| Functionality | 7 <p>Bamboo offers most functionality that most SMBs will need. Besides core HR features (store employee info, manage time-of), Bamboo also allows you to run performance reviews, manage benefits and payroll for US employees, recruit employee via a native applicant tracking system and more.</p><p>Only features missing are more advanced workflow automation and reporting the likes of Rippling/ Deel, and the ability to manage employee's software access and hardware devices.</p> | 6 <p>Zoho offers a wide range of features, covering basics along with more advanced functionality like compensation management, 360 performance review, and more at a very low cost.</p><p><span style="color: rgb(0, 0, 0);">While Zoho offers plenty of functionality, many features feel underdeveloped, with poor usability limiting their overall effectiveness.</span></p> |
| Ease of Use | 8 <p>Despite its rich functionality, we find that Bamboo is generally user-friendly and intuitive to navigate. There are a few UX imperfections such as having to add non-US public holiday calendars manually but these can be overlooked.</p><p>On top of its ease of use, their implementation and support teams offer useful support and can extend functionality on the platform whenever needed. It should only take an average SMB employee 1-2 hours to be familiar with the key functionalities of the platform.</p> | 1 <p>We found trying to use Zoho to be a difficult process. We found that undertaking a simple task, such as adding different employee location options, involved visiting multiple different potential locations where this functionality may have sat before finding the correct location. We predict that it would take an average SMB employee a number of days to be able to proficiently use the product.</p> |
| Look and feel | 6 <p>We found Bamboo's interface to be rather plain and dated, with acceptable page load times.</p> | 4 <p>Zoho has a visually acceptable layout, and web pages load reasonably fast.</p> |
| Customisability | 4 <p>We find that Bamboo lacks some common customisability options offered out-the-box by most HRIS's. For example, the inability to customise their hardcoded tables and lack of flexibility in their standard coded pages may frustrate usage for users that require more flexibility with their data fields.</p><p>Our testing also found limited editability in with what questions one can ask in employee surveys, only one feedback template available for performance reviews, and inability to customise one's interview pipeline across job opening for Bamboo's ATS. </p><p>However, BambooHR also accommodates for integration of unique features to each account, available upon request with their implementation team.</p> | 8 <p>Zoho offers a reasonably high degree of customisability. Adding custom fields for employee information, editing performance review templates, and create automated workflows are all functions which Zoho offers.</p> |
| Ease of Setup | 8 <p>BambooHR offers a free trial that doesn't require you to talk to sales. Purchasing requires you to talk to sales due to their custom pricing. It takes 10-30mins to complete basic setup (entering company information and adding employees). Fully customizing and setting up the platform takes 1-2 business days and is simple enough that you don't require an expert; more complicated processes can be done with help from the help center.</p> | 9 <p>Zoho provides a 30-day free trial which does not require users to contact sales before accessing the free trial. Fully customizing and setting up the platform takes 1-2 business days.</p> |
| Customer Support | 9 <p>Bamboo offers support via in-app live chat. <span style="color: rgb(9, 9, 11);">Its average hold time on a Customer Support call is 35 seconds, and their average resolution time is 3-4 minutes - which would make it a 10. But we've deducted a point because it's only available within US business hours. </span></p><p>Their customer support is also great with implementing custom solutions for fields that may not be captured out the box.</p> | 1 <p>We were disappointed by Zoho's customer support options. A lack of a live chat, and slow response times (>0.5 business day) mean that most support is obtained via the support page on the website. This support page is difficult to navigate and often contains information that does not match to the specific look of the software - we found, for example, that recently posted explanatory YouTube videos did not accurately represent the software.</p> |
| Integratability | 8 <p>Bamboo has around 130 pre-built integrations with most relevant products across most categories, such as ATS, payroll and accounting. However, it is yet to add integrations with newer leading providers, such as Ashby for ATS, and Xero and Sage for payroll. It does offer an API for custom integrations.</p> | 5 <p>While Zapier lacks pre-built integrations with some of the most important third party products (such as Slack or Jira), it does provide an open API allowing users to build their own integrations where necessary.</p> |
| Ease of Migration | 8 <p><span style="color: rgb(9, 9, 11);">Bamboo allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</span></p> | 8 <p>Zoho has powerful data export options. In addition to picking from a range of predetermined reports, users can customise data exports to extract the insights that they are looking for.</p> |
