| Functionality | 9 <p>As a lead generation platform, Apollo is mature, rounded and feature rich. It covers the basics well - including a large contact database, strong email verification and granular prospecting and lead scoring tooling.</p><p>Additionally, its adjacent functionalities are also well executed. For example, its outbound sequencing feature is powerful and well integrated. Additionally, small AI touches are well dispersed across the platform - such as a native call transcription and summarisation bot for prospect meetings.</p> | 4 <p>LinkedIn Sales Navigator is not your typical lead generation tool. Instead its best viewed as a <span style="color: rgb(0, 0, 0);">way to leverage LinkedIn's vast network to identify leads and the best path to reach them via you and your team's connections. As such, its database does not provide emails or phone numbers, meaning you'll still need to find these on a different platform. </span></p><p><span style="color: rgb(0, 0, 0);">However, it does excel in a number of areas such as LinkedIn messaging, the granularity of its data and filtering options as well as its relationship/network mapping features. The ability to know the 'best path in' to contact a lead is something unique to Sales Navigator that can only be done using LinkedIn's vast network.</span></p> |
| Ease of Use | 7 <p><span style="color: rgb(0, 0, 0);">Apollo's web app is intuitive and easy to navigate. Additionally, its onboarding was simple and not overwhelming. It's core prospecting interfaces are familiar amongst competitors making it easy to pick up. It would take an average SMB employee less than 30 minutes to master its use.</span></p> | 8 <p>Much like their consumer facing product, LinkedIn Sales Navigator's web app is simple and intuitive to use. Its search interfaces are familiar and well presented. Additionally, its company profiles, though detail rich, are easy to navigate and use. It would take an average SMB employee less than 30 minutes to master the platform.</p> |
| Look and feel | 7 <p>Apollo's web app is relatively simple and easy to navigate. Additionally, when tested, we find it's search pages were generally fast to load.</p><p>However, given its feature richness some views were cramped and overflowing with information. For example, its company profile view is cluttered with valuable information like recent news flow hidden in unintuitive areas.</p> | 7 <p>Sales Navigator's design aesthetic closely mirrors that of its consumer counterpart (LinkedIn). When tested, we find its interfaces well laid out and able to display complex information in a way that still easily digestible. Additionally, we find that searches and page loads are generally fast to load (<2s).</p> |
| Customisability | 7 <p>There are a number of ways to customise your experience with Apollo, including basic channels such as creating custom lists, custom searches (which you can share with team mates) and defining criteria for lead scoring. There are also some deeper levels which you can customise such as providing the platform with context about your business and what you are selling - this information will then be used by their AI when drafting email sequences for example.</p> | 5 <p>Sales Navigator only offers a handful of avenues for customisation. Beyond the ability to simply create targeted lists, you're also able to create custom org charts to match buyers and champions within organisations. Additionally, you're able to create custom buying personas to more easily run complex searches. However, we noted the lack of some more enterprise friendly features, such as the ability to assign/manage territories to specific teammates.</p> |
| Ease of Setup | 6 <p>Unlike many of similar products of this scale, Apollo offers a simple, self-serve free trial for their platform. When tested, we found the initial setup to be simple (taking <10 mins). However, given then feature breadth that Apollo offers, it can take a lot of time to fully customize the experience. For example - most customers will still need to connect CRMs and customize Apollo's AI 'power-ups' to suit their needs.</p> | 6 <p>Customers are able to get started with Sales Navigator self-serve via their website. However, whether or not you get a free trial depends on your LinkedIn plan status e.g. premium, free etc. If you already have a LinkedIn account though, inital setup is extremely simple <5 mins.</p><p>However, there are a number of things which you might want to customize that can take some time. For example, you are able to create buying heirarchy maps manually within the platform, something that can take several days to get the most out of.</p> |
| Customer Support | 8 <p>You can contact a support agent via a live chat widget inside Apollo's web app. When tested, we find agents to be helpful and about to troubleshoot technical questions often in the first response.</p><p>Additionally, Apollo provides a detailed help centre which was able to answer almost all basic question we had in testing.</p> | 8 <p>The primary channel for support in LinkedIn Sales Navigator is via a chat widget inside their web app. The initial chat will be with an AI chatbot instead of a real agent. When tested, we find this AI chatbot to be one of the most helpful on the market, being able to answer most questions we had. When it failed, it readily handed off to a real agent in less than 5 minutes who was able to handle more complex queries via email.</p> |
| Integratability | 9 <p>Apollo offers a large range of native integrations built by either them or their partners. These include ones with<span style="color: rgb(0, 0, 0);"> popular CRMs (Salesforce, Hubspot), sales engagement platforms (Outreach, Salesloft), email clients (Gmail, Outlook) and automation platforms like Zapier. </span></p> | 3 <p>Though Sales Navigator does provide integrations with some CRMs (Salesforce, Hubspot) and email engagement platforms (Salesloft, Outreach), you'll need to be on their highest pricing tier to take advantage of them. Additionally, the lack of a readily available API or integration with automation platforms such as Zapier makes Sales Navigator one of the more closed off platforms that we've tested.</p> |
| Ease of Migration | 6 <p><span style="color: rgb(0, 0, 0);">Apollo offers self-serve export functionality for contacts directly within their web app. High export limits are also available for larger enterprises depending on what plan you are on.</span></p><p><span style="color: rgb(0, 0, 0);">Additionally, Apollo offers a well-documented API through which businesses are able to interact with their database directly.</span></p> | 2 <p>Due to privacy restrictions, the ability to export accounts, leads or lists from Sales Navigator is omitted entirely. Additionally, though an API exists, it is not readily available to developers and requires approval from LinkedIn to use.</p> |
