Functionality | 7 <p>By design, Humaans focuses on offering high-quality, core HR functionality, including storing employee information, managing time-off, tracking hours worked and workflow automation. It has recently added performance management, but still lacks other functionality such as surveys, payroll and software & device management.</p> | 10 <p>Rippling offers unmatched functionality compared to other HRIS platforms we tested. You can manage almost any employee-related tasks within one platform. Besides core HRIS features such as storing employee information, managing time off and employee engagement, Rippling also comes with a native recruiting module, payroll, app and device management, advanced automation and more.</p> | 8 <p>While Deel's free HRIS only offers standard but high-quality HRIS functionality (e.g. store employee info, manage time-off, workflow automation), you can layer on very rich functionality via native add-ons.</p><p>Deel's ecosystem also includes global HR functionality that allows you to hire, manage and pay global employees, as well as an engagement module for performance management, learning & development etc.</p><p>The only functionality missing is software management and a native applicant tracking system.</p> | 8 <p>Gusto offers most functionality that US-based SMBs will need. Besides core HR features (store employee info, manage time-of), Gusto offers excellent US payroll and benefits functionality, performance management, time tracking, a native ATS for recruiting employees and more.</p><p>However, note that some of these features are quite limited in depth.</p> | 8 <p>Zelt offers most functionality that most SMBs will need. Besides core HR features (store employee info, manage timeoff), Zelt also allows you to run performance reviews, send surveys, run payroll, manage employees' software and hardware and more.</p><p>Only features missing are workflow automation (e.g. automate emails and calendar invites) and any recruiting/ applicant tracking functionality.</p> |
Ease of Use | 10 <p>Humaans is highly intuitive and easy to use. Key workflows such as adding new hires, requesting time-off and automating workflows are very straightforward.</p><p>An average startup employee should require less than 30 minutes, independently, to use the product proficiently.</p> | 6 <p>With Rippling's rich functionality comes a complexity that requires time and effort to master. It will require a few days for an average SMB to master key modules of the product. Beyond the initial learning curve, key workflows on Rippling are generally quite intuitive.</p> | 7 <p>While key workflows on Deel are generally user-friendly, we did find some UX imperfections. For example, Deel's time-off module doesn't have an out-of-office calendar nor an easy way to check everyone's leave balance. Compared to other HRIS, figuring out how to set up the system was also a more involved process.</p> | 5 <p>We found some key workflows on Gusto to be less user-friendly compared to competitors. E.g. there's no way to view who's taken time off at a glance, nor is there a quick way to only add a specific group of employees to a performance review via filters.</p><p>There's also a learning curve for the rich payroll-related functionality in the platform.</p> | 8 <p>Despite its very rich functionality, Zelt remains easy to use. Key workflows such as adding new hires, requesting time-off all feel very intuitive. An average startup employee should require around 1-2 hours and minimal guidance to proficiently use all key functionalities of the product. </p> |
Look and feel | 10 <p>Humaans is one of the most visually stunning B2B platforms we've come across. Its uncluttered and modern user interface is a breath of fresh air. It also shines with blazingly fast page loads.</p> | 6 <p>We find Rippling's interface sleek and modern, with fast page load times.</p> | 7 <p>Deel has a simple and visually acceptable layout with quick page loads.</p> | 5 <p>We find Gusto's interface colourful and visually acceptable. However, it suffers from slow page load times (3+ seconds), especially when generating reports.</p> | 8 <p>Zelt has a clean, uncluttered UI, whose abundance of white space makes it visually appealing. It also has lightning fast page load times.</p> |
Customisability | 7 <p>You can customise most things on Humaans, from data fields, reports, leave policies, workflow templates and more.</p><p>However, it still lacks the deeper customisability offered by more mature HRIS (e.g. Rippling, Deel), such as creating more complex approval chains and customising the layout of the platform.</p> | 9 <p>Rippling is one of the most customisable HRIS we have come across. You are able to customise data fields, employee groups, set up complex approval chains and even highly customised workflows based on things as granular as an employee's response to a survey question or days after onboarding.</p> | 8 <p>Deel's free HRIS highly customisable. You can create custom data fields, leave policies and reports. You can also create highly customisable automation workflows (e.g. for onboarding) with conditional and branching logic.</p> | 5 <p>While Gusto offers excellent customisability when it comes to payroll-related functionality, we find that it lacks basic customisability options for other modules.</p><p>For example, you're not allowed to adjust Gusto's pre-built surveys, adjust the interview pipeline for its ATS module, or set up workflows beyond onboarding and offboarding employees.</p> | 7 <p>You can customise most things on Zelt, from data fields, reports, leave policies, workflow templates, the platform's layout and more.</p><p>However, it lacks the deeper customisability offered by more mature HRIS (e.g. Rippling, Deel), such as creating workflows with conditional logic, and setting survey questions as optional.</p> |
Ease of Setup | 6 <p>Humaans does not offer a free trial and purchasing requires talking to sales. It takes <10mins to complete basic setup (entering company information and adding employees). Fully customizing and setting up the platform can be done within 1-2 business days. Customization and setup is simple enough to not require an expert and more complicated processes can be done with help from the help center.</p> | 3 <p>Rippling does not offer a free trial and requires speaking to sales before making a purchase. Fully customizing and setting up the platform takes >1week and will likely require assistance from an expert.</p> | 8 <p>Despite Deel not having a free trial, the core HR functionality is free. However, to gain access to Deel's core HR you have to talk to sales first. It takes <10min to complete the basic setup (entering company information, adding employees). Fully customizing and setting up the platform can be done in 1-2 business days. Customization and setup is simple enough that you don't need an expert to assist and more complicated processes can be done with help from the help center.</p> | 4 <p>Gusto doesn't offer a free trial and requires talking to sales before making a purchase. It takes 10-30 mins to complete basic setup (entering company information and adding employees). Fully customizing and setting up the platform takes less than a week and is simple enough to do without assistance from an expert; more complicated processes can be done with help from the help center.</p> | 7 <p>Zelt does not offer a free trial. Purchasing requires you to talk to sales. It takes <10 minutes to compete basic setup (entering company information, adding employees). Fully customizing and setting up the platform takes 1-2 business days.</p> |
Customer Support | 9 <p><span style="color: rgb(9, 9, 11);">Humaans offers excellent in-app support and live chat with human agents. Our testers usually get a response within an hour, and have found the team to be friendly and open to feedback.</span></p> | 4 <p>We've found Rippling’s customer support to be poor.</p><p>Navigating their AI chatbot just to reach a human agent is a frustrating experience. On top of that, their account managers often come across as overly sales-focused, making it feel like their main goal is to upsell rather than assist. This sentiment is echoed by many customers we’ve spoken to. Rippling doesn’t allow you to self-demo the product before committing to their minimum 1-year contract, which feels both overly aggressive and unhelpful.</p> | 6 <p>Deel offers 24/7 in-app live chat support with agents. However, when tested, we found Deel's AI chatbot unhelpful and frustrating. <span style="color: rgb(9, 9, 11);">Perhaps because their HRIS is rather new, we were unable to find relevant articles on their knowledge base on some of our enquiries. </span>Agents we were eventually able to connect with were also not the most helpful, providing contradictory answers.</p> | 8 <p><span style="color: rgb(9, 9, 11);">Gusto offers in-app support during US business hours with live human agents. From our experience, Gusto's support team have consistently offered fast and effective support for solving complex problems.</span></p> | 7 <p>Zelt offers support via email, with live chat available on the highest tier. When tested, Zelt's support team is quick to respond (< 2 hours), friendly and helpful.</p> |
Integratability | 6 <p>Humaans supports 40+ pre built integrations with most relevant 3rd party products in relevant categories, such as ATS, performance management, finance, benefits and more. It also has an API for custom integrations.</p> | 10 <p>Rippling offers one the richest integrations ecosystem out of all HRIS's with over 500 integrations with HR, finance and IT products. It also has an API for your custom integrations.</p> | 5 <p>Deel only offers a few integrations with third-party tools in Applicant Tracking, Accounting and HR categories. It is lacking integrations with HR-relevant product categories e.g. performance management and engagement. However, it does offer an API for custom integrations.</p> | 9 <p><span style="color: rgb(9, 9, 11);">Gusto has almost 200 pre-built integrations with most relevant products across most categories, such as ATS, payroll and accounting. It also offers an API for custom integrations.</span></p> | 3 <p>Zelt only supports a handful of integrations with the most relevant third-party software, such as Slack, Google Calendar, Xero for accounting, and Workable for ATS. It also lacks an API for custom integrations.</p> |
Ease of Migration | 8 <p><span style="color: rgb(9, 9, 11);">Exports of key data are available via self-serve, and most other data are available via self-serve or their API. </span></p> | 8 <p>Rippling allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</p> | 8 <p><span style="color: rgb(9, 9, 11);">Deel allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</span></p> | 8 <p><span style="color: rgb(9, 9, 11);">Gusto allows users to export key data data via self-serve. Export of most other data are also available via API or on request. </span></p> | 7 <p>You can export key data via the web application, but Zelt currently lacks a customer-accessible API.</p> |