| Functionality | 7 <p>Airtable offers most of the functionality that companies will need but lacks a few useful features. Users will benefit from strong workflow automations, dependencies, the ability to link tasks, projects, key metrics and company goals, forms which auto populate spreadsheets with responses and more. However, Airtable lacks in-real-time collaboration, the ability to create internal documents and some strong time-tracking features.</p> | 7 <p>Monday.com offers almost all the functionality most companies need to manage tasks and projects effectively. It has rich functionality natively such as robust automation, customizable forms, time-tracking, analytics, and even invoice creation. This allows teams to streamline their workflows and enhance productivity without relying heavily on external integrations.</p><p>However, it's missing the advanced customizability and automation that larger teams require to manage complex task and project relationships e.g. creating multiple layers of subtasks, meaningful project portfolio management functionality and sophisticated workflows with branches.</p> |
| Ease of Use | 6 <p>Airtable is generally easy to use. We estimate that an average start-up employee would require around half a day and some guidance to proficiently use all key functionalities of the platform. The notable exceptions to this are the extensions required to make custom reports and creating subtask in table view.</p><p><br></p><p>Airtables key processes are easy to find and do not require many clicks to reach. Some more complex processes like customizing the UI itself can be more hidden.</p> | 7 <p>Monday.com offers a generally user-friendly experience, with an abundance of templates and smooth onboarding that lowers the barrier of entry for non-technical, new users.</p><p>However, when delving into more advanced features, the platform's ease of use starts to wane. There's foreign terminology such as adding a "Problem Framing" quickies block to your docs, or enabling "battery view" for your board. The interface can also become cluttered as you use projects scale and more features are utilised.</p><p>For the average SMB employee, it might take 1-2 days with minimal guidance to become comfortable with the platform.</p> |
| Look and feel | 8 <p>Airtable has a more customizable UI than most. You can alter colour and some layout features vai their interface designer. However, inevitably, UIs will not differ so much from one user to the next. They could all still have more sleep designs and more colour.</p><p><br></p><p>Loading times are fast (1 second per page).</p> | 7 <p>Monday.com emphasizes visual management with bright, engaging colours and customisable icons. While this visual approach makes it easy to understand project statuses at a glance, it could also quickly get cluttered and busy, Page loads are quick (1-2 seconds).</p> |
| Customisability | 8 <p>Airtable has strong customizability. Automations integrate with third parties and offer a decent selection of action/ trigger functions, as well as, conditional logic. Highly customizable forms also allow for conditional logic, many answer types and cosmetic customizations like banners, logos and colours. Out-of-the-box reporting extensions also allow for customizable reports.</p> | 8 <p>As an all-in-one tool, Monday.com offers a high level of customizability suitable for most teams, allowing you to tailor boards with custom columns, statuses, and automation without needing to code. Individual cards can be anything from tasks, projects to deals, employees and client. However, it doesn't match the advanced customization capabilities of tools like JIRA —such as creating multiple layers of subtasks or defining complex task relationships—which may limit larger teams managing complex projects.</p> |
| Ease of Setup | 8 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates. Full setup should take less than a day.</p> | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates. Full setup should take less than a day.</p> |
| Customer Support | 7 <p>An in-app chatbot is useful for filtering through self-serve material, but if you want to talk to a real human you need to do this via email (not that forms can be submitted via email) and agents will reply within 48 hours - but usually in less than 12 hours.</p><p><br></p><p>Airtable's self-serve materials are excellent. Articles, videos and seminars all have excellent depth and quality. These can all be access in app.</p> | 7 <p>Monday.com offers personalised live chat within the platform. When contacted, it was extremely quick to connect with an agent who was decently helpful - although there still seems to be a tendency to send us Help Centre articles. Self-help resources on their Help Centre are high-quality and extensive.</p> |
| Integratability | 8 <p>Airtable only offers 36 native integrations which pails in comparison to other project management software - like Clickup or Asana. However, most of the big names are covered - like Jira, Github, Slack etc. Some integrations also include automations - e,g. sending messages in slack or creating a weekly digest in google documents.</p><p><br></p><p>Airtable also offer an API allowing users to build integrations where necessary.</p> | 9 <p>Monday.com has a vibrant app marketplace with hundreds of plugins and integrations with the most relevant third party apps (e.g. CRM, marketing, developer tools etc). Its standout feature is its pre-built automation templates with most of these apps, which can be added with one-click. It also has an API for custom integrations.</p> |
| Ease of Migration | 8 <p>Exports of key and custom data and reports are available self-serve via a CSV file.</p> | 8 <p>While you can self-serve export data to formats like Excel, not all information—such as activity logs or certain file attachments—transfers seamlessly. Like other PM tools, custom fields and complex workflows might require manual rebuilding in the new platform, and these limitations can complicate migration efforts for teams with intricate setups. </p> |
