| Functionality | 9 <p>ClickUp offers a very broad range of functionalities to handle pretty much everything most companies need.. These include workflow views, portfolio management and company goal setting —all in one platform.</p><p>ClickUp also include those functionalities required only by very large companies. Most notable amongst these are: AI feature which help to create documents and fill out templates, an exceptionally large range of templates to choose from when creating documents, multiple layers of subtasks and real-time collaborative workspaces like whiteboards.</p> | 6 <p>ProjectManager has most of the functionality that any team will need. More importantly, these features are done well. Reporting, automations and task management are all strong and easy to use. However, none of ProjectManager's features are exceptional - they do the basics and they do them well - that's it. For example, automations are only offer 12 action and 7 trigger functions and no integrations with email, slack etc.</p> |
| Ease of Use | 5 <p>ClickUp is a powerful tool, and its high level of customizability can sometimes feel a bit much—especially for tasks that should be quick and straightforward. On average, we’d estimate it takes a startup employee 1-2 days (plus a little guidance) to get comfortable with all the key features.</p><p>To its credit, ClickUp minimizes the number of clicks needed to access most features. But there’s still room for improvement. Some processes—like creating an invoice—aren’t as intuitive as they could be, which can slow things down unnecessarily.</p> | 8 <p>The learning curve here is not steep at all - the product is usable right from the word go. We estimate that a start-up employee would require about 1 hour and some guidance to be comfortable using all key functionalities.</p><p><br></p><p>Most key functionalities are very intuitively located. However some are hidden. For example, automations are not well-labelled on the UI.</p> |
| Look and feel | 6 <p>ClickUp has a well structured UI architecture and is visually acceptable.</p><p>Loading times are fast at roughly 1 second per page.</p> | 6 <p>ProjectManager has some colour customisation available. That being said, it could do with a touch more finesse in places. It is by no means an unattractive piece of software but it's nothing special.</p><p><br></p><p>Loading times are fast at ~ 1 second per page.</p> |
| Customisability | 9 <p>ClickUp is impressively—sometimes overwhelmingly—customizable.</p><p>You’ve got 15 task views to choose from (like board, list, map, and more), the ability to create custom tasks, and access to hundreds of templates tailored to specific teams and tasks. When it comes to workflow automation, ClickUp takes it up a notch. With branching and conditional logic, you can automate almost anything, from internal actions to exporting key data to tools like GitHub, HubSpot, and beyond.</p> | 5 <p>ProjectManager could do better here, but still has some good customisation. You cannot create a custom report in ProjectManager - there are only self-serve reports available. However, the level of filtering available when choosing which projects, tasks, tags etc. should be measured when creating these self-serve reports is extensive. Automations, on the other hand, could do more customisation wise. They offer basic automations - but no email templates or integrations with 3rd parties, e.g. sending a message in Slack.</p> |
| Ease of Setup | 7 <p>ClickUp makes it easy to dive right in with a self-serve free trial and the option to buy without ever talking to sales—no awkward calls, just action. You can get started and set up a few tasks and subtasks in just 20-30 minutes, thanks to its extensive library of templates. That said, a full setup might take a few days, especially if you’re customizing it to suit your team’s unique needs.</p> | 7 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> |
| Customer Support | 8 <p>ClickUp offers in-app live chat with both an AI assistant and, if needed, a human agent to help sort out any issues. Response times are quick—usually under an hour.</p><p>On top of that, ClickUp has an impressive collection of self-serve resources that cover just about every functionality and how to use them. They also host webinars and have a solid selection of YouTube videos to help you learn best practices and make the most of the platform.</p> | 7 <p>Personalised support is not available via in-app chat but is available on email and and over the phone. Responses are fast and helpful.</p><p><br></p><p>Self-serve materials are of great depth and quality. In particular, their onboarding materials essentially tell you all you need to know to use the ley functionality and leaves you feeling in control of the product.</p> |
| Integratability | 9 <p>ClickUp offers three levels of integrations to keep your workflows connected and seamless.</p><p>First, there are native integrations, including essentials like Slack, email, SSO, and GitHub.</p><p>Second, automatic imports make it easy to bring in data from tools like Monday.com and Jira.</p><p>Finally, there’s a range of other integrations, covering everything from Grammarly and Salesforce to Evernote.</p><p>A nice feature worth knowing about here is connected search in Slack, OneDrive, and SharePoint. Search through all of them simultaneously!</p> | 5 <p>ProjectManager integrates with some tools natively but relies heavily of Zapier for most integrations. For example, Salesforce, Jira, onedrive, dropbox are all available only through Zapier.</p><p><br></p><p>However, ProjectManager offers an API to build custom integrations where necessary. </p> |
| Ease of Migration | 8 <p>ClickUp makes it easy to export your data with self-serve options for Excel or CSV files. From a list or table view, you can export task data and customize details like whether to include subtasks, choose your preferred date format, and even show “time in status” (how long a task has spent in progress).</p><p>You can also export dashboard cards—those handy visuals that report on your team’s metrics and data. These can be exported in multiple formats, including PDF, PNG, JPEG, SVG, and CSV, giving you flexibility depending on how you want to use them.</p> | 8 <p>Exports of all key data, reports and dashboards are available to PDF and/or excel.</p> |
