| Functionality | 7 <p>Airtable offers most of the functionality that companies will need but lacks a few useful features. Users will benefit from strong workflow automations, dependencies, the ability to link tasks, projects, key metrics and company goals, forms which auto populate spreadsheets with responses and more. However, Airtable lacks in-real-time collaboration, the ability to create internal documents and some strong time-tracking features.</p> | 9 <p>ClickUp offers a very broad range of functionalities to handle pretty much everything most companies need.. These include workflow views, portfolio management and company goal setting —all in one platform.</p><p>ClickUp also include those functionalities required only by very large companies. Most notable amongst these are: AI feature which help to create documents and fill out templates, an exceptionally large range of templates to choose from when creating documents, multiple layers of subtasks and real-time collaborative workspaces like whiteboards.</p> |
| Ease of Use | 6 <p>Airtable is generally easy to use. We estimate that an average start-up employee would require around half a day and some guidance to proficiently use all key functionalities of the platform. The notable exceptions to this are the extensions required to make custom reports and creating subtask in table view.</p><p><br></p><p>Airtables key processes are easy to find and do not require many clicks to reach. Some more complex processes like customizing the UI itself can be more hidden.</p> | 5 <p>ClickUp is a powerful tool, and its high level of customizability can sometimes feel a bit much—especially for tasks that should be quick and straightforward. On average, we’d estimate it takes a startup employee 1-2 days (plus a little guidance) to get comfortable with all the key features.</p><p>To its credit, ClickUp minimizes the number of clicks needed to access most features. But there’s still room for improvement. Some processes—like creating an invoice—aren’t as intuitive as they could be, which can slow things down unnecessarily.</p> |
| Look and feel | 8 <p>Airtable has a more customizable UI than most. You can alter colour and some layout features vai their interface designer. However, inevitably, UIs will not differ so much from one user to the next. They could all still have more sleep designs and more colour.</p><p><br></p><p>Loading times are fast (1 second per page).</p> | 6 <p>ClickUp has a well structured UI architecture and is visually acceptable.</p><p>Loading times are fast at roughly 1 second per page.</p> |
| Customisability | 8 <p>Airtable has strong customizability. Automations integrate with third parties and offer a decent selection of action/ trigger functions, as well as, conditional logic. Highly customizable forms also allow for conditional logic, many answer types and cosmetic customizations like banners, logos and colours. Out-of-the-box reporting extensions also allow for customizable reports.</p> | 9 <p>ClickUp is impressively—sometimes overwhelmingly—customizable.</p><p>You’ve got 15 task views to choose from (like board, list, map, and more), the ability to create custom tasks, and access to hundreds of templates tailored to specific teams and tasks. When it comes to workflow automation, ClickUp takes it up a notch. With branching and conditional logic, you can automate almost anything, from internal actions to exporting key data to tools like GitHub, HubSpot, and beyond.</p> |
| Ease of Setup | 8 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates. Full setup should take less than a day.</p> | 7 <p>ClickUp makes it easy to dive right in with a self-serve free trial and the option to buy without ever talking to sales—no awkward calls, just action. You can get started and set up a few tasks and subtasks in just 20-30 minutes, thanks to its extensive library of templates. That said, a full setup might take a few days, especially if you’re customizing it to suit your team’s unique needs.</p> |
| Customer Support | 7 <p>An in-app chatbot is useful for filtering through self-serve material, but if you want to talk to a real human you need to do this via email (not that forms can be submitted via email) and agents will reply within 48 hours - but usually in less than 12 hours.</p><p><br></p><p>Airtable's self-serve materials are excellent. Articles, videos and seminars all have excellent depth and quality. These can all be access in app.</p> | 8 <p>ClickUp offers in-app live chat with both an AI assistant and, if needed, a human agent to help sort out any issues. Response times are quick—usually under an hour.</p><p>On top of that, ClickUp has an impressive collection of self-serve resources that cover just about every functionality and how to use them. They also host webinars and have a solid selection of YouTube videos to help you learn best practices and make the most of the platform.</p> |
| Integratability | 8 <p>Airtable only offers 36 native integrations which pails in comparison to other project management software - like Clickup or Asana. However, most of the big names are covered - like Jira, Github, Slack etc. Some integrations also include automations - e,g. sending messages in slack or creating a weekly digest in google documents.</p><p><br></p><p>Airtable also offer an API allowing users to build integrations where necessary.</p> | 9 <p>ClickUp offers three levels of integrations to keep your workflows connected and seamless.</p><p>First, there are native integrations, including essentials like Slack, email, SSO, and GitHub.</p><p>Second, automatic imports make it easy to bring in data from tools like Monday.com and Jira.</p><p>Finally, there’s a range of other integrations, covering everything from Grammarly and Salesforce to Evernote.</p><p>A nice feature worth knowing about here is connected search in Slack, OneDrive, and SharePoint. Search through all of them simultaneously!</p> |
| Ease of Migration | 8 <p>Exports of key and custom data and reports are available self-serve via a CSV file.</p> | 8 <p>ClickUp makes it easy to export your data with self-serve options for Excel or CSV files. From a list or table view, you can export task data and customize details like whether to include subtasks, choose your preferred date format, and even show “time in status” (how long a task has spent in progress).</p><p>You can also export dashboard cards—those handy visuals that report on your team’s metrics and data. These can be exported in multiple formats, including PDF, PNG, JPEG, SVG, and CSV, giving you flexibility depending on how you want to use them.</p> |
