| Functionality | 9 <p>Asana offers almost all the functionality most companies need to manage tasks and projects effectively. It has rich functionality such as customisable forms, automation, time-tracking and anlalytics. For larger teams with multiple teams and projects, it also offers excellent portfolio management functionality.</p><p>However, it's missing the advanced customizability that the largest teams require to manage complex task and project relationships e.g. assigning multiple team members to a task or sophisticated automation workflows with branches.</p> | 6 <p>Generally, Hive's functionality is strong where it is available, but many of its best features are only available on its most expensive plans. Hive's automation both in-app and across app stand out as incredibly strong. Time-tracking functionality is also very impressive - with quick ways to filter for availability, but, again, this is only available on their more expensive plans. For creative work and real-time collaboration - Hive isn't great. It lacks any real time collaboration tools and the ability to make internal documents.</p> |
| Ease of Use | 7 <p>Asana balances functionality with a relatively intuitive interface, but it's not the simplest tool to use. There's a moderate learning curve due to the wide array of features, and compared to some of the tools we've tested and there are at times less templates available (e.g. for building automation). However, it generally does a good job guiding users throughout the platform e.g. linking projects to goals, navigating different customisation options on project views.</p> | 7 <p>Hive is easy to use - functions are well-labelled and the reasonable amount of customisation means that you never feel overwhelmed. The only exception to this is workflow automations across apps. As such, we expect a<span style="color: rgb(0, 0, 0);">n average start-up employee would require around half a day and minimal guidance to proficiently use all key functionalities of the product. </span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">Processes are always easy to locate key info and processes are generally intuitive. </span></p> |
| Look and feel | 8 <p>Asana features a clean, modern design with a visually appealing interface. Pages loads are acceptable (1-3 seconds) and Asana also sprinkles moments of delight in the user experience e.g. rainbow unicorns fly across your screen when tasks/ projects are marked complete!</p> | 6 <p>Hive is more colourful than some of its competitors with similar UIs and the general architecture of its UI is nicely layout. That being said hive is not visually anything special - it just does the job.</p> |
| Customisability | 6 <p>Asana provides a good level of customizability, allowing users to create custom fields, templates, and workflows to suit their team's needs. However, there are some limitations e.g. you're unable to link related tasks (that aren't dependent on one another), add multiple team members to a task etc. Unlike more flexible all-in-one tools, Asana is strictly a project management tool - each item must be a "task", which means you're can't use it for other use cases (e.g. HR - tracking employees, sales - tracking deals).</p> | 6 <p>Hive has some strong customisation features - unfortunately many of these are only available of its more expensive tiers. Customisations for automated workflows are strongest with conditional logic and plenty of action and trigger functions across many apps. Forums are also highly customisable with conditional logic again available, along with many answer types and the ability to turn responses of forms into tasks.</p> |
| Ease of Setup | 8 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a good library of templates for projects. Full setup should take less than a day.</p> | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates. Full setup should take less than a day.</p> |
| Customer Support | 5 <p>For Asana users on lower tiers, you can contact support by submitting a ticket through its AI chatbot (which was unhelpful and frustrating to get through). However, Asana does have high quality help centre and community support.</p> | 9 <p>Hive has great customer support personalised help is available both via email and on a live chat in app and responses are fast (<1 hour).</p><p><br></p><p>Self-serve materials also have great depth and quality. In particular, succinct video tutorials make discovering the platform a breeze.</p> |
| Integratability | 8 <p>Asana has integrations with most relevant third party apps (e.g. CRM, time-tracking, invoicing marketing, developer tools etc). It also has an API for custom integrations.</p> | 8 <p>Hive has integrations with most third parties of interest. Most notably, the across-app automations are available with such a large varied of third parties that Hive seamlessly integrates within your project management ecosystem.</p><p><br></p><p>Hive also has an API which allows teams to build custom integrations if needed.</p> |
| Ease of Migration | 8 <p>Exporting key data out of Trello is relatively straightforward. You can simply export entire projects, with all your tasks, in JSON or CSV formats. However, note that not all data - such as comments, activity logs and attachments will transfer seamlessly. However, you can export other data via its API.</p> | 6 <p>All reports can be exported to a pdf file. There is a large selection of self-serve analytics with great depth and quality (much of this is behind their most expensive tiers) but there are no custom reports.</p> |
