| Functionality | 7 <p>Adobe Acrobat is a good eSignature solution with amazing auto-field detection. It supports web forms, payment collection (via Braintree), and has a mobile app. However, it's not great for large-scale sending, as it lacks bulk send and auto-fill features. There's no witness or in-person signing, and reports are almost non-existent, offering minimal insights beyond document status. Security includes password protection and audit trails, but no ID verification or KBA.</p> | 7 <p>BoldSign provides a solid eSignature solution with a drag-and-drop builder for customizable fields. Users can control signing order, delegate signers, and enable in-person signing. It includes rooms with pre-set content for collaboration. A workflow automation builder lets users configure automations with integrations, supported by pre-made templates. Basic status tracking is available. Security features include password protection and ID verification. While functional, it lacks some advanced features like web forms, payment collection, e-witnessing, and detailed analytics.</p> |
| Ease of Use | 6 <p>The platform is easy to use, though advanced document preparation takes some learning. Its clean, modern design and excellent field auto-placement speed up document creation. However, it lacks bulk sending and auto-fill from integrations, limiting workflow efficiency. A file upload field eliminates the need for separate document requests, and payment collection is available via Adobe Acrobat. However, documents cannot be edited and resent without voiding, making corrections less seamless.</p> | 10 <p>For basic e-signature sharing and collecting, BoldSign maintains a good range of features and its limited functionality contributes to its ease of use rating. If you're focused on core e-signature needs and don't require advanced reporting or complex workflows, the Kanban view works great for tracking document statuses. The lack of web forms, payment collection, and other advanced features keeps the focus on e-signatures, making it exceptionally user-friendly.</p> |
| Look and feel | 6 <p>Although Adobe Acrobat has a solid set of features, the interface is simple, modern, and has a nice theme. Navigation is straightforward, but it’s more of a file management platform than a typical layout for managing eSignature documents and tracking them. The drag-and-drop builder is easy to use. </p> | 8 <p>BoldSign keeps things simple, and that's its strength. The interface is clean and modern, with everything right where you'd expect to find it. The drag-and-drop builder is easy to use, and while you won't get fancy reporting features, their kanban view is perfect for tracking document status at a glance.</p> |
| Customisability | 4 <p>Adobe Acrobat handles basic e-signatures but lacks advanced customizability like e-witnessing and in-person signing, limiting signing flows. User roles cannot be customized, and with no Zapier or API access, creating custom workflows isn't possible.</p> | 7 <p>BoldSign handles basic e-signatures, but it's missing key advanced functionalities, including e-witnessing, meaning not all signing flows are covered. The absence of custom reports is a significant drawback, making it difficult to get detailed insights without API reliance. While the platform is simple overall, it's got surprisingly good control over user permissions and branding options.</p> |
| Ease of Setup | 8 <p>Adobe Acrobat offers a free trial with self-serve purchasing for all tiers except Acrobat Sign Solutions, a separate product with extended eSignature features. Onboarding is simple, allowing users to create eSignature documents in 5–10 minutes. Custom branding is easy to set up, and other integrations are quick to configure, but there's no Zapier or API access. Setting up reusable templates, security settings, and signer roles may take a few hours.</p> | 10 <p>BoldSign offers a simple onboarding process with a free trial and self-serve purchasing for all tiers except custom plans. Users can create their first eSignature document within minutes, and setting up templates, security settings, and user roles takes just a few hours. While custom permissions and branding are straightforward to configure, integration options are limited - with no Zapier support, connecting to other platforms requires API development.</p> |
| Customer Support | 7 <p>Personalized Q&A is available via phone, live chat, and request submission. Higher-tier plans get 24/7 support. Self-serve support includes a comprehensive Help Center and community forums with high-quality guides and tutorials.</p> | 5 <p>It’s got live chat on their website, but it can be slow at times. You can speak with them over the phone or submit requests, but we found the self-help articles more than enough—there are hundreds of them covering most issues in detail.</p> |
| Integratability | 1 <p>Integrations are severely limited, with only Google Drive and Dropbox supported. It doesn’t integrate with platforms like Salesforce or Slack, and there’s no Zapier or API access, making custom integrations nearly impossible.</p> | 5 <p>BoldSign now offers a reasonable number of integrations - including Google Drive, Microsoft 365, Dropbox and Zapier.</p> |
| Ease of Migration | 2 <p>Adobe Acrobat offers minimal data export options, partly due to no Zapier or API access. Finished documents and audit trails can be exported as PDFs, and another major drawback is the lack of downloadable reports for tracking insights across multiple documents.</p> | 3 <p>BoldSign offers minimal data export options. Finished documents can be exported in PDF format, and audit trails come in CSV format. A major drawback is the inability to download reports for tracking insights across multiple documents. With no native CRM integrations, data syncing is difficult—additional data must be exported via API for customization and automation.</p> |
.png%2Fpublic&w=3840&q=75)
