Functionality | 7 <p>Small Improvements provides engaging, intuitive performance management tools well-suited for most SMBs. While it lacks features like detailed performance metrics tracking, AI-assisted analysis, compensation reviews, granular goal-to-objective linking, and performance improvement plans, it excels in usability and functionality focused on frequent manager-driven reviews rather than broad HR initiatives. Exceptionally well designed anytime feedback, 1:1 meetings, and pulse surveys features in particular aid in use by managers instead of requiring dedicated HR resources to manage.</p> | 9 <p>Lattice is a top-tier Performance Management platform that packs extensive features and AI tools throughout its system. While it excels in most areas, it lacks some quality-of-life features found in competing platforms - most notably, pre-built pulse surveys that are ready for immediate use.</p> | 7 <p>ThriveSparrow stands as a well-equipped solution in the performance management category, offering a lot of features expected from a dedicated tool.</p><p>During testing, we discovered valuable capabilities such as creating action plans within reports, using AI to generate survey insights, and summarizing organizational metrics for potential review points.</p><p><span style="color: rgb(0, 0, 0);">We also found innovative elements like its kudos points system, an effective employee engagement add-on feature for rewarding performance. </span></p><p>One large limitation is its relatively basic analytics and reporting dashboard as well as its lack of a dedicated 1:1 scheduling functionality.</p> | 8 <p>Leapsome offers core performance management features like 1:1 meetings, feedback, reviews, surveys, and goal tracking—matching competitors Lattice and 15Five. While an optional learning module is available, the platform lacks performance improvement plans and has limited performance tracking capabilities. </p> | 9 <p>15Five provides a robust performance management solution with nearly all essential features needed in this category. Our testing revealed well-implemented functionality across the platform. The few noteworthy gaps include the inability to create or edit performance improvement plans within employee profiles, no AI assistance for question generation, lack of compensation review and benchmarking tools, and limited options for incorporating external sources in reviews.</p> |
Ease of Use | 9 <p>Small Improvements delivers exceptional day-to-day usability. During testing, we found the platform particularly easy and enjoyable for both employees and managers, with an interface that effectively guides users to appropriate tasks and provides clear direction when setting up new workflows.</p><p>For example, creating a new 360 review involves a simple vertical scrolling interface with distinct card sections for selecting templates, review audiences, scheduling, and other options.</p><p>The admin view proved highly intuitive—something most team managers could likely configure and manage independently when needed.</p> | 8 <p>Lattice's consistent interface design helps users get up to speed quickly. The personalized landing page gives immediate access to tasks, goals, and key information. Once users master 1-2 modules, they can easily navigate the rest of the platform. A standout feature is the guided workflow that walks users through outstanding tasks via an information-rich yet well-designed interface. For administrators, expect a somewhat steeper learning curve due to the platform's extensive functionality.</p> | 7 <p>The platform features a simple navigation system with clear tabs for tracking feedback and reviews. Ready-to-use templates make creating surveys effortless, while automated scheduling handles review cycles smoothly. Users can quickly set up and manage reviews without needing to manually repeat tasks.</p> | 7 <p>Leapsome provides regular users with a streamlined experience, offering clean interfaces and effective prompts for upcoming deadlines and tasks. This simplicity creates an intuitive environment for team members who aren't involved in administration.</p><p>For managers and administrators, however, the platform demands greater involvement. The extensive customization options introduce complexity through varied permissions, admin roles, and cycle ownership designations. Common elements like performance tracking dashboards require manual setup rather than being readily available. This added complexity makes Leapsome better suited for mid-market organizations with dedicated HR personnel who can properly configure and maintain the system while maximizing its robust feature set.</p> | 8 <p>We thoroughly enjoyed using this product. Between the engaging and intuitive interface as well as the easy to set up automations, we found a compellingly powerful software suite relative to its ease of use.</p><p>Using 1-2 modules should be sufficient for a user to feel confident with the platform. With the automations and templates available, we can see limited need to access the configurations of the platform. Instead, users can focus on the actual content of the site such as reviews, feedback, and acting on insights from the data suite.</p> |
Look and feel | 10 <p>Small Improvements features excellent design with an intuitive user experience. Its attractive interface uses consistent card layouts throughout all pages, creating a polished look. The system maintains this consistency even in complex areas like surveys and reviews by using a guided approach.</p><p>The warm color palette and friendly illustrations make the platform approachable, though some larger companies might prefer a more traditional business appearance. Our only minor issue was with occasional dense text on some cards, which can be slightly harder to read.</p> | 9 <p>Lattice offers intuitive interfaces for both managers and end users. Managers and team members enjoy a professional, visually appealing platform with consistent design across all modules. HR executives and administrators benefit from a clean, comprehensive console that remains visually engaging even during long sessions. However, a few pages (like the Explorer and personal development sections) suffer from visual clutter and feel more complex than the rest of the platform.</p> | 7 <p>ThriveSparrow presents a clean, modern interface that feels surprisingly lightweight despite its extensive feature set.</p><p>During testing, we found the light blue theme in the admin console particularly well-designed, offering comfortable use and navigation.</p><p>The platform features efficient module navigation through a top bar that triggers a pop-up side column for additional options. Each module page and feature demonstrates thoughtful design attention to usability.</p> | 8 <p>Leapsome's interface features clear navigation and an informative landing page for all users. While the design is clean and customizable, some information is hard to find, requiring extra exploration to locate specific features.</p> | 9 <p>15Five is fantastic at consistently executing a modern and engaging user interface across all its modules and pages. This looks and feels like a platform that has been meticulously bult as a cohesive whole.</p><p>In our own usage, we particularly liked the warm feeling imparted by the UI, and the only thing holding this back from a perfect score could be occasional pops of colour or visual variance to make this comfortable to use for days on end.</p> |
Customisability | 4 <p>Small Improvements offers limited customization, with minimal options for changing branding, appearance, data visualizations, and page layouts.</p><p>While the cohesive user experience typically comes at the expense of customizability, we expected more flexibility within the platform's feature set.</p> | 7 <p>Lattice provides standard visual customization options including logos and themes.</p><p>Where it truly excels is in its extensive data configuration capabilities, allowing administrators to load chosen datasets into an explorer tab for further analysis and visualisation.</p><p>Each feature page also includes multiple data views, complemented by the dedicated explorer for creating custom visualisations.</p><p>However, Lattice's customisation capabilities are somewhat limited when it comes to documents, forms, and surveys compared to some competitors like ThriveSparrow which offers extensive visual and structural changes to their review forms.</p> | 9 <p><span style="color: hsl(var(--foreground));">ThriveSparrow provides excellent customisation options precisely where needed. Their performance feedback form creation stands out with a powerful block builder supporting all standard question formats and review flows. </span></p><p><span style="color: hsl(var(--foreground));">The platform offers granular control over form branding, content integration including images, and automatic translation across 20 languages. The ability to access pre-tested question banks and combine existing forms as templates significantly accelerates survey and form development.</span></p><p>We also appreciated the Notion-style block builder in the Performance Plan feature, enabling quick creation of detailed, well-structured feedback forms.</p><p>The platform also allows basic site customization and branding options, including logo and name changes to align with company identity.</p> | 7 <p>Leapsome provides marginally above-average customization capabilities. While it covers basic options like logo changes, its dashboard creation tools offer somewhat better functionality than competitors, including tile resizing and various data visualization options. However, these enhancements represent only modest improvements over standard industry offerings.</p> | 7 <p>15Five offers solid customization options with data sources, appearances, and text inputs, placing it ahead of many competitors though not at the segment's leading edge.</p><p>During testing, we found essential features like company logo uploads and custom question templates.</p><p>However, the platform lacks more granular controls for certain elements including form customization, comprehensive interface branding, and custom data visualisations.</p> |
Ease of Setup | 10 <p>Small Improvements provides exceptional setup and onboarding. Our testing began with a generous 30-day free trial before even booking a demo. This offered immediate access to a populated sandbox with multiple employee viewpoint toggles.</p><p>After just 45 minutes exploring the sandbox, we could confidently navigate the platform, load information, and set up initial reviews within the first few hours. User onboarding is straightforward, with most organizations able to implement their first reviews and recurring surveys within a day. Becoming proficient with the platform takes only an additional day or two.</p> | 8 <p>Lattice provides a smooth onboarding process with helpful guided walkthroughs and a well-designed trial account. The pre-populated sample data effectively demonstrates all platform functions and serves as a setup guide. During testing, we had accounts running and surveys deployed within a day—suggesting most organizations could be operational just as quickly. One area for improvement is Lattice's integration capabilities, which are only slightly above average and might limit data importing options.</p> | 7 <p>ThriveSparrow offers an intuitive setup and onboarding process thanks to its well-designed interface and excellent support throughout a free trial period.</p><p>During testing, we found the initial sales call sufficient to navigate our account effectively, with additional support available through a dedicated customer success manager and accessible help resources.</p><p>Getting started on ThriveSparrow should take around a day to get set up on the platform, with another half day to get your first review cycles sent out.</p> | 8 <p>Leapsome offers one of the better setup experiences in its category, featuring excellent onboarding with a helpful sandbox mode containing dummy data to help users understand the platform's workflows. However, this sandbox has limitations—users cannot independently test creating reviews themselves.</p><p>The platform loses some points for navigation intuitiveness. Likely due to its high customizability, establishing processes like goals and review workflows requires more time than expected.</p><p>Regarding implementation timeframe, teams should plan for 1.5-2 days to fully configure the platform. Teams led by HR executives who can leverage the extensive customization options will trend toward the shorter end of this estimate.</p> | 7 <p>15Five provides a straightforward setup process, offering immediate sandbox access to begin implementation. The platform features a category leading HRIS integration list to efficiently populate your data. During actual operation, navigating the goals framework required a brief learning period (approximately half a day), but overall configuration and deployment should require no more than 2 days to complete.</p> |
Customer Support | 7 <p>We liked the clean and easy to access customer service tab on the platform, offering a chat bubble in the bottom right corner that pulled up several options.</p><p>When we opted to chat, we found a much appreciated label of when support would next be online. When prompted with a question on implementing a feature we weren't sure was available, an AI chatbot responded with some relevant resources. From there, users have the option to then connect to a human.</p><p>In testing, we got a response within an hour of opting to connect to a human.</p> | 5 <p>We found Lattice's chat support bot to be easily accessible with a single click. However, its effectiveness is limited by one significant drawback: conversations don't persist when users navigate between pages, forcing them to restart their support queries with each page change.</p> | 9 <p>ThriveSparrow offers outstanding customer support through multiple channels. Their chat system connects users to live agents within 2 minutes, with complex inquiries resolved through escalation to specialists. The support team demonstrates thoroughness by providing prompt responses (within 5 minutes) and following up via email the next day through dedicated account managers.</p> | 7 <p>Leapsome features one of the better help systems in its category, with an accessible chat bubble that provides both an AI chatbot and various support resources directly from the main interface.While the bot doesn't always provide perfectly matched answers, it smoothly transitions complex inquiries to human support via email follow-up.</p><p>In our testing, we got a follow up response to our request for a human answer after 45 minutes.</p><p>The platform's help documentation also includes convenient 15-minute support calls that users can schedule through Calendly during business hours.</p> | 5 <p>Support access requires navigating through menus to reach an external support page. The support team operates Monday-Friday from 8 AM to 8 PM EST, with a response time target of within 2 business days for all tickets.</p> |
Integratability | 5 <p>Small Improvements offers a limited set of native integrations, connecting primarily with common HRIS platforms and Slack for communication. While they provide a Single-Page Application based on a REST API that allows developer teams to connect data with your HRIS, organizations seeking extensive yet ready-to-use connectivity may find integration capabilities challenging.</p> | 6 <p>Whilst not the most extensive in the category, Lattice offers a decent suite of native integrations. These span your typical top HRIS platforms plus a few across ATS, communication, IAM, background checks, and benefits.</p><p>We would have liked to have seen some native integrations for project management software like Jira, having to instead rely on their API.</p> | 5 <p>ThriveSparrow provides basic integrations with common business apps. While their native integration options are limited, they offset this by offering custom integration development, typically completed within one month. Their customer success team supports the implementation process, including manager training, to ensure effective platform adoption.</p> | 9 <p>Leapsome offers an extensive integration library, connecting with numerous HRIS platforms and management tools like Jira. While unlisted software still requires custom API integration, the platform's comprehensive integration options greatly increase the chances of importing your employee data without complications.</p> | 9 <p>15Five features an extensive integration library for HRIS software and connects with management tools like Jira. While custom API integration remains necessary for unlisted software, the platform's robust integration options increase the likelihood of seamlessly importing your employee data.</p> |
Ease of Migration | 5 <p>Small Improvements offers standard data export options, including CSV and PDF formats, along with basic sharing capabilities via link, email, and Slack. There are no exceptional or standout features in its exportability functions.</p> | 5 <p>Due to the limited number of native integrations, Lattice only connects and exports through the typical formats of PDF, CSV, and pushing to Slack amongst others.</p> | 4 <p>ThriveSparrow provides most standard data export options found in comprehensive suites, including CSV, PDF, API, and others. The platform scores slightly lower in this area due to its limited native integrations, which may require custom engineering support from their dedicated success team to extract data through channels beyond the currently available options.</p> | 5 <p><span style="color: rgb(0, 0, 0);">In testing, we found Leapsome to be largely in line with the average exportability features we see in the segment. We found the typical export functionalities of CSV and PDF within the reports, and some level of integrations with Slack amongst others to bring Leapsome's data beyond the software.</span></p> | 5 <p>We found the typical export functionalities of CSV and PDF within the reports, and some level of integrations with Slack amongst others to bring 15Five's data beyond the software. This is largely in line with the average exportability in the segment.</p> |