| Functionality | 9 <p>ClickUp offers a very broad range of functionalities to handle pretty much everything most companies need.. These include workflow views, portfolio management and company goal setting —all in one platform.</p><p>ClickUp also include those functionalities required only by very large companies. Most notable amongst these are: AI feature which help to create documents and fill out templates, an exceptionally large range of templates to choose from when creating documents, multiple layers of subtasks and real-time collaborative workspaces like whiteboards.</p> | 8 <p><span style="color: rgb(0, 0, 0);">Wrike has most of the sought after features and is deeply customisable, offering customisable templates, automated workflows and types. It also supports OKR/goal setting and has additional features which act as a cherry on top like AI work creation and effort management.</span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">However, it lacks a few things which may be useful for real time collaboration like a realtime chat between team members or any sort of messaging service. Also, although it allows files to be added to tasks, it doesn't offer a shared space for docs and files or any way to create a company wide wiki which is important for larger companies.</span></p> |
| Ease of Use | 5 <p>ClickUp is a powerful tool, and its high level of customizability can sometimes feel a bit much—especially for tasks that should be quick and straightforward. On average, we’d estimate it takes a startup employee 1-2 days (plus a little guidance) to get comfortable with all the key features.</p><p>To its credit, ClickUp minimizes the number of clicks needed to access most features. But there’s still room for improvement. Some processes—like creating an invoice—aren’t as intuitive as they could be, which can slow things down unnecessarily.</p> | 5 <p>Overall, Wrike has a generally well planned UI which makes it <span style="color: rgb(0, 0, 0);">intuitive to use overall. </span></p><p><span style="color: rgb(0, 0, 0);">It falls short on a few aspects though, some of the language used to relate tasks is quite complex and it's difficult to build a complex workflow in the beginning. We estimate that an average startup employee would take around 1-2 days to get their hands on this tool and be able to leverage its functionality efficiently.</span></p> |
| Look and feel | 6 <p>ClickUp has a well structured UI architecture and is visually acceptable.</p><p>Loading times are fast at roughly 1 second per page.</p> | 7 <p>The software is visually appealing generally and has a simplistic UI which makes it easier to understand what's happening on a page. The load times for any page are quite fast and has an overall attractive look and feel, except the gantt chart which looks slightly blocky/shaky.</p> |
| Customisability | 9 <p>ClickUp is impressively—sometimes overwhelmingly—customizable.</p><p>You’ve got 15 task views to choose from (like board, list, map, and more), the ability to create custom tasks, and access to hundreds of templates tailored to specific teams and tasks. When it comes to workflow automation, ClickUp takes it up a notch. With branching and conditional logic, you can automate almost anything, from internal actions to exporting key data to tools like GitHub, HubSpot, and beyond.</p> | 8 <p>Can customise quite a bit of the product, including custom fields, workflows, automation, reports, templates and types. However it's not open source which means that it may not offer the same amount of customisability as a tool which you can actually go ahead and tweak.</p> |
| Ease of Setup | 7 <p>ClickUp makes it easy to dive right in with a self-serve free trial and the option to buy without ever talking to sales—no awkward calls, just action. You can get started and set up a few tasks and subtasks in just 20-30 minutes, thanks to its extensive library of templates. That said, a full setup might take a few days, especially if you’re customizing it to suit your team’s unique needs.</p> | 6 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a good sample project space, but it lacks a rich library of templates. Full setup should take a day or two at most.</p> |
| Customer Support | 8 <p>ClickUp offers in-app live chat with both an AI assistant and, if needed, a human agent to help sort out any issues. Response times are quick—usually under an hour.</p><p>On top of that, ClickUp has an impressive collection of self-serve resources that cover just about every functionality and how to use them. They also host webinars and have a solid selection of YouTube videos to help you learn best practices and make the most of the platform.</p> | 5 <p>Has tried to build a chat service but you can't actually ask many questions on it, since you normally just get template responses that a bot provides. It does however have an extensive set of FAQs and a project management guide which should help users get started.</p> |
| Integratability | 9 <p>ClickUp offers three levels of integrations to keep your workflows connected and seamless.</p><p>First, there are native integrations, including essentials like Slack, email, SSO, and GitHub.</p><p>Second, automatic imports make it easy to bring in data from tools like Monday.com and Jira.</p><p>Finally, there’s a range of other integrations, covering everything from Grammarly and Salesforce to Evernote.</p><p>A nice feature worth knowing about here is connected search in Slack, OneDrive, and SharePoint. Search through all of them simultaneously!</p> | 5 <p>Supports a few integrations like Google, Outlook, Slack, JIRA and a host of other mobile applications. However, it doesn't support a few key integrations natively like Github, Zapier, Freshdesk and Zendesk which other tools do.</p> |
| Ease of Migration | 8 <p>ClickUp makes it easy to export your data with self-serve options for Excel or CSV files. From a list or table view, you can export task data and customize details like whether to include subtasks, choose your preferred date format, and even show “time in status” (how long a task has spent in progress).</p><p>You can also export dashboard cards—those handy visuals that report on your team’s metrics and data. These can be exported in multiple formats, including PDF, PNG, JPEG, SVG, and CSV, giving you flexibility depending on how you want to use them.</p> | 5 <p>Has robust options to make self-serve exports of data in excel, csv or pdf and also gives API access. However it doesn't have the same number of pre-built native integrations which other tools may offer</p> |
