| Functionality | 10 <p>Docusign provides a complete eSignature solution, supporting web forms and payment collection while signing. The drag-and-drop builder allows extensive customization, enabling various input fields with validation and custom properties. Users can control signing order, enable signer delegation, e-witnessing, and in-person signing, and manage team access with custom permissions. The reports dashboard tracks completion rates for high document volumes. Security features include password protection and ID verification.</p> | 4 <p>DocHub is a basic eSignature tool with limited features. It lacks web forms, payment collection, formula, custom, and conditional fields. It doesn’t auto-suggest or place fields, support signer delegation, or offer e-witnessing. There's no reporting dashboard, but the "Sent" page provides an overview of document statuses.</p> |
| Ease of Use | 7 <p>The platform is easy to use, though advanced document preparation takes some learning. The clean, modern design and field auto-placement make document creation faster. The builder supports custom fields, so you can reuse validation across documents. Bulk sending, auto-reminders, and auto-fill from integrations help speed up workflows. A file upload field means you don’t have to request documents separately, and Docusign lets you collect payments when you share documents. You can also edit and resend documents without voiding them, making corrections quick and simple.</p> | 8 <p>For basic eSignature sharing and collection, DocHub offers a basic feature set, with its simplicity contributing to ease of use. It’s okay for core eSignature needs but lacks reporting, conditional / controlled input, and e-witness or signer delegation, which may limit certain agreements. Despite these gaps, it remains quite user-friendly.</p> |
| Look and feel | 8 <p>Although it has one of the highest number of features in the category, Docusign does a fantastic job of keeping the interface clean and intuitive. Advanced controls are nicely hidden away, making navigation smooth. The UI is modern, and key features are exactly where you’d expect.</p><p>The drag-and-drop builder is easy to use. The homepage clearly displays pending, waiting, expiring, and completed documents in a large font. The reports section provides deeper, but still easy to understand, insights on statuses and activity. For companies handling high volumes of signatures, document management is straightforward and efficient.</p> | 5 <p>DocHub has a clean but overly simple interface that could show more details on the dashboard and documents pages for quicker access to key information. The drag-and-drop builder feels slightly outdated, requiring users to open field options manually instead of using a persistent sidebar, making it less efficient.</p> |
| Customisability | 9 <p>Docusign is highly flexible, offering control over branding, field properties, signing order, and team member permissions. You can use formula fields, custom fields, and conditional logic to show or hide objects based on inputs. The platform supports in-person signing, e-witnessing, and signer delegation, covering all signing flows. You can configure custom permissions for team member roles, ensuring the right access levels. You can also create custom reports for better insights.</p> | 4 <p>DocHub handles basic e-signatures but lacks key advanced customizability like e-witnessing and signer delegation, limiting signing flows. It also doesn’t support custom fields, formula fields, or conditional fields, reducing document customization. User permissions can't be customized either.</p> |
| Ease of Setup | 6 <p>Docusign offers a free trial and self-serve purchasing for all tiers except the Enterprise option. The onboarding process is simple, allowing users to create eSignature documents within 5-10 minutes. It integrates directly with many platforms, reducing the need for Zapier. Custom permission profiles and branding are easy to configure. Despite its many features, the help docs are well-organized and detailed. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take 1-2 weeks.</p> | 9 <p>DocHub offers a free trial with self-serve purchasing for all tiers except enterprise. Onboarding is quick, allowing users to create eSignature documents in 5–10 minutes. Custom branding and integrations are easy to set up (since they are very limited), while configuring reusable templates might take an hour or two.</p> |
| Customer Support | 10 <p>Docusign offers four support plans with different response times on average. Standard Support (included with subscriptions) has a <24-hour response time. Plus Support improves this to <6 hours and adds phone and technical support. Premier Support offers a <4-hour response time, emergency support within 1 hour, and API integration help. Enterprise Premier Support provides the fastest response, with <2 hours for regular issues and <30 minutes for critical emergencies. All plans include system monitoring, online case management, and access to the Docusign Support Center.</p> | 5 <p>DocHub support allows users to submit requests via email (with replies typically within a few days) and offers a toll-free US support number. They have a well-organized Help Center, but users should search within it directly rather than using a search engine, as many SEO-driven pages inaccurately list features they don't offer.</p> |
| Integratability | 10 <p>Docusign natively integrates with major platforms like Salesforce, HubSpot, Pipedrive, Google Drive, Dropbox, Stripe, PayPal, Microsoft 365, and Slack. It also supports Zapier, enabling access to thousands of additional integrations. An API is available for custom integrations and automation.</p> | 1 <p>Integrations are severely limited, with only Google Drive and Dropbox supported. It doesn’t integrate with platforms like Salesforce or Slack, and there’s no Zapier or API access, making custom integrations nearly impossible.</p> |
| Ease of Migration | 10 <p>Docusign offers multiple ways to export completed document data. Finished documents can be exported as PDFs, audit trails are available in CSV format. A wide range of reports can be downloaded as CSV or exported as image charts. Reports can also be scheduled, with control over frequency, time intervals, start/end dates, and CC recipients. Native CRM integrations allow seamless data syncing, and additional data can be exported through the API for further customization and automation.</p> | 2 <p>DocHub offers minimal data export options, partly due to no Zapier or API access. Finished documents and audit trails can be exported as PDFs, and another major drawback is the lack of downloadable reports for tracking insights across multiple documents.</p> |
