Functionality | 6 <p>Lusha offers all the core prospecting functionality an SMB would need including email verification, a large contact database and granular filtering options. It's database, though smaller than its US-centric competitors, offers greater coverage and depth in the EMEA region.</p><p>Though Lusha recently added an email sequencing feature, we found that the platform lacked many tools that would be helpful for larger enterprises such as the ability to save and share prospect searches, assign territories to sales agents and warm up email domains for running sequences.</p> | 7 <p>Clay is not your typical lead generation tool. <span style="color: rgb(0, 0, 0);">Instead of using one proprietary database, Clay integrates with dozens of underlying providers (such as Apollo, Hunter, RocketReach etc.) to allow you to pick and choose the best data from almost anywhere. Its spreadsheets and tables focused interface shines when it comes to list building and enrichment tasks in particular. Additionally, when tested, we find its AI features to be well executed and sprinkled in all the right places.</span></p><p><span style="color: rgb(0, 0, 0);">However, Clay does not provide any kind of outbound or CRM style functionality meaning you'll still need to pay for dedicated tooling in these spaces separately. </span></p> | 7 <p>Reply.io is a well-rounded lead generation platform. It covers most standard filtering features and has a large contact database, strong email verification for the B2B database and allows granular prospecting through custom fields and advanced search/smart filtering.</p><p><br></p><p>It also incorporates an AI SDR Agent which unlocks automating workflows and lead scoring capabilities, along with personalising emails and creating an email sequencing flow.</p><p><br></p><p>It just lacks some features which we think would enhance the tool even further such as being able to track company news and context and allowing explicit filtering looking at company intent signals/company org charts.</p> | 2 <p>Kaspr is best viewed as a LinkedIn centric lead generation tool. Unlike most of its competitors, it lacks a traditional database search interface for both individual contact or companies. Instead, the only way to prospect is via their Chrome extension which acts over LinkedIn, or by enriching a CSV of LinkedIn URLs. As such, many common features and filters are omitted entirely. Additionally, Kaspr does not provide any native outbound sequencing functionality, meaning that you'll need to pay separately for a dedicated outbound platform too.</p> |
Ease of Use | 8 <p>Lusha's focus on SMBs shines through as its web app was intuitive and easy to navigate. Additionally, its onboarding was simple and not overwhelming. It's core prospecting interfaces are familiar amongst competitors making it easy to pick up. It would take an average SMB employee less than 30 minutes to master its use.</p> | 7 <p>Clay's web app is superbly designed and intuitive to use. If you're use to working with Excel and Google Sheets for your prospecting work, you'll feel right at home. That being said, the sheer depth of features may initially feel daunting and take some time to make the most of. It would take an average SMB employee an hour to master the platforms use.</p> | 5 <p>Reply can be challenging to use effectively. The core prospecting workflow feels unnecessarily complicated at times. The system lacks saved filters and there's no option to bulk select and add contacts to a list seamlessly - instead, you're forced to launch a lengthy "live search" process each time. While the onboarding experience includes a helpful chatbot for questions, the sheer volume of features creates a steep learning curve.</p> | 4 <p>Despite, Kaspr's limited feature set, its unusual interface means that it takes slightly longer to get acquainted with on first use. On average, it would take an SMB employee a few hours to become comfortable with its core features. Whilst the Chrome extension itself is intuitive once installed, being forced to install it as step one of the onboarding process felt overwhelming and confusing.</p> |
Look and feel | 5 <p><span style="color: rgb(0, 0, 0);">Lusha's web app is simple and easy to navigate. Additionally, when tested, we find it's search pages were generally fast to load. </span></p><p><span style="color: rgb(0, 0, 0);">However we did find a few annoyances, for example, the use of bright colours on buttons scattered across the page becomes overwhelming with time. Additionally, excessive use of animations can occasionally cause slow load times and stuttering when switching pages. </span></p> | 8 <p>Clay's web app is modern, minimalist and well designed. When tested, we find its pages are very fast to load and whenever there are tasks that take some time to complete (e.g. AI agents doing web scraping), Clay's interface is clear and handles these scenarios well.</p> | 6 <p>Reply's UI is mostly easy to navigate but there's simply a lot of content to go through within each tab at times due to it being so feature rich. When we tested the web app we noticed moderately fast search results and page load times. The only exception is that it takes very long to return results for prospecting data, since Reply does the search in real time.</p> | 4 <p>Kaspr's interface and design aesthetic is par amongst competitors. Whilst some pages are intuitive and well laid out (such as the leads list interface), others are overwhelming, cramped and confusing (such as the onboarding page). The design aesthetic feels a bit dated with excessive use of bright colours which feels distracting with extended use. However, when tested, we find page load times are fast and snappy.</p> |
Customisability | 4 <p>While Lusha offers the ability to create custom lists, it lacks some customisability facets that larger businesses may find helpful. These include the ability to save and share custom searches with colleagues or to manage and assign territories to specific sales agents. As such, Lusha is better suited to SMBs with a moderate prospecting volume.</p> | 10 <p>Clay is deeply customisable on a number of fronts. The primary channel is via its primary enrichment interface. The ability to add custom columns to tables to enrich lead lists with almost any datapoint you can imagine, is immensely powerful. Additionally, if a datapoint you're looking for is not natively integrated with Clay or cannot be scraped by its web agent, you can also take advantage of any external APIs with ease.</p> | 7 <p>There's a great deal of customisability on offer here, you can make custom filters, workflows and lists and save and share lists in the company.</p> | 4 <p>Kaspr lacks many routes of customisability that are common amongst its competitors, such as the ability to create custom fields for leads or manage/assign territories to specific sales agents. However, you are able to create custom workflow automations and create targeted lists off the back of these automations.</p> |
Ease of Setup | 7 <p>Lusha offers a simple, self-serve free trial for their platform. When tested, we found the initial setup to be simple (taking <10 mins). Additionally, connecting email addresses to their outbound platform was relatively trivial too - with a one click connect feature for popular providers like Google.</p><p>However, full customization of the platform can take several days given Lusha's breadth of features e.g. connecting to CRMs, downloading chrome extensions etc.</p> | 6 <p>Clay offers a self-serve free trial for their platform. Initial set up can be a little confusing though, given the novelty of their spreadsheets style user interface (taking >15 minutes). However, their help centre and 'university' guidance centre is particularly well crafted which eases the burden in terms of getting the most out of the platform.</p> | 6 <p>Reply offers a simple, self-serve free trial for their platform. When tested, we found the initial setup to be simple (taking <10 mins). Additionally, connecting email addresses to their outbound platform was relatively trivial too - with a one click connect feature for popular providers like Google. However, given the sheer breadth of functionality that Reply offers, there are a lot of features you'll want to customize to get the most out of the platform which can take several days to configure.</p> | 7 <p>Kaspr offers a self-serve free trial for their platform. When tested, we found the initial setup to be simple (taking <10 mins). However, we did find the setup process to have a moderate amount of friction as you are forced to immediately download their chrome extension in order to use the product.</p> |
Customer Support | 8 <p>Lusha's primary means for customer support is via a live chat widget within their web app. It was quick and simple to contact a real support agent (often <5 mins) and when tested, we find them to be helpful and about to troubleshoot technical questions often in the first response.</p><p>Additionally, Lusha provides a help centre and API documentation which should cover most basic support needs, however, it lacks granularity in some areas.</p> | 9 <p><span style="color: rgb(0, 0, 0);">The primary channel for support in Clay is via a chat widget inside their web app. The initial chat will be with an AI chatbot instead of a real agent. When tested, we find this AI chatbot to be one of the most helpful on the market, being able to answer most questions we had. When it failed, it readily handed off to a real agent in less than one hour who was able to handle more complex queries via email. Additionally, we find Clay's resources and help centre to be one of the richest and easiest to consume on the market.</span></p> | 4 <p>Reply has decent customer support, with an in-built chatbot supported by an extensive knowledge base which you can search through. However, its AI chatbot gives contradictory answers when tested, and it takes slightly longer to connect with their team compared to competitors e.g. around a few business hours.</p> | 7 <p>You can contact Kaspr's support agents via a live chat widget inside their web app. When tested, we find it extremely easy and quick to contact a real agent, often taking less than 2 minutes. Once contacted, support agents were responsive and helpful. Additionally, Kaspr offers a details help centre which is able to answer most basic questions.</p> |
Integratability | 6 <p><span style="color: rgb(0, 0, 0);">Lusha provides a number of integrations with popular CRMs (Salesforce, Hubspot), sales engagement platforms (Outreach, Salesloft), email clients (Gmail, Outlook) and automation platforms like Zapier. Additionally, it offers an API through which users can interact with Lusha's database directly.</span></p> | 10 <p>Clay natively integrates with dozens of products and lead generation databases to give users a broad array of data to enrich their leads with. <span style="color: rgb(0, 0, 0);">Additionally, if a datapoint you're looking for is not natively integrated with Clay or cannot be scraped by its web agent, you can also take advantage of any external APIs with ease.</span></p><p>Additionally, Clay integrates natively with most popular CRMs and sales engagement platforms too.</p> | 6 <p>Integrates natively with a majority of important software.</p> | 4 <p>Kaspr provides a number of basic integrations with popular CRMs (Salesforce, Hubspot) and automation platforms (Zapier). However, it does not provide native integrations with common engagement platforms such as Outreach or Salesloft.</p><p>That being said, Kaspr does provide an API which you can use to directly enrich leads using their database.</p> |
Ease of Migration | 6 <p>Lusha offers self-serve export functionality for both contacts and companies. However, the limits set on company export volume via this method means that its best suited to SMBs and not larger enterprises.</p><p>Additionally, Lusha offers a well-documented API through which businesses are able to interact with their database directly.</p> | 8 <p>Clay provides self-serve export functionality within its web app. It's particularly well suited to exporting data into the CSV format given the native tablular format of data in Clay itself. Clay allows you to export all kinds of tables, including custom columns and web scraped enrichment data too.</p> | 6 <p>Allows you to export contacts, reports and replies in your inbox on the platform. However there are some limitations on how many contacts you can export on different pricing tiers (100,000 contacts on the free tier)</p> | 5 <p>Kaspr offers self-serve export functionality within its web app.</p><p>Additionally, Kaspr offers a an API through which businesses are able to interact with their database directly. However, the documentation for the API was sparse and lacked detail.</p> |