| Functionality | 7 <p>Adobe Acrobat is a good eSignature solution with amazing auto-field detection. It supports web forms, payment collection (via Braintree), and has a mobile app. However, it's not great for large-scale sending, as it lacks bulk send and auto-fill features. There's no witness or in-person signing, and reports are almost non-existent, offering minimal insights beyond document status. Security includes password protection and audit trails, but no ID verification or KBA.</p> | 6 <p>Signeasy provides a very easy-to-use eSignature solution but that comes with major limitations in some regular, and many advanced, eSignature features. It doesn’t support payment collection, signer delegation, or e-witnessing. A massive drawback is field customizability—no custom fields, formula fields, conditional fields, or dropdowns. It also lacks auto-suggestion for field placement and auto-fill from integrations, making document setup more manual. Security is weak—no password protection, ID verification, or knowledge-based authentication, only 2-Factor Authentication.</p> |
| Ease of Use | 6 <p>The platform is easy to use, though advanced document preparation takes some learning. Its clean, modern design and excellent field auto-placement speed up document creation. However, it lacks bulk sending and auto-fill from integrations, limiting workflow efficiency. A file upload field eliminates the need for separate document requests, and payment collection is available via Adobe Acrobat. However, documents cannot be edited and resent without voiding, making corrections less seamless.</p> | 10 <p>For basic e-signature sharing and collecting, Signeasy maintains a good range of features and its limited functionality contributes to its ease of use rating. If you're focused on core e-signature needs and don't require advanced reporting or complex workflows, the pie chart report view works great for tracking document statuses. The lack of payment collection, and other advanced features keeps the focus on e-signatures, making it exceptionally user-friendly.</p> |
| Look and feel | 6 <p>Although Adobe Acrobat has a solid set of features, the interface is simple, modern, and has a nice theme. Navigation is straightforward, but it’s more of a file management platform than a typical layout for managing eSignature documents and tracking them. The drag-and-drop builder is easy to use. </p> | 8 <p>Signeasy keeps things simple, and that's its strength. The interface is clean and modern, with everything right where you'd expect to find it. The drag-and-drop builder is easy to use, and while you won't get fancy reporting features, their simple pie chart is perfect for tracking document status at a glance.</p> |
| Customisability | 4 <p>Adobe Acrobat handles basic e-signatures but lacks advanced customizability like e-witnessing and in-person signing, limiting signing flows. User roles cannot be customized, and with no Zapier or API access, creating custom workflows isn't possible.</p> | 5 <p>Signeasy handles basic e-signatures but lacks key advanced features. No e-witnessing and signer delegation means some signing flows aren’t covered. A major drawback is the absence of custom reports, forcing API reliance for insights. It also lacks custom user permissions. Field options are heavily limited—no dropdowns, custom fields, formula fields, or conditional objects. You're mostly restricted to placing basic input fields without real control over form customization, making it far less flexible than other solutions.</p> |
| Ease of Setup | 8 <p>Adobe Acrobat offers a free trial with self-serve purchasing for all tiers except Acrobat Sign Solutions, a separate product with extended eSignature features. Onboarding is simple, allowing users to create eSignature documents in 5–10 minutes. Custom branding is easy to set up, and other integrations are quick to configure, but there's no Zapier or API access. Setting up reusable templates, security settings, and signer roles may take a few hours.</p> | 10 <p>Signeasy offers a simple onboarding process with a free trial and self-serve purchasing for all tiers except custom plans. Users can create their first eSignature document within minutes, and setting up templates, security settings, and signer roles takes a couple of hours at most due to the limited customizability. You can't set custom permissions for team members, and branding is straightforward to configure. Integration options are very limited - with no Zapier support, connecting to other platforms requires API development.</p> |
| Customer Support | 7 <p>Personalized Q&A is available via phone, live chat, and request submission. Higher-tier plans get 24/7 support. Self-serve support includes a comprehensive Help Center and community forums with high-quality guides and tutorials.</p> | 5 <p>Signeasy offers customer support via their Help Center, which includes self-help articles and video tutorials. Their support team is available from 1 PM - 10 PM GMT / 8 AM - 5 PM ET, with response times typically under 24 hours. There is a live chat bot for assistance, but no direct phone support for general inquiries.</p> |
| Integratability | 1 <p>Integrations are severely limited, with only Google Drive and Dropbox supported. It doesn’t integrate with platforms like Salesforce or Slack, and there’s no Zapier or API access, making custom integrations nearly impossible.</p> | 2 <p>Integrations are severely limited, although it integrates with HubSpot and Google Drive natively. It doesn’t integrate with most platforms like Salesforce or Slack, and there’s no Zapier. Most connections require their API, so if you’re not familiar with coding, options are minimal.</p> |
| Ease of Migration | 2 <p>Adobe Acrobat offers minimal data export options, partly due to no Zapier or API access. Finished documents and audit trails can be exported as PDFs, and another major drawback is the lack of downloadable reports for tracking insights across multiple documents.</p> | 4 <p>Signeasy offers minimal data export options. Finished documents can be downloaded as PDFs, with options for document-only, audit trail-only, or both. Reports can be downloaded for custom dates but only show basic stats—sent, completed, declined, voided, self-signed, signature requests received, and expired (per team member). With no native integrations except HubSpot, data syncing is limited, requiring API exports for customization and automation.</p> |
