| Functionality | 9 <p>Asana offers almost all the functionality most companies need to manage tasks and projects effectively. It has rich functionality such as customisable forms, automation, time-tracking and anlalytics. For larger teams with multiple teams and projects, it also offers excellent portfolio management functionality.</p><p>However, it's missing the advanced customizability that the largest teams require to manage complex task and project relationships e.g. assigning multiple team members to a task or sophisticated automation workflows with branches.</p> | 5 <p>ProofHub does the basics well and that's about it. It offers easy to use task management features like creating subtasks, dependencies, simple but effective timesheets and strong custom and self-serve reporting dashboard. It offers no automation and limited integrations.</p> |
| Ease of Use | 7 <p>Asana balances functionality with a relatively intuitive interface, but it's not the simplest tool to use. There's a moderate learning curve due to the wide array of features, and compared to some of the tools we've tested and there are at times less templates available (e.g. for building automation). However, it generally does a good job guiding users throughout the platform e.g. linking projects to goals, navigating different customisation options on project views.</p> | 9 <p>ProofHub is very easy to use. We estimate that an average start-up employee would require around 1-2 hours before being proficient at using all key functionalities.</p><p><br></p><p>Processes are intuitive and require few clicks to find. This goes even for the more advanced features like custom reporting.</p> |
| Look and feel | 8 <p>Asana features a clean, modern design with a visually appealing interface. Pages loads are acceptable (1-3 seconds) and Asana also sprinkles moments of delight in the user experience e.g. rainbow unicorns fly across your screen when tasks/ projects are marked complete!</p> | 6 <p>Nice touches of colour and and well-structured UI make ProofHub visually acceptable The home page in particular organised all salient information into an easy-to-read and attractive set of widgets, though it lacks that touch of elegance offered by more modern competitors. </p><p><br></p><p>Loading times are fast ~1 second.</p> |
| Customisability | 6 <p>Asana provides a good level of customizability, allowing users to create custom fields, templates, and workflows to suit their team's needs. However, there are some limitations e.g. you're unable to link related tasks (that aren't dependent on one another), add multiple team members to a task etc. Unlike more flexible all-in-one tools, Asana is strictly a project management tool - each item must be a "task", which means you're can't use it for other use cases (e.g. HR - tracking employees, sales - tracking deals).</p> | 8 <p>Custom reports, dashboards, widgets on the homepage and fields are the best features here. Custom reports allow you to collect data on based on any custom fields you have assigned to projects and tasks and display such information using bar charts.</p><p>Cosmetically, you can use white-labelling to make your workspace consistent with your branding and aesthetic. Custom domain names are also available.</p><p><br></p><p>There is no customisable automation is available.</p> |
| Ease of Setup | 8 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a good library of templates for projects. Full setup should take less than a day.</p> | 7 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> |
| Customer Support | 5 <p>For Asana users on lower tiers, you can contact support by submitting a ticket through its AI chatbot (which was unhelpful and frustrating to get through). However, Asana does have high quality help centre and community support.</p> | 6 <p>ProofHub push their self-serve materials, albeit they are of strong depth and quality - with videos and articles covering almost all queries you could have. However, no personalised in-app chat is available. You must click through their self-serve materials until you arrive at a 'questions and queries section' where you can complete a form and receive an email response. Responses usually take less than 12 hours and are usually helpful.</p> |
| Integratability | 8 <p>Asana has integrations with most relevant third party apps (e.g. CRM, time-tracking, invoicing marketing, developer tools etc). It also has an API for custom integrations.</p> | 5 <p>ProofHub is let down by its lack of integrations with only 14 available and some useful software -like Zapier, Zendesk, Notion and Jira - missing. That being said basic integrations like Quickbooks, email and Slack work well.</p><p><br></p><p>To mitigate this, however, ProofHub offers an API for custom integrations.</p> |
| Ease of Migration | 8 <p>Exporting key data out of Trello is relatively straightforward. You can simply export entire projects, with all your tasks, in JSON or CSV formats. However, note that not all data - such as comments, activity logs and attachments will transfer seamlessly. However, you can export other data via its API.</p> | 8 <p>All self-serve and custom reports are available to export to CSV or PDF file with one click.</p> |
