| Functionality | 5 <p>Bamboo's ATS has improved its functionality but it is still often limited. It offers the basics like creating a careers page, tracking candidates on an interview pipeline, but also disqualifying question and email automations. It lacks features like scheduling interviews, creating interview kits and candidate scorecards per interview stage.</p> | 6 <p>Personio offers some functionality most SMBs will need for hiring, including creating interview pipelines, creating job ads, interview kits & scorecards, candidate self-scheduling, a Chrome extension for sourcing candidates.</p><p>However, it lacks some key functionality, such as asking pre-screening questions.</p> |
| Ease of Use | 6 <p>Bamboo's ATS has a moderate learning curve but becomes easier to use once familiar. An average startup employee should require a few hours and some guidance to master all the key functionalities of the product.</p> | 4 <p>We find Personio's UX is subpar, with unintuitive navigation for key information like candidate applications and confusing workflows.</p><p>The process for customizing pipelines and application forms is unnecessarily complex, requiring navigation through multiple settings tabs.</p> |
| Look and feel | 6 <p>BambooHR now has a more updated and modern look, with acceptable page load times.</p> | 5 <p>While Personio has a clean and simple interface that is visually acceptable, it suffers from slow loading times (3-4 seconds per page).</p> |
| Customisability | 3 <p>BambooHR offers very limited customisability. Users can't build custom reports, customize hiring pipelines per role, or customize the careers page beyond changing the main colours and company logo.</p> | 5 <p>Personio allows you to make standard adjustments to your interview pipelines, interview kits and career pages. However, users are unable to build custom reports, and customisability on application forms are limited e.g. you cannot add a pre-screening question.</p> |
| Ease of Setup | 7 <p>BambooHR offers a free trial but making a purchase requires speaking to sales due to their custom pricing. Basic setup takes 30-60mins to complete. Fully customizing the platform takes approximately 1 business day with the help from an expert.</p> | 6 <p>Personio offers a free trial, however, purchasing requires you to talk to sales. It takes 30-60mins to complete basic setup due to the platform having an unintuitive UI. Fully customizing the platform takes <1week.</p> |
| Customer Support | 9 <p>Bamboo offers support via in-app live chat. Its average hold time on a Customer Support call is 35 seconds, and their average resolution time is 3-4 minutes - which would make it a 10. But we've deducted a point because it's only available within US business hours.</p> | 5 <p>You can reach Personio's support team via web tickets and callbacks in-app during UK/ Germany business hours. Unlike most HRIS's, live chat doesn't seem available as an option. Users we've interviewed have complained about Personio ignoring requests, especially for English channels.</p> |
| Integratability | 6 <p>Bamboo has around 130 pre-built integrations with most relevant products across most categories, such as video interview, background checks and candidate assessment. However, it lacks a few key integrations with popular tools like TestGorilla and Hirevue. It does offer an API for custom integrations.</p> | 6 <p>Personio offers 150+ pre-built integrations with most relevant products across most categories. However, it is missing key integrations with popular assessment tools (e.g. Test Gorilla) and video interview tools (e.g. Hirevue). It also offers an API for custom integrations.</p> |
| Ease of Migration | 8 <p>Bamboo allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</p> | 7 <p>Bamboo allows users to export key data data via self-serve. Export of most other data are also available via API or on request .However, users have reported difficulty while exporting data from reports. </p> |
