| Functionality | 3 <p>Caters to key functionalities for small businesses, allowing users to create and manage projects and tasks through to-do lists, a kanban adjacent board, timelines, project specific-shared docs and a unified, transparent team message thread.</p><p>However, in the essence of being simple and intuitive, it lacks components that other tools provide like OKR/goal setting, workflow automation or simply adding custom fields to your tasks.</p> | 5 <p>ProofHub does the basics well and that's about it. It offers easy to use task management features like creating subtasks, dependencies, simple but effective timesheets and strong custom and self-serve reporting dashboard. It offers no automation and limited integrations.</p> |
| Ease of Use | 5 <p>Learning Curve = 3</p><p>User-Friendliness = 8</p><p>Basecamp has quite an intuitive UI and it's easy to locate where all the important features are after you've done their basic tour. They have a lot of resources to help a user get to grasps with the tool. However, there are some features you may have to search for a bit but it's a small set.</p> | 9 <p>ProofHub is very easy to use. We estimate that an average start-up employee would require around 1-2 hours before being proficient at using all key functionalities.</p><p><br></p><p>Processes are intuitive and require few clicks to find. This goes even for the more advanced features like custom reporting.</p> |
| Look and feel | 6 <p>Going back to Basecamp's implicit motto of 'no-fluff, gets the job done', it has a minimalistic UI which is acceptable and is fast to load. Other tools have a more attractive look and feel and could provide a more appealing layout/colour combination.</p> | 6 <p>Nice touches of colour and and well-structured UI make ProofHub visually acceptable The home page in particular organised all salient information into an easy-to-read and attractive set of widgets, though it lacks that touch of elegance offered by more modern competitors. </p><p><br></p><p>Loading times are fast ~1 second.</p> |
| Customisability | 2 <p>Basecamp allows you to have custom project views but that's pretty much it. Unfortunately you won't be able to access some of the key features that the other tools provide like custom workflows, reports, tags, fields.</p> | 8 <p>Custom reports, dashboards, widgets on the homepage and fields are the best features here. Custom reports allow you to collect data on based on any custom fields you have assigned to projects and tasks and display such information using bar charts.</p><p>Cosmetically, you can use white-labelling to make your workspace consistent with your branding and aesthetic. Custom domain names are also available.</p><p><br></p><p>There is no customisable automation is available.</p> |
| Ease of Setup | 6 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> | 7 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> |
| Customer Support | 9 <p>Amazing responsive customer support via an in-app live chat bot. You should be able to get a detailed response from a person quite quickly. To complement this, they have curated a wealth of resources, youtube videos and FAQs to get you going.</p> | 6 <p>ProofHub push their self-serve materials, albeit they are of strong depth and quality - with videos and articles covering almost all queries you could have. However, no personalised in-app chat is available. You must click through their self-serve materials until you arrive at a 'questions and queries section' where you can complete a form and receive an email response. Responses usually take less than 12 hours and are usually helpful.</p> |
| Integratability | 4 <p>An API is available and it natively integrates with Zapier and a host of cloud resources but it missed out on quite a few useful tools like Github, Zendesk and Freedesk which other tools would be able to accommodate. However, you could use Zapier to connect to a variety of third party tools and Basecamp does link up with a few useful mobile-apps which is a bonus, but this is just something which doesn't happen natively. Someone would need to add those further integrations on your end.</p> | 5 <p>ProofHub is let down by its lack of integrations with only 14 available and some useful software -like Zapier, Zendesk, Notion and Jira - missing. That being said basic integrations like Quickbooks, email and Slack work well.</p><p><br></p><p>To mitigate this, however, ProofHub offers an API for custom integrations.</p> |
| Ease of Migration | 9 <p>Can export data easily via adminland if you have the permissions for it in the organisation.</p> | 8 <p>All self-serve and custom reports are available to export to CSV or PDF file with one click.</p> |
