features when you’re ready for them. Look at the vendor’s product roadmap to see if they regularly release useful updates.
Pricing & Hidden Costs. Support platforms often charge per agent, but costs can add up with extra fees for automation, integrations, or advanced analytics. Check pricing tiers carefully—what looks affordable now could become expensive as you scale.
Customer Support from the Vendor. Ironically, not all customer support tools come with great support. If something breaks or you need help with setup, will the vendor be there? Look at response times, support availability (24/7 or business hours?), and self-serve resources like help centers or forums. Stackfix rates each platform on support quality—click into each product to see how they compare.

What are the common mistakes to avoid when buying Customer Support software?

Some platforms are packed with advanced features but are overly complicated for smaller teams. Make sure you’re picking a tool that fits your workflow, not just one with an impressive feature list. Here are some of the biggest mistakes startups make—and how to avoid them.

Choosing based on features, not usability. Some platforms are packed with advanced features but are overly complicated for smaller teams. Make sure you’re picking a tool that fits your workflow, not just one with an impressive feature list.
Ignoring automation & AI. Many startups manually handle support requests when automation could significantly reduce workload. Look for tools that allow automated responses, ticket routing, and AI-driven suggestions.
Forgetting about self-service. A knowledge base can dramatically reduce support volume by enabling customers to find answers on their own. Make sure the platform includes an easy-to-use self-service portal.
Not planning for scaling. Startups often pick software based on current needs, without considering future growth. Will the platform support more agents, additional features, or multi-channel support when you need it?
Overlooking integration depth. A platform might “integrate” with your CRM, but does it sync customer data properly? Always test integrations before committing to a tool.

How much does Customer Support Software typically cost?

Most solutions range from $20-150 per agent monthly, with entry-level options starting around $15-25 and premium solutions exceeding $150 monthly. Most vendors provide structure pricing in tiers based on features and scale, so be sure to enter your requirements as accurately as possible in our pricing calculator.

Many providers offer free plans with core functionality for very small teams but restrict users, contacts, or available channels.

For enterprise plans and above, you can expect to speak to sales for a bespoke price. To skip the demo calls, be sure to check out our pricing calculator.

Compare other Customer Support Tools

View our comparisons of other Customer Support

Plain vs Crisp

Channeled vs Missive

ZfHS

Zendesk for Service vs HubSpot Service Hub

ZDH

Zoho Desk vs Hiver

Best Channeled Alternatives

Best alternatives to Channeled

For ecommerce customer support:

For ecommerce customer support:

For omnichannel customer support across email, phone, and social media:

For omnichannel customer support across email, phone, and social media:

For detailed customer behavior analysis:

For detailed customer behavior analysis:

For AI-powered customer support automation:

For AI-powered customer support automation:

Stackfix Comparison

Channeled

Gorgias

Intercom

Atlas

Ada

Gorgias: Channeled alternative for ecommerce customer support

Pros

Cons

Intercom: Channeled alternative for omnichannel customer support across email, phone, and social media

Pros

Cons

Atlas: Channeled alternative for detailed customer behavior analysis

Pros

Cons

Ada: Channeled alternative for AI-powered customer support automation

Pros

Cons

FAQs

Compare other Customer Support Tools