| Functionality | 3 <p>Caters to key functionalities for small businesses, allowing users to create and manage projects and tasks through to-do lists, a kanban adjacent board, timelines, project specific-shared docs and a unified, transparent team message thread.</p><p>However, in the essence of being simple and intuitive, it lacks components that other tools provide like OKR/goal setting, workflow automation or simply adding custom fields to your tasks.</p> | 6 <p>Paymo focuses on delivering the core set of functionality required for managing client work. It offers excellent time tracking, invoicing and accounting functionality. However, the focus on client projects mean Paymo lacks some common project management functionality, such as inbuilt documentation, building automated workflows, adding custom fields or any meaningful analytics (besides time reports).</p> |
| Ease of Use | 5 <p>Learning Curve = 3</p><p>User-Friendliness = 8</p><p>Basecamp has quite an intuitive UI and it's easy to locate where all the important features are after you've done their basic tour. They have a lot of resources to help a user get to grasps with the tool. However, there are some features you may have to search for a bit but it's a small set.</p> | 7 <p>Due to its limited functionality, Paymo is rather easy to navigate. Key workflows such as tracking time, creating new tasks and projects are straightforward and intuitive. However, there are some UX quirks. For example, you can only manage task dependencies in the portfolio view, and there are unfamiliar terms here and there e.g. an unexplained "booking" tab that's by default in every tab.</p> |
| Look and feel | 6 <p>Going back to Basecamp's implicit motto of 'no-fluff, gets the job done', it has a minimalistic UI which is acceptable and is fast to load. Other tools have a more attractive look and feel and could provide a more appealing layout/colour combination.</p> | 6 <p>Although not visually stunning, Paymo's interface is uncluttered and functional. However, we have noticed that Paymo's pages load slowly at times (3+ seconds).</p> |
| Customisability | 2 <p>Basecamp allows you to have custom project views but that's pretty much it. Unfortunately you won't be able to access some of the key features that the other tools provide like custom workflows, reports, tags, fields.</p> | 3 <p>While Paymo allows for some customisation e.g. switching between project views, applying filters to customise project views - its focus on client projects limits further customisability. Every project must be structured around clients and time budget. Also, you're unable to add any custom fields or tags, or create custom reports.</p> |
| Ease of Setup | 6 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> | 6 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> |
| Customer Support | 9 <p>Amazing responsive customer support via an in-app live chat bot. You should be able to get a detailed response from a person quite quickly. To complement this, they have curated a wealth of resources, youtube videos and FAQs to get you going.</p> | 9 <p>Paymo offers in-app live chat with their C-suite members. The Paymo team almost always responds within minutes, and helpful and patient. You can also tell that the team is open and responsive to customer feedback. You can also easily access Paymo's help centre within the live chat widget, which is a plus.</p> |
| Integratability | 4 <p>An API is available and it natively integrates with Zapier and a host of cloud resources but it missed out on quite a few useful tools like Github, Zendesk and Freedesk which other tools would be able to accommodate. However, you could use Zapier to connect to a variety of third party tools and Basecamp does link up with a few useful mobile-apps which is a bonus, but this is just something which doesn't happen natively. Someone would need to add those further integrations on your end.</p> | 3 <p>Paymo only has 14 pre-built integrations. While this list includes Google Calendar, Zapier and Slack, it's missing a lot of common integrations with tools from categories like customer support, sales, analytics etc. However, it does offer an API for custom integrations.</p> |
| Ease of Migration | 9 <p>Can export data easily via adminland if you have the permissions for it in the organisation.</p> | 4 <p>It seems like you're only able to export invoices and your list of projects + clients via self-serve. There doesn't seem to be any easy way to export your tasks & task content. However, this may be doable via Paymo's API.</p> |
