In comparing these conversation intelligence platforms, Avoma emerges as the more polished, ready-to-use solution with superior mobile capabilities, customer support, and AI-powered insights. It's better suited for teams who need a comprehensive, user-friendly platform with minimal setup time. Goodmeetings, while less mature overall, stands out for its customization potential and is better suited for organizations willing to invest time in tailoring the platform to their specific needs.
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Avoma vs Goodmeetings - Comparison 2025
Avoma vs. Goodmeetings
Last updated on
Reviewed by Paddy Stobbs
Stackfix Co-Founder & CEO
Advantages of Avoma
Avoma is significantly better at customer support than Goodmeetings
Avoma offers superior ease of setup compared to Goodmeetings
Avoma has more comprehensive mobile capabilities than Goodmeetings
Avoma provides better AI-powered conversation analysis than Goodmeetings
Advantages of Goodmeetings
Goodmeetings offers more customization flexibility than Avoma
Goodmeetings has better export capabilities than Avoma
Avoma is best for
- Businesses with less mature sales teams seeking AI-driven coaching and comprehensive note-taking
- Who need comprehensive meeting documentation with intelligent summaries and follow-ups
- And/or who need to share customer conversations across their organization
Goodmeetings is best for
- E-learning, Insurtech, SaaS and IT Services businesses with high-volume sales teams seeking highly customized conversation intelligence.
- Who are comfortable building p custom sales playbooks from scratch rather than using pre-built frameworks
- And/or who need flexible export options for meeting recordings and AI insights
Avoma is less good for
- Businesses with established sales processes who need a modern, streamlined interface
- Who need real-time coaching capabilities
- And/or who need advanced deal risk analysis
Goodmeetings is less good for
- Businesses needing an out-of-the-box solution with pre-built sales frameworks and quick insights
- Who need quick technical support, as response times can stretch to days and help is limited to YouTube videos
- And/or who need real-time conversation analysis like monologue warnings or battle cards during calls
Gallery
Avoma
Goodmeetings
Pricing, features & ratings
 Avoma Starting at $290Billed monthly |  Goodmeetings Starting at $70user / month Billed monthly |
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| Stackfix Verdict | ||
|---|---|---|
| Functionality | 6 <p>Unusually among revenue intelligence and sales coaching platforms, Avoma includes a scheduler in all paid subscriptions. In case you don't already use a standalone scheduler or a scheduling feature in your lead generation platform, this could be a great value-add.</p><p>Call recording, transcription and information extraction is excellent, including abstraction to pre-configured and custom sales frameworks and drafting of follow-up messaging.</p><p>We noticed that the engineering team is constantly updating the product - we noticed alerts to refresh the page due to an update. We love to see this because this is the essence of SaaS.</p> | 4 <p>On our trial account we could not view past or upcoming events from our linked calendar in the Goodmeetings platform. You can't query the AI <em>ad hoc</em> - you need to update the configuration of the insights widgets and then re-run the insights</p> |
| Ease of Use | 4 <p>Scheduling a meeting is intuitive since it happens through the calendar integration. Beyond that we found that navigating a fairly busy user interface is a steep learning curve.</p> | 4 <p>We understand that Goodmeetings' ethos is to help you build the customization. Still, we would like to drill into the insights without the need for product training, and we found it difficult to navigate between Pitch Report, Client Report, Meeting Report and Autofill.</p> |
| Look and feel | 4 <p>With multiple scrolling panels on each page, Avoma has a somewhat dated feel, and page loads are quite slow. We did find that once we knew where we were looking, the layout made sense. Still we'd love to see the pages less 'busy'</p> | 3 <p>We found the layout of the interface to be not intuitive. For a conversation intelligence platform we would like to see the meetings easily accessible from the Home screen, rather than Billing info, for example.</p> |
| Customisability | 6 <p>We like how you can customize elements such as the sales frameworks, and which topics and keywords are visible in the interface. You can also customize coaching by focusing a trend analysis on what is relevant to your business and your customer interactions. This can help reps to 'speak the same language as their customers.</p> | 9 <p>The product seems ready for customization as a collaborative effort with the Goodmeetings team. Of the customizable insights, only the Pitch report comes with a pre-built configuration (Call opening, Agenda Setting, Client Sentiment and Engagement, Objection Handling, Client Questions, Closing and Next Steps) with a note on Client Intent to Convert, and an overall meeting score. The Meeting Report and 'Autofill' sections come blank, for you to customize by building out the AI prompts.</p> |
| Ease of Setup | 8 <p>We had a frictionless process to get started on the 14 day trial for the full-feature ('Revenue Intelligence') tier. No need to book a demo or speak to a rep, nor to enter payment details. After 14 days the account reverts to a 'Basic' free account for view-only. Requesting a demo was a breeze, and we scheduled directly with the rep's calendar. For revenue intelligence features to work fully there's additional set-up required at the Admin level between Avoma and the CRM.</p> | 4 <p>We created a trial account without friction and without needing to enter payment details, but there were some bugs in connecting to the calendar. There's potential to customize to your own sales organization's way of working but that comes at the cost of early functionality upon set-up.</p> |
| Customer Support | 9 <p>During testing we used the 'live chat' during UK morning office hours. Due to the geo coverage of support agents we had high-quality real-time support and answers to our questions. In addition the online help center is well structured and even includes 'best practices' to help smaller / less mature teams make the most of note taking and call coaching.</p> | 1 <p>Unfortunately, technical questions went unanswered for days. The online help is a knowledge base of YouTube videos that may be informative, but are not helpful in answering specific 'how to' type questions.</p> |
| Integratability | 5 <p>Inegrations with the most popular CRMs and dialers.</p> | 3 <p>CRM and Slack Integrations (which could be considered core for revenue platforms) are sold as an add-on, and are limited in breadth. We understand there are dialer integrations but have not seen a list of which are available.</p> |
| Ease of Migration | 5 <p>You can easily export notes and summaries to the clipboard, and download meetings (video+audio, audio only, transcript only)</p> | 8 <p>There is functionality to trim and share meeting recordings, and you can export transcripts and AI insights in .pdf, .docx and .csv formats.</p> |
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