| Functionality | 3 <p>Caters to key functionalities for small businesses, allowing users to create and manage projects and tasks through to-do lists, a kanban adjacent board, timelines, project specific-shared docs and a unified, transparent team message thread.</p><p>However, in the essence of being simple and intuitive, it lacks components that other tools provide like OKR/goal setting, workflow automation or simply adding custom fields to your tasks.</p> | 6 <p>Generally, Hive's functionality is strong where it is available, but many of its best features are only available on its most expensive plans. Hive's automation both in-app and across app stand out as incredibly strong. Time-tracking functionality is also very impressive - with quick ways to filter for availability, but, again, this is only available on their more expensive plans. For creative work and real-time collaboration - Hive isn't great. It lacks any real time collaboration tools and the ability to make internal documents.</p> |
| Ease of Use | 5 <p>Learning Curve = 3</p><p>User-Friendliness = 8</p><p>Basecamp has quite an intuitive UI and it's easy to locate where all the important features are after you've done their basic tour. They have a lot of resources to help a user get to grasps with the tool. However, there are some features you may have to search for a bit but it's a small set.</p> | 7 <p>Hive is easy to use - functions are well-labelled and the reasonable amount of customisation means that you never feel overwhelmed. The only exception to this is workflow automations across apps. As such, we expect a<span style="color: rgb(0, 0, 0);">n average start-up employee would require around half a day and minimal guidance to proficiently use all key functionalities of the product. </span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">Processes are always easy to locate key info and processes are generally intuitive. </span></p> |
| Look and feel | 6 <p>Going back to Basecamp's implicit motto of 'no-fluff, gets the job done', it has a minimalistic UI which is acceptable and is fast to load. Other tools have a more attractive look and feel and could provide a more appealing layout/colour combination.</p> | 6 <p>Hive is more colourful than some of its competitors with similar UIs and the general architecture of its UI is nicely layout. That being said hive is not visually anything special - it just does the job.</p> |
| Customisability | 2 <p>Basecamp allows you to have custom project views but that's pretty much it. Unfortunately you won't be able to access some of the key features that the other tools provide like custom workflows, reports, tags, fields.</p> | 6 <p>Hive has some strong customisation features - unfortunately many of these are only available of its more expensive tiers. Customisations for automated workflows are strongest with conditional logic and plenty of action and trigger functions across many apps. Forums are also highly customisable with conditional logic again available, along with many answer types and the ability to turn responses of forms into tasks.</p> |
| Ease of Setup | 6 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates. Full setup should take less than a day.</p> |
| Customer Support | 9 <p>Amazing responsive customer support via an in-app live chat bot. You should be able to get a detailed response from a person quite quickly. To complement this, they have curated a wealth of resources, youtube videos and FAQs to get you going.</p> | 9 <p>Hive has great customer support personalised help is available both via email and on a live chat in app and responses are fast (<1 hour).</p><p><br></p><p>Self-serve materials also have great depth and quality. In particular, succinct video tutorials make discovering the platform a breeze.</p> |
| Integratability | 4 <p>An API is available and it natively integrates with Zapier and a host of cloud resources but it missed out on quite a few useful tools like Github, Zendesk and Freedesk which other tools would be able to accommodate. However, you could use Zapier to connect to a variety of third party tools and Basecamp does link up with a few useful mobile-apps which is a bonus, but this is just something which doesn't happen natively. Someone would need to add those further integrations on your end.</p> | 8 <p>Hive has integrations with most third parties of interest. Most notably, the across-app automations are available with such a large varied of third parties that Hive seamlessly integrates within your project management ecosystem.</p><p><br></p><p>Hive also has an API which allows teams to build custom integrations if needed.</p> |
| Ease of Migration | 9 <p>Can export data easily via adminland if you have the permissions for it in the organisation.</p> | 6 <p>All reports can be exported to a pdf file. There is a large selection of self-serve analytics with great depth and quality (much of this is behind their most expensive tiers) but there are no custom reports.</p> |
