| Functionality | 9 <p>Asana offers almost all the functionality most companies need to manage tasks and projects effectively. It has rich functionality such as customisable forms, automation, time-tracking and anlalytics. For larger teams with multiple teams and projects, it also offers excellent portfolio management functionality.</p><p>However, it's missing the advanced customizability that the largest teams require to manage complex task and project relationships e.g. assigning multiple team members to a task or sophisticated automation workflows with branches.</p> | 9 <p>ClickUp offers a very broad range of functionalities to handle pretty much everything most companies need.. These include workflow views, portfolio management and company goal setting —all in one platform.</p><p>ClickUp also include those functionalities required only by very large companies. Most notable amongst these are: AI feature which help to create documents and fill out templates, an exceptionally large range of templates to choose from when creating documents, multiple layers of subtasks and real-time collaborative workspaces like whiteboards.</p> |
| Ease of Use | 7 <p>Asana balances functionality with a relatively intuitive interface, but it's not the simplest tool to use. There's a moderate learning curve due to the wide array of features, and compared to some of the tools we've tested and there are at times less templates available (e.g. for building automation). However, it generally does a good job guiding users throughout the platform e.g. linking projects to goals, navigating different customisation options on project views.</p> | 5 <p>ClickUp is a powerful tool, and its high level of customizability can sometimes feel a bit much—especially for tasks that should be quick and straightforward. On average, we’d estimate it takes a startup employee 1-2 days (plus a little guidance) to get comfortable with all the key features.</p><p>To its credit, ClickUp minimizes the number of clicks needed to access most features. But there’s still room for improvement. Some processes—like creating an invoice—aren’t as intuitive as they could be, which can slow things down unnecessarily.</p> |
| Look and feel | 8 <p>Asana features a clean, modern design with a visually appealing interface. Pages loads are acceptable (1-3 seconds) and Asana also sprinkles moments of delight in the user experience e.g. rainbow unicorns fly across your screen when tasks/ projects are marked complete!</p> | 6 <p>ClickUp has a well structured UI architecture and is visually acceptable.</p><p>Loading times are fast at roughly 1 second per page.</p> |
| Customisability | 6 <p>Asana provides a good level of customizability, allowing users to create custom fields, templates, and workflows to suit their team's needs. However, there are some limitations e.g. you're unable to link related tasks (that aren't dependent on one another), add multiple team members to a task etc. Unlike more flexible all-in-one tools, Asana is strictly a project management tool - each item must be a "task", which means you're can't use it for other use cases (e.g. HR - tracking employees, sales - tracking deals).</p> | 9 <p>ClickUp is impressively—sometimes overwhelmingly—customizable.</p><p>You’ve got 15 task views to choose from (like board, list, map, and more), the ability to create custom tasks, and access to hundreds of templates tailored to specific teams and tasks. When it comes to workflow automation, ClickUp takes it up a notch. With branching and conditional logic, you can automate almost anything, from internal actions to exporting key data to tools like GitHub, HubSpot, and beyond.</p> |
| Ease of Setup | 8 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a good library of templates for projects. Full setup should take less than a day.</p> | 7 <p>ClickUp makes it easy to dive right in with a self-serve free trial and the option to buy without ever talking to sales—no awkward calls, just action. You can get started and set up a few tasks and subtasks in just 20-30 minutes, thanks to its extensive library of templates. That said, a full setup might take a few days, especially if you’re customizing it to suit your team’s unique needs.</p> |
| Customer Support | 5 <p>For Asana users on lower tiers, you can contact support by submitting a ticket through its AI chatbot (which was unhelpful and frustrating to get through). However, Asana does have high quality help centre and community support.</p> | 8 <p>ClickUp offers in-app live chat with both an AI assistant and, if needed, a human agent to help sort out any issues. Response times are quick—usually under an hour.</p><p>On top of that, ClickUp has an impressive collection of self-serve resources that cover just about every functionality and how to use them. They also host webinars and have a solid selection of YouTube videos to help you learn best practices and make the most of the platform.</p> |
| Integratability | 8 <p>Asana has integrations with most relevant third party apps (e.g. CRM, time-tracking, invoicing marketing, developer tools etc). It also has an API for custom integrations.</p> | 9 <p>ClickUp offers three levels of integrations to keep your workflows connected and seamless.</p><p>First, there are native integrations, including essentials like Slack, email, SSO, and GitHub.</p><p>Second, automatic imports make it easy to bring in data from tools like Monday.com and Jira.</p><p>Finally, there’s a range of other integrations, covering everything from Grammarly and Salesforce to Evernote.</p><p>A nice feature worth knowing about here is connected search in Slack, OneDrive, and SharePoint. Search through all of them simultaneously!</p> |
| Ease of Migration | 8 <p>Exporting key data out of Trello is relatively straightforward. You can simply export entire projects, with all your tasks, in JSON or CSV formats. However, note that not all data - such as comments, activity logs and attachments will transfer seamlessly. However, you can export other data via its API.</p> | 8 <p>ClickUp makes it easy to export your data with self-serve options for Excel or CSV files. From a list or table view, you can export task data and customize details like whether to include subtasks, choose your preferred date format, and even show “time in status” (how long a task has spent in progress).</p><p>You can also export dashboard cards—those handy visuals that report on your team’s metrics and data. These can be exported in multiple formats, including PDF, PNG, JPEG, SVG, and CSV, giving you flexibility depending on how you want to use them.</p> |
