| Functionality | 4 <p>DocHub is a basic eSignature tool with limited features. It lacks web forms, payment collection, formula, custom, and conditional fields. It doesn’t auto-suggest or place fields, support signer delegation, or offer e-witnessing. There's no reporting dashboard, but the "Sent" page provides an overview of document statuses.</p> | 9 <p>Zoho Sign provides a complete eSignature solution, supporting web forms and payment collection while signing. The drag-and-drop builder allows customization with validation and custom fields. Users can control signing order, delegation, e-witnessing, and in-person signing, with team permission management. However, reporting is limited, as Zoho Sign’s reports don’t track key insights like completion time or completion rate. Instead, it only categorizes documents by status (in progress, recalled, expired, completed, document type, etc.). Security features include password protection and ID verification.</p> |
| Ease of Use | 8 <p>For basic eSignature sharing and collection, DocHub offers a basic feature set, with its simplicity contributing to ease of use. It’s okay for core eSignature needs but lacks reporting, conditional / controlled input, and e-witness or signer delegation, which may limit certain agreements. Despite these gaps, it remains quite user-friendly.</p> | 7 <p>The platform is easy to use, though advanced document preparation takes some learning. The clean, modern design and field auto-placement make document creation faster. The builder supports custom fields, so you can reuse validation across documents. Bulk sending, auto-reminders, and auto-fill from integrations help speed up workflows. A file upload field eliminates the need for separate document requests, and Zoho Sign allows payment collection through Zoho Checkout. Users can also edit and resend documents without voiding them, making corrections quick and simple.</p> |
| Look and feel | 5 <p>DocHub has a clean but overly simple interface that could show more details on the dashboard and documents pages for quicker access to key information. The drag-and-drop builder feels slightly outdated, requiring users to open field options manually instead of using a persistent sidebar, making it less efficient.</p> | 7 <p>Although Zoho Sign has a solid set of features, the interface feels functional but not the most refined. Navigation is straightforward, but some advanced controls could be better organized. The UI is modern but lacks polish in certain areas.</p><p>The drag-and-drop builder is easy to use but not as advanced as some competitors. The reports section categorizes documents by status (in progress, recalled, expired, completed etc.), but it lacks deeper insights like completion time or completion rate, making tracking less intuitive for high-volume users.</p> |
| Customisability | 4 <p>DocHub handles basic e-signatures but lacks key advanced customizability like e-witnessing and signer delegation, limiting signing flows. It also doesn’t support custom fields, formula fields, or conditional fields, reducing document customization. User permissions can't be customized either.</p> | 8 <p>Zoho Sign offers flexibility with branding, field properties, signing order, and team permissions. It supports formula fields, custom fields, and conditional logic to show or hide objects based on inputs. In-person signing, e-witnessing, and signer delegation cover all signing flows. However, it lacks custom reports, a major limitation for businesses needing detailed insights. However, you can’t generate tailored reports or track key metrics beyond basic status views.</p> |
| Ease of Setup | 9 <p>DocHub offers a free trial with self-serve purchasing for all tiers except enterprise. Onboarding is quick, allowing users to create eSignature documents in 5–10 minutes. Custom branding and integrations are easy to set up (since they are very limited), while configuring reusable templates might take an hour or two.</p> | 6 <p>Zoho Sign offers a free trial, with self-serve purchasing for all tiers except custom plans. The onboarding process is simple, allowing users to create eSignature documents within 5–10 minutes. Integrations like Salesforce, Google Drive, Dropbox, Stripe, PayPal, and Slack can be set up through Zoho Flow, reducing manual effort. Custom permission profiles and branding are easy to configure. Despite its many features, the help docs are well-organized and detailed. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take 1–2 weeks.</p> |
| Customer Support | 5 <p>DocHub support allows users to submit requests via email (with replies typically within a few days) and offers a toll-free US support number. They have a well-organized Help Center, but users should search within it directly rather than using a search engine, as many SEO-driven pages inaccurately list features they don't offer.</p> | 6 <p>Zoho Sign provides comprehensive customer support through email and 24/5 phone support for paid subscribers across multiple regions including the USA, India, and Australia. Their Help Center offers extensive resources including guides, documentation, FAQs, forums, and blogs. They also provide paid one-on-one training sessions for personalized assistance.</p> |
| Integratability | 1 <p>Integrations are severely limited, with only Google Drive and Dropbox supported. It doesn’t integrate with platforms like Salesforce or Slack, and there’s no Zapier or API access, making custom integrations nearly impossible.</p> | 7 <p>Zoho Sign integrates with major platforms through various methods. 1st-party integrations via Zoho Flow include Salesforce, HubSpot, Pipedrive, Dropbox, Stripe, PayPal, and Slack. 3rd-party integrations are available for Google Drive (via Google Workspace Marketplace). Zoho Sign also offers Zapier integration for connecting to thousands of additional apps, and provides an API for custom integrations and automation.</p> |
| Ease of Migration | 2 <p>DocHub offers minimal data export options, partly due to no Zapier or API access. Finished documents and audit trails can be exported as PDFs, and another major drawback is the lack of downloadable reports for tracking insights across multiple documents.</p> | 7 <p>Zoho Sign offers multiple ways to export completed document data. Finished documents can be exported as PDFs, audit trails are available in CSV format. A wide range of reports can be downloaded as CSV or PDF. Some native CRM integrations allow easy data syncing, and additional data can be exported through the API for further customization and automation.</p> |
