| Functionality | 3 <p>Caters to key functionalities for small businesses, allowing users to create and manage projects and tasks through to-do lists, a kanban adjacent board, timelines, project specific-shared docs and a unified, transparent team message thread.</p><p>However, in the essence of being simple and intuitive, it lacks components that other tools provide like OKR/goal setting, workflow automation or simply adding custom fields to your tasks.</p> | 6 <p>Teamwork offer most functionalities that SMBs will require but lacks some more sophistic customisation features useful to larger businesses.</p><p><span style="background-color: rgba(245, 245, 245, 0.5); color: rgb(55, 65, 81);">Teamwork has rich functionality natively. Most notably, strong automation, customizable forms, time-tracking (with approval capabilities), excellent reporting and analytics, and even invoice creation. These features mean teams do not have to reply much on external integrations to reduce friction and enhance productivity.</span></p><p><br></p><p>However, some key features are missing. Chief amongst these are the lack of document creation features and missing project view options. Documents can only be imported for your device - so no customisation and no document templates. All of this work must be done externally, which is particularly painful when it comes to editing documents and sending them back to others. Only 4 project views are available - a timeline view would be useful to view task deadlines concurrently.</p> |
| Ease of Use | 5 <p>Learning Curve = 3</p><p>User-Friendliness = 8</p><p>Basecamp has quite an intuitive UI and it's easy to locate where all the important features are after you've done their basic tour. They have a lot of resources to help a user get to grasps with the tool. However, there are some features you may have to search for a bit but it's a small set.</p> | 7 <p>Teamwork is generally easy to use. Some more complex features (e.g. creating an invoice) are harder to find but these are minimal and the demo videos and self service materials are supplement your learning very well.</p><p><span style="color: rgb(0, 0, 0);">We estimate that an average start-up employee would require around 1 day and some guidance to proficiently use all key features of the product. </span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">It is easy to locate key info and processes are generally intuitive (especially given that so much of the UI works with drag and drop). Some views and features are often hidden in 'more' tabs which could be displayed more effectively. e.g. The Gantt view of task management.</span></p> |
| Look and feel | 6 <p>Going back to Basecamp's implicit motto of 'no-fluff, gets the job done', it has a minimalistic UI which is acceptable and is fast to load. Other tools have a more attractive look and feel and could provide a more appealing layout/colour combination.</p> | 6 <p>Teamwork is visually acceptable and geared more towards functionality. The lack of colour makes the UI plain and feel monotone. </p><p><br></p><p><br></p><p>The loading times are generally fast (~1 second), however some functions (like generating dashboards take slightly longer (~2.5 seconds).</p> |
| Customisability | 2 <p>Basecamp allows you to have custom project views but that's pretty much it. Unfortunately you won't be able to access some of the key features that the other tools provide like custom workflows, reports, tags, fields.</p> | 6 <p>Where Teamwork offers customisation, it is generally strong. However, it lacks some key customisations useful to businesses of all sizes.</p><p>Teamwork offers great workflow automation customisations. 'If then' logic and a large range of trigger and action functions mean that a vast array of automations are available to increase your team's efficiency. Custom reporting is also very strong with filtering options by custom tag allowing for very specific insights to be gained.</p><p><br></p><p>However, the lack of document customisation (as you cannot create documents) and only having for 4 task management views available will increase the friction and time spent on bureaucratic tasks like formatting documents or prioritizing between tasks.</p> |
| Ease of Setup | 6 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates, especially for marketing. Full setup should take less than a day.</p> |
| Customer Support | 9 <p>Amazing responsive customer support via an in-app live chat bot. You should be able to get a detailed response from a person quite quickly. To complement this, they have curated a wealth of resources, youtube videos and FAQs to get you going.</p> | 8 <p>Personalised Q&A is available over email only. But agents are helpful and reply fast (<2 hours).</p><p><br></p><p><br></p><p><br></p><p>Excellent self-serve materials with strong depth and quality. Their demo videos and help section (available in app and online) are excellent if you trouble using or finding any key or advanced workflows.</p> |
| Integratability | 4 <p>An API is available and it natively integrates with Zapier and a host of cloud resources but it missed out on quite a few useful tools like Github, Zendesk and Freedesk which other tools would be able to accommodate. However, you could use Zapier to connect to a variety of third party tools and Basecamp does link up with a few useful mobile-apps which is a bonus, but this is just something which doesn't happen natively. Someone would need to add those further integrations on your end.</p> | 8 <p>Teamwork's integrations are not exhaustive but still cover most integrations any SMB will need. These include some automation integrations through slack, Hubspot and others. Here you can set up automatic messages within these integrated software once and trigger has been completed within Teamwork.</p><p><br></p><p>Teamwork also has an API allowing teams to built their own custom integrations.</p> |
| Ease of Migration | 9 <p>Can export data easily via adminland if you have the permissions for it in the organisation.</p> | 8 <p>Teamwork offers a large number of pre-built and custom reports which are all available for exporting mostly to pdf or CSV files. The number of reports available is extensive and the level of granularity retained when exporting is also impressive. This is in part due to Teamwork's excellent reporting of budgeting and profitability. Data visualisation tools (e.g. bar graphs and pie charts) can also all be exported.</p><p><br></p><p>Migrating to and from Teamwork from other project management tools is not possible.</p> |
