| Functionality | 7 <p>Adobe Acrobat is a good eSignature solution with amazing auto-field detection. It supports web forms, payment collection (via Braintree), and has a mobile app. However, it's not great for large-scale sending, as it lacks bulk send and auto-fill features. There's no witness or in-person signing, and reports are almost non-existent, offering minimal insights beyond document status. Security includes password protection and audit trails, but no ID verification or KBA.</p> | 4 <p>Jotform is a good eSignature solution with excellent web forms, but its eSignature features are limited as they are separate. It supports payment collection and has a mobile app but isn’t ideal for large-scale sending—no bulk send and limited auto-fill. It lacks witness and in-person signing, and eSign reports are minimal, showing only document status. Security includes password protection and audit trails but lacks ID verification or KBA.</p> |
| Ease of Use | 6 <p>The platform is easy to use, though advanced document preparation takes some learning. Its clean, modern design and excellent field auto-placement speed up document creation. However, it lacks bulk sending and auto-fill from integrations, limiting workflow efficiency. A file upload field eliminates the need for separate document requests, and payment collection is available via Adobe Acrobat. However, documents cannot be edited and resent without voiding, making corrections less seamless.</p> | 9 <p>For basic eSignature sharing and collection, Jotform offers a solid feature set, with its simplicity contributing to ease of use. It’s great for core eSignature needs but lacks advanced reporting, bulk sending, and e-witness or in-person signing, which may limit certain agreements. Despite these gaps, it remains exceptionally user-friendly.</p> |
| Look and feel | 6 <p>Although Adobe Acrobat has a solid set of features, the interface is simple, modern, and has a nice theme. Navigation is straightforward, but it’s more of a file management platform than a typical layout for managing eSignature documents and tracking them. The drag-and-drop builder is easy to use. </p> | 6 <p>Jotform keeps things simple with a clean, modern interface and an intuitive drag-and-drop builder. The theme is well-designed, and there’s a handy preview of the email and document before signing while customizing the signing order. However, the UI has a somewhat playful, less formal design and feels overly simplified for eSignatures, as it’s part of a platform primarily built for web forms.</p> |
| Customisability | 4 <p>Adobe Acrobat handles basic e-signatures but lacks advanced customizability like e-witnessing and in-person signing, limiting signing flows. User roles cannot be customized, and with no Zapier or API access, creating custom workflows isn't possible.</p> | 7 <p>Jotform handles basic e-signatures, but it's missing key advanced functionalities, including e-witnessing, meaning not all signing flows are covered. The absence of custom reports is a significant drawback, making it difficult to get detailed insights without API reliance. While the platform is simple overall, it's got decent control over branding options.</p> |
| Ease of Setup | 8 <p>Adobe Acrobat offers a free trial with self-serve purchasing for all tiers except Acrobat Sign Solutions, a separate product with extended eSignature features. Onboarding is simple, allowing users to create eSignature documents in 5–10 minutes. Custom branding is easy to set up, and other integrations are quick to configure, but there's no Zapier or API access. Setting up reusable templates, security settings, and signer roles may take a few hours.</p> | 9 <p>Jotform offers a free trial with self-serve purchasing for all tiers except enterprise. Onboarding is quick, allowing users to create eSignature documents in 5–10 minutes. Custom branding and integrations are easy to set up, while configuring reusable templates, security settings, and user roles may take a few hours.</p> |
| Customer Support | 7 <p>Personalized Q&A is available via phone, live chat, and request submission. Higher-tier plans get 24/7 support. Self-serve support includes a comprehensive Help Center and community forums with high-quality guides and tutorials.</p> | 9 <p>Jotform’s support team is available 24/7, and you can contact them by submitting a request, with an average response time of 2 hours and 30 minutes. They also have an extensive help center with guides, FAQs, and a community forum for troubleshooting.</p> |
| Integratability | 1 <p>Integrations are severely limited, with only Google Drive and Dropbox supported. It doesn’t integrate with platforms like Salesforce or Slack, and there’s no Zapier or API access, making custom integrations nearly impossible.</p> | 8 <p>Jotform natively integrates with popular platforms like Salesforce, HubSpot, Pipedrive, and Slack. Microsoft Excel integration requires Zapier, which also enables access to thousands of additional integrations. An API is available for custom integrations and automation.</p> |
| Ease of Migration | 2 <p>Adobe Acrobat offers minimal data export options, partly due to no Zapier or API access. Finished documents and audit trails can be exported as PDFs, and another major drawback is the lack of downloadable reports for tracking insights across multiple documents.</p> | 7 <p>Jotform offers multiple ways to export completed document data. Finished documents can be exported as PDFs with the audit trail. You can also download submission data in CSV format. Native integrations enable seamless data syncing, with API options for further customization.</p> |
