| Functionality | 5 <p>Bamboo's ATS has improved its functionality but it is still often limited. It offers the basics like creating a careers page, tracking candidates on an interview pipeline, but also disqualifying question and email automations. It lacks features like scheduling interviews, creating interview kits and candidate scorecards per interview stage.</p> | 6 <p>Rippling's ATS can only used as an add-on to its HRIS. Together, they provides seamless sync between people and recruiting data, enabling real-time visibility into open and filled positions. The platform allows for management of headcount plans and compensation bands, and offers advanced analytics capabilities.</p><p>However, its ATS alone lacks some features key for handling high hiring volumes, such as a CV parser and candidate self-scheduling for interviews. </p> |
| Ease of Use | 6 <p>Bamboo's ATS has a moderate learning curve but becomes easier to use once familiar. An average startup employee should require a few hours and some guidance to master all the key functionalities of the product.</p> | 7 <p>Rippling's ATS is generally user-friendly and straightforward to navigate. However, there is a learning curve for reporting and building automation workflows, especially across HR+ATS modules.</p> |
| Look and feel | 6 <p>BambooHR now has a more updated and modern look, with acceptable page load times.</p> | 6 <p>Rippling is visually acceptable, but we find that the layout can be a bit overwhelming at times. Page load times are acceptable. </p> |
| Customisability | 3 <p>BambooHR offers very limited customisability. Users can't build custom reports, customize hiring pipelines per role, or customize the careers page beyond changing the main colours and company logo.</p> | 6 <p>Rippling offers less customisation than specialised ATS's. For example, you can't schedule buffer times between interviews, or enable file upload on job application forms.</p><p>However, it provides standard levels of customisability for other aspects like creating career pages and interview pipelines. </p> |
| Ease of Setup | 7 <p>BambooHR offers a free trial but making a purchase requires speaking to sales due to their custom pricing. Basic setup takes 30-60mins to complete. Fully customizing the platform takes approximately 1 business day with the help from an expert.</p> | 5 <p>Rippling doesn't offer a free trial and requires you to speak to sales before making a purchase. The ATS is user-friendly making basic setup relatively simple compared to other ATSs; <30mins to complete. Some key features have a learning curve, therefore, fully customizing takes <1week.</p> |
| Customer Support | 9 <p>Bamboo offers support via in-app live chat. Its average hold time on a Customer Support call is 35 seconds, and their average resolution time is 3-4 minutes - which would make it a 10. But we've deducted a point because it's only available within US business hours.</p> | 5 <p>Rippling's customer support seem somewhat inconsistent. We found it frustrating to deal with Rippling's AI chatbot in order to live chat with a human agent. Users we've interviewed also report having salesy account managers.</p><p>On the flip side, we've also had positive reviews of Rippling's support team being very hands-on and willing to help,</p> |
| Integratability | 6 <p>Bamboo has around 130 pre-built integrations with most relevant products across most categories, such as video interview, background checks and candidate assessment. However, it lacks a few key integrations with popular tools like TestGorilla and Hirevue. It does offer an API for custom integrations.</p> | 7 <p>Rippling has a rich integrations ecosystem with 500+ pre-built integrations, which includes 8 free job boards and 25k premium job boards. However, it crucially lacks integrations with candidate assessment tools and video interview tools. </p><p>It does offer an API for custom integrations.</p> |
| Ease of Migration | 8 <p>Bamboo allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</p> | 8 <p>Rippling allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</p> |
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