Functionality | 6 <p>CharlieHR offers some of the functionality most SMBs will need. It offers core HR functionality (e.g. store employee info, manage time-off), very basic performance management and survey functionality, and a native applicant tracking system for recruitment.</p><p>It lacks relatively advanced features such as payroll, benefits management, time tracking and compensation reviews.</p> | 9 <p>HiBob offers all the functionality most SMBs will need.</p><p>Besides core HR features like storing employee information and managing time off, HiBob also allows you to recruit applicants via a native ATS, run payroll for UK employees, set goals/ OKRs, run performance and compensation reviews and more.</p><p>The only functionality we find missing is the ability to manage employees' hardware and software access.</p> |
Ease of Use | 8 <p>CharlieHR is generally straightforward to navigate, and it will only take a few hours for an average SMB employee to master the key functionalities of the platform.</p><p>However, note that there are a few UX quirks. For example, you're unable to add a custom data field across all employees - you'll have to do this individually in each employee's profile.</p> | 6 <p>Due to HiBob's extensive customisability, it will take significant time for teams to set up the platform and up skill themselves. Besides that, HiBob is a straightforward platform that is generally easy to navigate and use.</p> |
Look and feel | 8 <p>CharlieHR's interface is simple and colourful, with acceptable page load times.</p> | 6 <p>HiBob has a colourful, vibrant layout that is visually acceptable with fast page loading times.</p> |
Customisability | 3 <p>We find that CharlieHR lacks some common customisability options offered by most HRIS's. For example, you're only able to ask one type of question for employee surveys, you're unable to include upward feedback for performance reviews or set them for specific employee groups only - the list goes on.</p> | 9 <p>Many aspects of HiBob is highly customisable, which is helpful for larger teams with complex workflows/ structures.</p><p>You are able to customise data fields, employee groups, set up complex approval chains and even highly customised leave policies that allow you to adjust the decimal places an individual's time-off balance should be rounded off to.</p> |
Ease of Setup | 10 <p>CharlieHR offers a self-serve free trial without needing to talk to sales. It also takes a short time to complete basic setup (<10 minutes). Users are also able to fully customize the platform within 1-2 business days.</p> | 3 <p>HiBob does not offer a free trial and requires speaking to sales before purchasing. Fully customizing and setting up the platform takes >1week and will likely need assistance from an expert.</p> |
Customer Support | 8 <p>CharlieHR offers in-app support with live human agents during UK business hours. Our testers usually get a response immediately, and have found the team to be friendly and helpful.</p> | 6 <p>HiBob allows you to contact support by creating a support ticket in-app. Users we've interview mention that support (in-app and via their customer success manager) is of decent quality.</p> |
Integratability | 5 <p>CharlieHR only offers a handful of pre-built integrations with the most relevant third party software, such as Slack, Xero and Pento for payroll. It also has an API for custom integrations.</p> | 8 <p>HiBob has 110+ pre-built integrations with most relevant products across most categories, such as ATS, payroll and accounting. However, it is yet to add integrations with newer leading providers, such as Lattice for Performance Management, and Ben and Goody for Benefits management. It does offer an API for custom integrations.</p> |
Ease of Migration | 9 <p>Export of key data is available via self-serve, and a full account export is readily available on request.</p> | 8 <p><span style="color: rgb(9, 9, 11);">HiBob allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</span></p> |