Functionality | 6 <p>Granola is a very simple AI notetaker that doesn't offer much beyond transcribing and summarizing meetings. But the fact that it doesn't join your calls is a 'feature' that we - and many users - highly value.</p> | 8 <p>Offers the standard AI notetaking functionality - including recording on mobile app, global search & AI chat across meetings. Meeting notes and transcripts are generally of high quality. Also has some additional functionality, such as conversation intelligence (analyse talk time distribution). However, the Chrome Extension that allowed users to record without a meeting bot is no longer available.</p> | 8 <p>It offers strong core AI notetaker functionality, capturing audio/video and providing insights through custom templates or its AI assistant. It also includes advanced features tailored for candidate interviews, such as side-by-side comparisons and detailed reporting on engagement and meeting stats.</p> | 8 <p>Grain is well-rounded, offering all the functionality you'd expect from an AI notetaker. It simplifies managing your team, upcoming meetings, summary templates, playback, finding and organizing meeting information, and sharing with participants and team members. Every feature is carefully chosen, with no unnecessary functionality added.</p><p>The only notable missing feature is insights spanning multiple meetings.</p> |
Ease of Use | 9 <p>Granola was incredibly easy to set up. We loved the handy pop-up that appears when joining calls. No bots join the call—just press "Take Notes" and it handles the rest.</p> | 7 <p>Key workflows such as recording meetings, inviting the bot to meetings is generally intuitive and straightforward. Especially on the paid tier, where you can see at a glance all the action items from your meetings. There are some unmarked elements / icons over the web app which will take a bit of getting used to. The UX of beta AI features is also underwhelming e.g When searching across meetings, you're only able to ask AI assistant question one-by-one, instead of asking follow up questions.</p> | 8 <p>It’s easy to set up and use. The custom templates are simple to configure, and the summary can be regenerated with a single click. The assistant offers good controls to customise the output format. Interview comparisons are easy to view by selecting two interviews, and the "Views" are straightforward to set up for generating interview reports.</p> | 9 <p>Setting up with Grain is extremely easy, and its core functionality is intuitive. Users can choose how deeply they want to engage with the platform. If they stick to the core features, they won’t be overwhelmed by additional functionality, as advanced features are typically well-hidden in settings and can be accessed only when needed.</p> |
Look and feel | 9 <p>Granola's minimalist aesthetic is visually appealing, and it has a lightning fast load time.</p> | 5 <p>Modern and visually acceptable. But the amount of AI features/ Ask Fred that appear upon hover can be quite distracting. Page loads can be slow (3-5 seconds) when clicking into meeting notes, waiting for AI response takes up to 10 seconds, but that's to be expected.</p> | 8 <p>The user interface is polished and well-designed, avoiding feature overload on any page. Notes and transcripts can be viewed side by side, making efficient use of space to display notes, video, and transcript together. The comparisons page is tidy, presenting side-by-side comparisons clearly by keeping the topic on one line with the two comparisons displayed below. The "Views" page is well-organised, with filters at the top, results displayed compactly, and charts neatly arranged on the side.</p> | 9 <p>Grain is exceptionally polished, offering rich functionality without overwhelming the interface with unnecessary detail. Finding what you need is easy thanks to its powerful search. Within meetings, you can view the recording and notes in three templates, each designed for:</p><ul><li>Reviewing calls and coaching</li><li>Navigating and searching calls</li><li>Creating clips</li></ul><p>There’s a good balance between quick-access features and more advanced settings, with only essential elements displayed on the page. Even the AI assistant is tucked behind a button that opens a pop-up when pressed, keeping the interface streamlined overall.</p> |
Customisability | 5 <p>Meeting notes are fully editable, with nearly 30 templates to choose from—or you can create your own. Granola does a solid job of understanding the meeting content and automatically tailoring the summary with its “Auto” template.</p> | 6 <p>You can freely edit meeting notes and transcripts, and organise your meeting notes into channels. However, the only major let down is you're unable to set up custom meeting note templates. Though you are able choose from a large selection of templates.</p> | 9 <p>The templates offer detailed control over how summaries are generated, allowing custom setups for identified topics. Both the summaries and AI assistant responses are highly customisable. The "Views" page provides advanced filtering options and extensive control over creating reports, making it easy to find meetings based on topics discussed and other criteria.</p> | 9 <p>Grain is highly customizable at every stage, including:</p><ul><li>Fully editable transcripts, both in text and speakers.</li><li>Notes that can be regenerated with a different template, and the ability to create custom templates. AI assistant answers can be added to notes and templates with a single click.</li><li>Comments can be left on notes, and highlights can be created, with both displayed separately.</li><li>Clips can be merged into stories, and meetings can be grouped into playlists.</li><li>Tags can be added to meetings, and custom trackers set up to track specific topics—by both single words and multi-word phrases.</li><li>Custom words can be added for improved recognition in transcripts.</li></ul> |
Ease of Setup | 8 <p>Self-serve, no sales calls. Provides nearly 30 editable note templates with guided input boxes for customization. Basic setup takes 10-15 minutes. No advanced workflows supported, no Zapier templates or native builder.</p> | 8 <p>Self-serve, no sales calls. Over 70 editable note templates with guided creation. Basic setup takes 10-15 minutes. Advanced workflows are seamless with native integrations and a rich library of Zapier templates, taking just 30-40 minutes.</p> | 8 <p>Self-serve, no sales calls. Easy setup for ATS, Calendly, and calendar integrations. Basic setup takes 10-15 minutes. Native workflow builder is intuitive, enabling advanced workflows in 30-40 minutes.</p> | 8 <p>Self-serve, no sales calls. Handful of note templates with guided input creation for sections. Basic setup takes 10-15 minutes. Advanced workflows via Zapier take 30-40 minutes because there is a rich library of predefined templates.</p> |
Customer Support | 5 <p>They currently have limited support available. Their help page is built on Notion, and you can contact them via email for inquiries.</p> | 6 <p>Help centre was of decent quality and depth, offering step by step instructions. Offers personalised live chat with an AI chatbot. It was relatively quick to be connected with a human agent (within minutes), however, the help we were offered wasn't the most helpful, with irrelevant help centre articles provided.</p> | 6 <p>Has a great Help Centre with a search feature for in-depth self-help articles. Support is available via email, with responses typically within 24 hours.</p> | 8 <p>You can book a live demo, and there’s a Guides & Resources page with over 100 articles.</p><p>Additionally, in-app chat support is available, with human agents typically responding within a few minutes.</p> |
Integratability | 2 <p>Natively integrates with Slack, HubSpot, and Affinity, but its major drawback is the lack of a Zapier integration. While many AI notetakers compensate for limited native integrations with Zapier, Granola doesn't, leaving fewer options for connecting with other tools. In most cases, you're left with emailing, copying notes, or posting them to Slack.</p> | 8 <p>Offers good integrations with most reasonably relevant third party tools e.g. CRM, project management tool, applicant tracking systems which allows you to automatically push meeting notes and action items into those systems. Also offers an API for custom integrations.</p> | 6 <p>It integrates with major scheduling tools like Calendly, Google Calendar, and Outlook, as well as ATS platforms such as Ashby, Greenhouse, and Lever, among others. Some Zapier integrations are also available.</p> | 9 <p>Grain integrates with most major software and offers ready-made, tested Zapier templates for Notion, Google Drive, Cardinal, Trello, and others.</p><p>The app features a native "Deals" section that lets you track deal status, risks, and momentum in one place when connected to HubSpot.</p><p>Recordings, transcripts, notes, and meeting metadata can also be integrated with any platform via the Grain API.</p> |
Ease of Migration | 6 <p>Easily export transcripts and meeting notes with a single click via link, email, or Slack.</p> | 8 <p>You're able to download transcript, meeting summaries and audio in various formats. For transcripts, you can also include timestamp and speaker names.</p> | 6 <p>Meetings and "Views" (their version of reports) can be shared via email or link with access controls. Notes and transcripts can be copied, transcripts can be downloaded as PDFs, and video recordings are also available for download.</p> | 10 <p>Meeting recaps can be automatically shared with workspace members, participants from your team domain(s) or all meeting participants.</p><p>Individual meetings can be shared via a link, with access revocable at any time. You can also include a description and start the meeting at a selected timestamp.</p><p>Clips from the meeting can be added to a story and shared together. Additionally, there’s an option to copy the embed iframe. The meeting recording can be downloaded, and the transcript can be exported in .pdf, .srt, .vtt, or .docx format.</p> |