| Functionality | 5 <p>Bamboo's ATS has improved its functionality but it is still often limited. It offers the basics like creating a careers page, tracking candidates on an interview pipeline, but also disqualifying question and email automations. It lacks features like scheduling interviews, creating interview kits and candidate scorecards per interview stage.</p> | 8 <p>JazzHR offers a suit of functionality at covers almost any need that a SMB could have throughout their hiring process. Most notably, a career site builders, LinkedIn chrome extensions, background check integrations, CV parser, interview kits and scorecards. However, for large firms who want a more all encompassing ATS, JazzHR's the lack of native features like HRIS can make it could make it less attractive than a more heavyweight ATS.</p> |
| Ease of Use | 6 <p>Bamboo's ATS has a moderate learning curve but becomes easier to use once familiar. An average startup employee should require a few hours and some guidance to master all the key functionalities of the product.</p> | 7 <p><span style="color: rgb(0, 0, 0);">JazzHR is generally intuitive and easy to use. With a few exceptions, JazzHR's functionalities are easy to find, thus, we estimate an average start-up employee would require around half a day and some guidance to master all the key functionalities of the product. </span></p> |
| Look and feel | 6 <p>BambooHR now has a more updated and modern look, with acceptable page load times.</p> | 4 <p>JazzHR's software has a dated, tried and, at times, childish look. It lacks a modern and sleek feel, but nonetheless its UI architecture is well-structured reducing the time spent looking for particular functionalities.</p><p>JazzHR's are generally fast with each pages taking ~ 1 second to load.</p> |
| Customisability | 3 <p>BambooHR offers very limited customisability. Users can't build custom reports, customize hiring pipelines per role, or customize the careers page beyond changing the main colours and company logo.</p> | 8 <p>JazzHR has strong customisability. Application forms, job adverts, interview kits, scorecards and automated emails all have impressive levels of customisation. However, the branded career page offers only minimal cosmetic and functional customisation. It must be noted, though, that through integrations with Vizi and Recruiter.com career pages become far more customisable.</p> |
| Ease of Setup | 7 <p>BambooHR offers a free trial but making a purchase requires speaking to sales due to their custom pricing. Basic setup takes 30-60mins to complete. Fully customizing the platform takes approximately 1 business day with the help from an expert.</p> | 8 <p>JazzHR offers a free trial and doesn't require speaking to sales to make a purchase after trying the free trial. It takes <30mins to complete basic setup and fully customizing key features takes <1week.</p> |
| Customer Support | 9 <p>Bamboo offers support via in-app live chat. Its average hold time on a Customer Support call is 35 seconds, and their average resolution time is 3-4 minutes - which would make it a 10. But we've deducted a point because it's only available within US business hours.</p> | 8 <p>JazzHR has fabulous customer services. Personalised Q&A (available in-app) and live chat with friendly, human agents are available, offering detailed and fast responses (within minutes during work hours).</p><p>Similarly, JazzHR offers a extensive collection of self-service materials - both 'how to' articles and videos. These cover nearly all functionalities and you can be sure that if you get stuck within JazzHR, these materials have got you covered!</p> |
| Integratability | 6 <p>Bamboo has around 130 pre-built integrations with most relevant products across most categories, such as video interview, background checks and candidate assessment. However, it lacks a few key integrations with popular tools like TestGorilla and Hirevue. It does offer an API for custom integrations.</p> | 8 <p>JazzHR has covered all bases when it comes to integrations. Candidate assessments, background checks, HRIS and video interview integrations are all offered. Alongside this, JazzHD's allows users to build custom integrations where necessary through API.</p> |
| Ease of Migration | 8 <p>Bamboo allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</p> | 9 <p>JazzHR makes it easy to export reports. For both key data (time to hire, conversion rates, volume in stage etc.) and custom data exports are available self-serve to a CVS file. (<span style="color: rgb(81, 82, 82); background-color: rgb(255, 255, 255);">You can also schedule reports to automatically send to someone's email (on a specified date) to streamline information delivery).</span></p><p>JazzHR also integrates with third parties like HRIS (e.g. BambooHR) or payroll software, allowing you to export data seamlessly to these other software.</p> |
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