| Functionality | 8 <p>Most of the core AI notetaker functionality is present. It can record audio and video, transcribe accurately, and its AI insights are sufficient to answer most questions about the transcript and the themes or topics discussed in meetings. Another great feature is that insights generated from an automation, even across multiple meetings, are grouped together.</p><p>The main limitation is the inability to edit transcripts. Additionally, a more powerful search with better filtering options would be beneficial.</p> | 4 <p>It has most of the core notetaker functionality but lacks key features like an in-app AI assistant. If your team doesn’t use Slack, you'll need to rely on custom templates and sections instead. Additionally, there’s no advanced filtering, so you're limited to keyword search.</p> |
| Ease of Use | 7 <p>Very easy to set up, especially with its dedicated automations page, which simplifies building workflows with triggers for key topics and information you want to gather from meetings, as well as managing how to share or store them afterward.</p><p><br></p><p>One downside is that while automation insights are customisable, they appear on a separate page, and custom templates cannot be applied to summarise individual meetings in a preferred format. The only option is to ask the AI assistant to regenerate the notes and then copy and paste them into the notes section.</p> | 4 <p>The setup is quick and straightforward. However, if you'll be using AI summaries and notes frequently, you'll need to switch between Slack and the app, as it doesn’t have an in-built AI assistant. While custom templates can be created for summaries, you'll have to either regenerate the entire summary or copy/paste sections to add new ones from the AI assistant.</p> |
| Look and feel | 8 <p>The interface is polished and simple, with well-chosen colours that subtly highlight important details while fading out less crucial ones. The AI assistant is conveniently located on the right side of the page when viewing meeting notes or recordings, making it easy to ask questions while reviewing meetings. The action items have their own dedicated page, which we found very useful. The insights page offers a condensed view, allowing for quick and easy access to multiple insights at a glance.</p> | 6 <p>The user interface is generally clean, and navigation is easy. However, the meeting view feels a bit overcrowded, not making optimal use of available space, and requires scrolling through the highlights section, which is small (though this can be adjusted with three layout options). The summary, insight, and context pages are basic and could be improved for better readability and organisation.</p> |
| Customisability | 7 <p>The automations page makes it easy to set up Circleback to gather specific insights from meetings, with triggers that can be customised, and send these notes to the chosen integration or group them under the same folder within Circleback. There is limited control over who automatically receives the meeting notes via email (either yourself or all participants). Custom templates are not available for meeting notes, and the transcriptions cannot be edited.</p> | 7 <p>MeetGeek offers excellent customisation for meeting notes, allowing you to create custom templates for summaries and set up KPIs with min-max values to capture insights during meetings. It also provides above-average control over which sections of the meeting notes are shared with participants, with options for internal, customer, or public views, as well as controls on whether the notes can be edited.</p><p><br></p><p>Additionally, there’s strong customisation of the bot, and email summaries can be tailored with your own branding and messages.</p> |
| Ease of Setup | 7 <p>Self-serve, no sales calls (card details required for trial). Template creation includes guided inputs via native workflow builder. Basic setup takes 10-15 minutes. Advanced workflows via native builder take 30-40 minutes.</p> | 7 <p>Self-serve, no sales calls. Comes with predefined KPIs and guided input boxes for note templates. Basic setup takes 10-15 minutes. Workflows require Zapier but lack a rich library of Zapier templates, taking 1-2 hours. Requires Chrome extension.</p> |
| Customer Support | 8 <p>Has a help center with a wide range of support articles. In addition to the help center and a releases page explaining how features work, Circleback offers AI-enabled self-serve support within the product—users can ask questions (e.g., "How do I add others to my team?") and receive near-instant answers based on their internal body of knowledge. Live support is also available via email and, during business hours, through live chat with a human agent.</p> | 6 <p>Has a help centre and an AI-powered chatbot that answers questions about the platform, with an option to speak to a human agent during their business hours.</p> |
| Integratability | 8 <p>Integrates with a good range of popular software, including a native integration with Zapier. They also have support for webhooks in automations, allowing far more customization and the ability to use multiple webhook integrations via automations instead of just one at the account-level. This also enables team-wide integrations since automations can be shared across a whole team or organization.</p> | 7 <p>Integrates with most major software and features an in-built workflow creator, allowing you to automatically share meetings and highlights with an optional "name contains ____" filter to send them to your selected integration.</p> |
| Ease of Migration | 8 <p>Users can copy the transcript and download the meeting recording. Meetings can be shared via link or email, with teams created to manage access. The dedicated automation page simplifies sharing meeting notes through integrated apps and includes an option to set a webhook endpoint for receiving meeting data from Circleback. There is also support for providing link access automatically in the emails that are sent out either automatically or manually.</p> | 6 <p>Meetings can be shared via email or link, with access controls on the link. Clips and highlights can also be created and shared.</p><p><br></p><p>Captions can be downloaded in .srt format, the transcript in .docx or .xlsx, and the video in .mp4 format.</p> |
