| Functionality | 4 <p>DocHub is a basic eSignature tool with limited features. It lacks web forms, payment collection, formula, custom, and conditional fields. It doesn’t auto-suggest or place fields, support signer delegation, or offer e-witnessing. There's no reporting dashboard, but the "Sent" page provides an overview of document statuses.</p> | 8 <p>PandaDoc provides a complete eSignature solution with web forms, payment collection, and a drag-and-drop builder for customizable fields with validation. Users can control signing order, delegate signers, enable e-witnessing, and in-person signing. It includes rooms with pre-set content for collaboration and tracking insights. A workflow automation builder lets users configure automations with integrations, supported by pre-made templates. The reports dashboard tracks completion rates, and security features like password protection and ID verification.That said, it lacks certain advance functionality such as a dedicated eWitness workflow.</p> |
| Ease of Use | 8 <p>For basic eSignature sharing and collection, DocHub offers a basic feature set, with its simplicity contributing to ease of use. It’s okay for core eSignature needs but lacks reporting, conditional / controlled input, and e-witness or signer delegation, which may limit certain agreements. Despite these gaps, it remains quite user-friendly.</p> | 8 <p>The platform is easy to use, though advanced document preparation takes some learning. The clean, modern design and field auto-placement speed up document creation. The drag-and-drop builder keeps everything—custom fields, payments, integrations, data merge, and content blocks—in one place, making it easy to manage. Bulk sending, auto-reminders, and auto-fill from integrations streamline workflows. A file upload field removes the need for separate document requests, and PandaDoc allows payment collection when sharing documents. You can also edit and resend without voiding, making corrections quick and simple.</p> |
| Look and feel | 5 <p>DocHub has a clean but overly simple interface that could show more details on the dashboard and documents pages for quicker access to key information. The drag-and-drop builder feels slightly outdated, requiring users to open field options manually instead of using a persistent sidebar, making it less efficient.</p> | 10 <p>Although feature-rich, PandaDoc has a delightful interface with a well-balanced theme and color usage. Advanced controls are neatly hidden, ensuring smooth navigation.</p><p><br></p><p>In our opinion, it has the best drag-and-drop builder, keeping fields, payments, integrations, data merge, and content blocks all in one place, making management of all of them easy. When creating a document, you can set a theme and apply it throughout. It has a beautiful workflow overview too, making the platform both powerful and user-friendly.</p> |
| Customisability | 4 <p>DocHub handles basic e-signatures but lacks key advanced customizability like e-witnessing and signer delegation, limiting signing flows. It also doesn’t support custom fields, formula fields, or conditional fields, reducing document customization. User permissions can't be customized either.</p> | 10 <p>PandaDoc is highly flexible, offering control over branding, field properties, signing order, and team permissions. Users can customize themes when creating documents. It supports formula fields, custom fields, and conditional logic to show or hide objects based on inputs. Signing flows include in-person signing, e-witnessing, and signer delegation. Granular role-based permissions allow precise control over user access and actions. Custom reports provide deeper insights. Best-in-class for custom roles and user permissions, making it easy to manage security and workflows at a detailed level.</p> |
| Ease of Setup | 9 <p>DocHub offers a free trial with self-serve purchasing for all tiers except enterprise. Onboarding is quick, allowing users to create eSignature documents in 5–10 minutes. Custom branding and integrations are easy to set up (since they are very limited), while configuring reusable templates might take an hour or two.</p> | 5 <p>PandaDoc offers a free trial, but higher-tier plans require a demo request, and enterprise plans require speaking with sales. The onboarding process is simple, allowing users to create eSignature documents within 5–10 minutes. It integrates directly with many platforms, though Google Drive and Dropbox require Zapier. Custom permission profiles and branding are easy to configure. Despite its many features, the help docs are well-organized and detailed. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take 1–2 weeks.</p> |
| Customer Support | 5 <p>DocHub support allows users to submit requests via email (with replies typically within a few days) and offers a toll-free US support number. They have a well-organized Help Center, but users should search within it directly rather than using a search engine, as many SEO-driven pages inaccurately list features they don't offer.</p> | 9 <p>Support is available 24/7, 365 days a year via live chat or by submitting a request. Users can access personalized Q&A through in-app chat, where friendly human agents provide helpful responses within minutes. The platform also offers self-serve support with high-depth, high-quality resources.</p> |
| Integratability | 1 <p>Integrations are severely limited, with only Google Drive and Dropbox supported. It doesn’t integrate with platforms like Salesforce or Slack, and there’s no Zapier or API access, making custom integrations nearly impossible.</p> | 9 <p>PandaDoc natively integrates with popular platforms like Salesforce, HubSpot, Pipedrive, Stripe, PayPal, and Slack. Google Drive and Dropbox require Zapier, which also enables access to thousands of additional integrations. Microsoft 365 integration is limited, covering basic functions. An API is available for custom integrations and automation.</p> |
| Ease of Migration | 2 <p>DocHub offers minimal data export options, partly due to no Zapier or API access. Finished documents and audit trails can be exported as PDFs, and another major drawback is the lack of downloadable reports for tracking insights across multiple documents.</p> | 8 <p>PandaDoc offers multiple ways to export completed document data. Finished documents can be exported as PDFs, audit trails are available in CSV format. A wide range of reports can be downloaded as CSV. Native CRM integrations allow seamless data syncing, and additional data can be exported through the API for further customization and automation.</p> |
