| Functionality | 8 <p>Most of the core AI notetaker functionality is present. It can record audio and video, transcribe accurately, and its AI insights are sufficient to answer most questions about the transcript and the themes or topics discussed in meetings. Another great feature is that insights generated from an automation, even across multiple meetings, are grouped together.</p><p>The main limitation is the inability to edit transcripts. Additionally, a more powerful search with better filtering options would be beneficial.</p> | 7 <p>Fellow offers most of the core AI notetaker features, including audio/video recording, customisable templates for summaries, meeting analytics, and an AI assistant. It includes an integrated calendar synced with your connected account, allowing you to view and schedule events directly. However, it has limitations, such as the inability to edit transcripts or speakers. Additionally, the app cannot record in-person meetings and only allows the bot to join impromptu meetings through a meeting link.</p> |
| Ease of Use | 7 <p>Very easy to set up, especially with its dedicated automations page, which simplifies building workflows with triggers for key topics and information you want to gather from meetings, as well as managing how to share or store them afterward.</p><p><br></p><p>One downside is that while automation insights are customisable, they appear on a separate page, and custom templates cannot be applied to summarise individual meetings in a preferred format. The only option is to ask the AI assistant to regenerate the notes and then copy and paste them into the notes section.</p> | 4 <p>Fellow's navigation can be initially confusing, with an interface that’s less intuitive than other AI notetakers. While its core functionality is easy to use and comparable to similar tools, the abundance of options can feel overwhelming at first.</p> |
| Look and feel | 8 <p>The interface is polished and simple, with well-chosen colours that subtly highlight important details while fading out less crucial ones. The AI assistant is conveniently located on the right side of the page when viewing meeting notes or recordings, making it easy to ask questions while reviewing meetings. The action items have their own dedicated page, which we found very useful. The insights page offers a condensed view, allowing for quick and easy access to multiple insights at a glance.</p> | 4 <p>The navigation feels cramped and confusing at first, with some buttons appearing in multiple places. The overall layout is untidy and slightly overwhelming compared to other AI notetakers with cleaner, more organised interfaces.</p> |
| Customisability | 7 <p>The automations page makes it easy to set up Circleback to gather specific insights from meetings, with triggers that can be customised, and send these notes to the chosen integration or group them under the same folder within Circleback. There is limited control over who automatically receives the meeting notes via email (either yourself or all participants). Custom templates are not available for meeting notes, and the transcriptions cannot be edited.</p> | 7 <p>Fellow offers highly customisable note templates, similar to Notion, with AI insights. The meeting bot's name and background are also customisable.</p> |
| Ease of Setup | 7 <p>Self-serve, no sales calls (card details required for trial). Template creation includes guided inputs via native workflow builder. Basic setup takes 10-15 minutes. Advanced workflows via native builder take 30-40 minutes.</p> | 6 <p>Self-serve, no sales calls. Over 25 editable note templates with guided input creation. Basic setup takes 10-15 minutes. Advanced workflows require Zapier but lack a rich library of Zapier templates, taking 1-2 hours.</p> |
| Customer Support | 8 <p>Has a help center with a wide range of support articles. In addition to the help center and a releases page explaining how features work, Circleback offers AI-enabled self-serve support within the product—users can ask questions (e.g., "How do I add others to my team?") and receive near-instant answers based on their internal body of knowledge. Live support is also available via email and, during business hours, through live chat with a human agent.</p> | 7 <p>Has a Help Centre with a wide range of self-help articles, along with an in-app chat for speaking to a human agent, with typical response times of a few minutes.</p> |
| Integratability | 8 <p>Integrates with a good range of popular software, including a native integration with Zapier. They also have support for webhooks in automations, allowing far more customization and the ability to use multiple webhook integrations via automations instead of just one at the account-level. This also enables team-wide integrations since automations can be shared across a whole team or organization.</p> | 7 <p>Integrates with:</p><ul><li>Native Apps: macOS, iOS, Android</li><li>Video Conferencing: Zoom, Google Meet, Microsoft Teams</li><li>Automation: Slack, Zapier, ClickUp, monday.com, Trello, Asana, Linear</li><li>Knowledge Management: Notion, Confluence</li><li>CRM: Salesforce, HubSpot</li><li>Calendar Sync: Google Calendar, Microsoft 365 Calendar</li></ul> |
| Ease of Migration | 8 <p>Users can copy the transcript and download the meeting recording. Meetings can be shared via link or email, with teams created to manage access. The dedicated automation page simplifies sharing meeting notes through integrated apps and includes an option to set a webhook endpoint for receiving meeting data from Circleback. There is also support for providing link access automatically in the emails that are sent out either automatically or manually.</p> | 6 <p>Meetings can be shared via email or link with access controls, and there are quick send options for Slack, Zapier, and exporting to Google Docs. The transcript and AI recap can be downloaded as .txt files, while the video is available for download as .mp4.</p> |
