| Functionality | 9 <p>ClickUp offers a very broad range of functionalities to handle pretty much everything most companies need.. These include workflow views, portfolio management and company goal setting —all in one platform.</p><p>ClickUp also include those functionalities required only by very large companies. Most notable amongst these are: AI feature which help to create documents and fill out templates, an exceptionally large range of templates to choose from when creating documents, multiple layers of subtasks and real-time collaborative workspaces like whiteboards.</p> | 7 <p>Monday.com offers almost all the functionality most companies need to manage tasks and projects effectively. It has rich functionality natively such as robust automation, customizable forms, time-tracking, analytics, and even invoice creation. This allows teams to streamline their workflows and enhance productivity without relying heavily on external integrations.</p><p>However, it's missing the advanced customizability and automation that larger teams require to manage complex task and project relationships e.g. creating multiple layers of subtasks, meaningful project portfolio management functionality and sophisticated workflows with branches.</p> |
| Ease of Use | 5 <p>ClickUp is a powerful tool, and its high level of customizability can sometimes feel a bit much—especially for tasks that should be quick and straightforward. On average, we’d estimate it takes a startup employee 1-2 days (plus a little guidance) to get comfortable with all the key features.</p><p>To its credit, ClickUp minimizes the number of clicks needed to access most features. But there’s still room for improvement. Some processes—like creating an invoice—aren’t as intuitive as they could be, which can slow things down unnecessarily.</p> | 7 <p>Monday.com offers a generally user-friendly experience, with an abundance of templates and smooth onboarding that lowers the barrier of entry for non-technical, new users.</p><p>However, when delving into more advanced features, the platform's ease of use starts to wane. There's foreign terminology such as adding a "Problem Framing" quickies block to your docs, or enabling "battery view" for your board. The interface can also become cluttered as you use projects scale and more features are utilised.</p><p>For the average SMB employee, it might take 1-2 days with minimal guidance to become comfortable with the platform.</p> |
| Look and feel | 6 <p>ClickUp has a well structured UI architecture and is visually acceptable.</p><p>Loading times are fast at roughly 1 second per page.</p> | 7 <p>Monday.com emphasizes visual management with bright, engaging colours and customisable icons. While this visual approach makes it easy to understand project statuses at a glance, it could also quickly get cluttered and busy, Page loads are quick (1-2 seconds).</p> |
| Customisability | 9 <p>ClickUp is impressively—sometimes overwhelmingly—customizable.</p><p>You’ve got 15 task views to choose from (like board, list, map, and more), the ability to create custom tasks, and access to hundreds of templates tailored to specific teams and tasks. When it comes to workflow automation, ClickUp takes it up a notch. With branching and conditional logic, you can automate almost anything, from internal actions to exporting key data to tools like GitHub, HubSpot, and beyond.</p> | 8 <p>As an all-in-one tool, Monday.com offers a high level of customizability suitable for most teams, allowing you to tailor boards with custom columns, statuses, and automation without needing to code. Individual cards can be anything from tasks, projects to deals, employees and client. However, it doesn't match the advanced customization capabilities of tools like JIRA —such as creating multiple layers of subtasks or defining complex task relationships—which may limit larger teams managing complex projects.</p> |
| Ease of Setup | 7 <p>ClickUp makes it easy to dive right in with a self-serve free trial and the option to buy without ever talking to sales—no awkward calls, just action. You can get started and set up a few tasks and subtasks in just 20-30 minutes, thanks to its extensive library of templates. That said, a full setup might take a few days, especially if you’re customizing it to suit your team’s unique needs.</p> | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates. Full setup should take less than a day.</p> |
| Customer Support | 8 <p>ClickUp offers in-app live chat with both an AI assistant and, if needed, a human agent to help sort out any issues. Response times are quick—usually under an hour.</p><p>On top of that, ClickUp has an impressive collection of self-serve resources that cover just about every functionality and how to use them. They also host webinars and have a solid selection of YouTube videos to help you learn best practices and make the most of the platform.</p> | 7 <p>Monday.com offers personalised live chat within the platform. When contacted, it was extremely quick to connect with an agent who was decently helpful - although there still seems to be a tendency to send us Help Centre articles. Self-help resources on their Help Centre are high-quality and extensive.</p> |
| Integratability | 9 <p>ClickUp offers three levels of integrations to keep your workflows connected and seamless.</p><p>First, there are native integrations, including essentials like Slack, email, SSO, and GitHub.</p><p>Second, automatic imports make it easy to bring in data from tools like Monday.com and Jira.</p><p>Finally, there’s a range of other integrations, covering everything from Grammarly and Salesforce to Evernote.</p><p>A nice feature worth knowing about here is connected search in Slack, OneDrive, and SharePoint. Search through all of them simultaneously!</p> | 9 <p>Monday.com has a vibrant app marketplace with hundreds of plugins and integrations with the most relevant third party apps (e.g. CRM, marketing, developer tools etc). Its standout feature is its pre-built automation templates with most of these apps, which can be added with one-click. It also has an API for custom integrations.</p> |
| Ease of Migration | 8 <p>ClickUp makes it easy to export your data with self-serve options for Excel or CSV files. From a list or table view, you can export task data and customize details like whether to include subtasks, choose your preferred date format, and even show “time in status” (how long a task has spent in progress).</p><p>You can also export dashboard cards—those handy visuals that report on your team’s metrics and data. These can be exported in multiple formats, including PDF, PNG, JPEG, SVG, and CSV, giving you flexibility depending on how you want to use them.</p> | 8 <p>While you can self-serve export data to formats like Excel, not all information—such as activity logs or certain file attachments—transfers seamlessly. Like other PM tools, custom fields and complex workflows might require manual rebuilding in the new platform, and these limitations can complicate migration efforts for teams with intricate setups. </p> |
