| Functionality | 8 <p>Most of the core AI notetaker functionality is present. It can record audio and video, transcribe accurately, and its AI insights are sufficient to answer most questions about the transcript and the themes or topics discussed in meetings. Another great feature is that insights generated from an automation, even across multiple meetings, are grouped together.</p><p>The main limitation is the inability to edit transcripts. Additionally, a more powerful search with better filtering options would be beneficial.</p> | 9 <p>Spiky offers core AI notetaker features like audio/video recording, custom note templates, and a good AI assistant. Its standout feature is advanced performance and engagement metrics, providing deeper insights than any other AI notetaker we tested. It also delivers personalized coaching across various meeting types, including sales playbooks (e.g., BANT), tracking deal progress in real time by monitoring completed and missed topics for a clear view of team performance.</p> |
| Ease of Use | 7 <p>Very easy to set up, especially with its dedicated automations page, which simplifies building workflows with triggers for key topics and information you want to gather from meetings, as well as managing how to share or store them afterward.</p><p><br></p><p>One downside is that while automation insights are customisable, they appear on a separate page, and custom templates cannot be applied to summarise individual meetings in a preferred format. The only option is to ask the AI assistant to regenerate the notes and then copy and paste them into the notes section.</p> | 6 <p>We’ve deducted points for Spiky’s ease of use due to its confusing navigation and overwhelming performance metrics, which can be challenging for new users. Otherwise, the rest of the product is on par with most AI notetakers in terms of usability.</p> |
| Look and feel | 8 <p>The interface is polished and simple, with well-chosen colours that subtly highlight important details while fading out less crucial ones. The AI assistant is conveniently located on the right side of the page when viewing meeting notes or recordings, making it easy to ask questions while reviewing meetings. The action items have their own dedicated page, which we found very useful. The insights page offers a condensed view, allowing for quick and easy access to multiple insights at a glance.</p> | 5 <p>The navigation takes time to get used to, as other AI notetakers with similar features have organized these options more effectively. While the performance metrics are powerful, the abundance of similar-looking data can be confusing for new users.</p> |
| Customisability | 7 <p>The automations page makes it easy to set up Circleback to gather specific insights from meetings, with triggers that can be customised, and send these notes to the chosen integration or group them under the same folder within Circleback. There is limited control over who automatically receives the meeting notes via email (either yourself or all participants). Custom templates are not available for meeting notes, and the transcriptions cannot be edited.</p> | 9 <p>Spiky offers extensive customization, including custom templates, keyword trackers, meeting bot personalization, and editable transcripts. Spiky Agents enable fully customizable output generation, from emails to deal reviews, and can learn from example formatting. Users can leave comments on meetings, create highlights, and customize meeting templates. Custom words can be added for better transcript recognition, though this currently requires reaching out to their support.</p> |
| Ease of Setup | 7 <p>Self-serve, no sales calls (card details required for trial). Template creation includes guided inputs via native workflow builder. Basic setup takes 10-15 minutes. Advanced workflows via native builder take 30-40 minutes.</p> | 6 <p>Self-serve with no sales calls. Provides non-editable note templates. Basic setup takes 10–15 minutes. Zapier and other organization-level integrations require contacting support and scheduling a call, though a UI for direct integration within Spiky is in development.</p> |
| Customer Support | 8 <p>Has a help center with a wide range of support articles. In addition to the help center and a releases page explaining how features work, Circleback offers AI-enabled self-serve support within the product—users can ask questions (e.g., "How do I add others to my team?") and receive near-instant answers based on their internal body of knowledge. Live support is also available via email and, during business hours, through live chat with a human agent.</p> | 7 <p>Free-tier users have 5-day email support, with responses typically within a few hours on business days. Paid tiers offer 5-day or 7-day chat support (depending on the tier) with human agents, who usually respond within an hour. There is a help center which includes over 100 self-help articles.</p> |
| Integratability | 8 <p>Integrates with a good range of popular software, including a native integration with Zapier. They also have support for webhooks in automations, allowing far more customization and the ability to use multiple webhook integrations via automations instead of just one at the account-level. This also enables team-wide integrations since automations can be shared across a whole team or organization.</p> | 7 <p>Offers direct integration with Zapier and common CRMs like Salesforce, HubSpot, Pipedrive, and Zoho. Organization-level integrations with Five9 and Aircall require contacting support and scheduling a call, though a UI for direct integration within Spiky is in development. Meeting analysis results can also be posted to Slack channels via Webhooks.</p> |
| Ease of Migration | 8 <p>Users can copy the transcript and download the meeting recording. Meetings can be shared via link or email, with teams created to manage access. The dedicated automation page simplifies sharing meeting notes through integrated apps and includes an option to set a webhook endpoint for receiving meeting data from Circleback. There is also support for providing link access automatically in the emails that are sent out either automatically or manually.</p> | 10 <p>Spiky offers robust export options for meetings, including links with simple or detailed views and access controls (public or protected). A quick share button allows notes to be sent to a connected CRM, with an access list to manage visibility. Recordings can be downloaded, and transcripts are available in PDF or DOCX format.</p><p>Teams can be created, and meetings can be shared or revoked via the share button within reports or the main meeting list. Reports can be shared with teams or individuals, and multiple managers can be added to teams. Multi-level hierarchies enable seamless sharing within the organization.</p><p>An API is available to export report data to any endpoint.</p> |
