| Functionality | 7 <p>Bamboo offers most functionality that most SMBs will need. Besides core HR features (store employee info, manage time-of), Bamboo also allows you to run performance reviews, manage benefits and payroll for US employees, recruit employee via a native applicant tracking system and more.</p><p>Only features missing are more advanced workflow automation and reporting the likes of Rippling/ Deel, and the ability to manage employee's software access and hardware devices.</p> | 7 <p>Factorial offers most functionality that most SMBs will need. Besides core HR functionality (store employee info, managing time off), Factorial also allows you to run performance reviews, manage employee shifts, manage expenses, automate workflows and recruit with a native applicant tracking system.</p><p>Features we found missing are payroll, app/ device management. Factorial also gets a point deducted because a lot of its modules seem half-baked.</p> |
| Ease of Use | 8 <p>Despite its rich functionality, we find that Bamboo is generally user-friendly and intuitive to navigate. There are a few UX imperfections such as having to add non-US public holiday calendars manually but these can be overlooked.</p><p>On top of its ease of use, their implementation and support teams offer useful support and can extend functionality on the platform whenever needed. It should only take an average SMB employee 1-2 hours to be familiar with the key functionalities of the platform.</p> | 5 <p>Due to Factorial's rich functionality, it will take an average SMB employee at least 1-2 days to master key functionalities of the product.</p><p>Some key workflows, such as syncing your calendar to reflect time-off, and using Factorials' workflow builder to automate workflows can also be complex and unintuitive.</p> |
| Look and feel | 6 <p>We found Bamboo's interface to be rather plain and dated, with acceptable page load times.</p> | 7 <p>We find Factorial's clean and modern interface visually acceptable. It also has acceptable page load times.</p> |
| Customisability | 4 <p>We find that Bamboo lacks some common customisability options offered out-the-box by most HRIS's. For example, the inability to customise their hardcoded tables and lack of flexibility in their standard coded pages may frustrate usage for users that require more flexibility with their data fields.</p><p>Our testing also found limited editability in with what questions one can ask in employee surveys, only one feedback template available for performance reviews, and inability to customise one's interview pipeline across job opening for Bamboo's ATS. </p><p>However, BambooHR also accommodates for integration of unique features to each account, available upon request with their implementation team.</p> | 8 <p>You can customise most things on Factorial, from data fields, reports, leave policies, workflows and more. One of the standout strengths here is that it offers an SQL editor for creating highly customised reports.</p><p>However, it lacks the deeper customisability offered by more mature HRIS (e.g. Rippling, HiBob), such as creating workflows with conditional logic.</p> |
| Ease of Setup | 8 <p>BambooHR offers a free trial that doesn't require you to talk to sales. Purchasing requires you to talk to sales due to their custom pricing. It takes 10-30mins to complete basic setup (entering company information and adding employees). Fully customizing and setting up the platform takes 1-2 business days and is simple enough that you don't require an expert; more complicated processes can be done with help from the help center.</p> | 5 <p>Factorial offers a free trial but requires you to talk to sales first (one round of talking to sales). It takes 10-30mins to complete basic set up (entering company information and adding employees). Fully customizing and setting up the platform takes approximately 1 week and is simple enough do without assistance from an expert; more complicated processes can be done with help from the help center.</p> |
| Customer Support | 9 <p>Bamboo offers support via in-app live chat. <span style="color: rgb(9, 9, 11);">Its average hold time on a Customer Support call is 35 seconds, and their average resolution time is 3-4 minutes - which would make it a 10. But we've deducted a point because it's only available within US business hours. </span></p><p>Their customer support is also great with implementing custom solutions for fields that may not be captured out the box.</p> | 6 <p>Factorial only seems to offers support via phone call/ a ticket form during European business hours. Users we've interviewed also mentioned that although Factorial's Help Centre is low quality, the support from their Account Managers has been great.</p> |
| Integratability | 8 <p>Bamboo has around 130 pre-built integrations with most relevant products across most categories, such as ATS, payroll and accounting. However, it is yet to add integrations with newer leading providers, such as Ashby for ATS, and Xero and Sage for payroll. It does offer an API for custom integrations.</p> | 6 <p>Factorial supports 50+ pre built integrations with most relevant 3rd party products in relevant categories, such as ATS, performance management, finance, benefits and more. It also has an API for custom integrations.</p> |
| Ease of Migration | 8 <p><span style="color: rgb(9, 9, 11);">Bamboo allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</span></p> | 8 <p>Exports of key data are available via self-serve, and most other data are available via self-serve or their API. </p> |
