| Functionality | 6 <p>Offers all the key functionality of a good AI notetaker: recording audio and video, generating AI insights, interacting with an AI assistant, creating automated action items + emails, sharing meeting transcripts and notes etc. - all done with a good level of accuracy.</p> | 6 <p>Mostly only offers core AI notetaking functionality. Can record, transcribe meetings, has a mobile app, can upload your own audio/ video files for transcript. But can't record without a meeting bot, lacks analytics, lacks more customisability for meeting notes & other advanced AI functionality. AI chat functionality is surprisingly strong and accurate.</p> |
| Ease of Use | 7 <p>Getting started on Google Meet with the Chrome extension is quick and straightforward—simply click the blue dot and select "Start Recording" to begin. For other platforms, recordings must be started manually, as the tool doesn’t automatically detect new meetings. The web app itself is very intuitive and easy to use.</p> | 7 <p>Key workflows such as recording meetings, inviting the bot to meetings is generally intuitive and straightforward. You can see action items assigned to you at a glance. There are some unmarked elements / icons over the web app which will take a bit of getting used to. Some flows, such as organising meeting notes, aren't as user-friendly as they can be.</p> |
| Look and feel | 7 <p>The design is clean, modern, intuitive, and without unnecessary features. Meeting views are well-organised: the page is split in half, with the video player and notes on one side, and the transcript, insights, and AI chat on the other.</p> | 6 <p>Modern, clean and visually acceptable. Functional design, nothing spectacular. Page loads are acceptable (2-3 seconds).</p> |
| Customisability | 6 <p>Includes a range of predefined meeting note templates, such as sales notes, key takeaways, and screening interviews. Alternatively, you can create custom templates with your own sections. Trackers can be set up to automatically group meetings containing specific keywords.</p> | 4 <p>You can freely edit transcripts and most of the meeting notes. Annoyingly, you're unable to edit meeting summary - there's only an option to regenerate it. You're also unable to customise sections of meeting notes or bring your custom templates.</p> |
| Ease of Setup | 7 <p>Self-serve, no sales calls. Few note templates with guided input boxes for creation. Basic setup takes 10-15 minutes. Automations like auto-sorting are easy to set up, however, there isn't a rich library of predefined Zapier templates. Requires Chrome extension.</p> | 8 <p>Self-serve, no sales calls. No note templates. Basic setup takes 10-15 minutes. No advanced workflows supported, no Zapier templates or native builder.</p> |
| Customer Support | 5 <p>You can send messages via chat, typical response time is within 24 hours.</p> | 4 <p>Otter has an AI chatbot on their site. However, you'll have to submit a ticket to get in touch with support. When testing on the free tier, we found ourselves hanging for several days without a reply.</p> |
| Integratability | 6 <p>Some major integrations are included, such as Slack, HubSpot, and Notion.</p> | 3 <p>Otter.ai only offers a handful of integrations with the most popular 3rd party tools e.g. Slack, Google Docs, Salesforce, Pipedrive. It lacks any integrations with project management tools or applicant tracking system, It also lacks an API for custom integrations.</p> |
| Ease of Migration | 7 <p>Audio and video recordings can be shared via a link, with the option to start playback from a specific timestamp. Creating and sharing clips is simple: just highlight text in the transcript and select "Clip".</p> | 8 <p>You're able to download transcript, meeting summaries and audio in various formats. For transcripts, you can also include timestamp and speaker names.</p> |
