| Functionality | 10 <p>Docusign provides a complete eSignature solution, supporting web forms and payment collection while signing. The drag-and-drop builder allows extensive customization, enabling various input fields with validation and custom properties. Users can control signing order, enable signer delegation, e-witnessing, and in-person signing, and manage team access with custom permissions. The reports dashboard tracks completion rates for high document volumes. Security features include password protection and ID verification.</p> | 8 <p>SignNow is a solid eSignature solution with a few limitations on advanced features. You can’t edit and re-issue documents, and there’s no signer delegation. It also lacks advanced security like ID verification and knowledge-based authentication, but if passwords are enough, 2FA adds extra protection. The drag-and-drop builder is easy to use with highly customizable fields, and the reports dashboard tracks completion rates, making it easy to handle high document volumes, although advanced reporting isn't available.</p> |
| Ease of Use | 7 <p>The platform is easy to use, though advanced document preparation takes some learning. The clean, modern design and field auto-placement make document creation faster. The builder supports custom fields, so you can reuse validation across documents. Bulk sending, auto-reminders, and auto-fill from integrations help speed up workflows. A file upload field means you don’t have to request documents separately, and Docusign lets you collect payments when you share documents. You can also edit and resend documents without voiding them, making corrections quick and simple.</p> | 7 <p>The platform is easy to use, though advanced document preparation takes some learning. The clean, modern design and field auto-placement make document creation faster. The builder supports custom fields, so you can reuse validation across documents. Bulk sending, auto-reminders, and auto-fill from integrations help speed up workflows. A file upload field means you don’t have to request documents separately, and SignNow lets you collect payments when you share documents. You can also edit and resend documents without voiding them, making corrections quick and simple.</p> |
| Look and feel | 8 <p>Although it has one of the highest number of features in the category, Docusign does a fantastic job of keeping the interface clean and intuitive. Advanced controls are nicely hidden away, making navigation smooth. The UI is modern, and key features are exactly where you’d expect.</p><p>The drag-and-drop builder is easy to use. The homepage clearly displays pending, waiting, expiring, and completed documents in a large font. The reports section provides deeper, but still easy to understand, insights on statuses and activity. For companies handling high volumes of signatures, document management is straightforward and efficient.</p> | 8 <p>SignNow keeps things simple—the interface is clean and modern, with everything right where you’d expect. The drag-and-drop builder is easy to use, and while it lacks advanced reporting, the simple reports view makes tracking document status quick. There’s also a handy preview of the email and document before signing while customizing the signing order.</p> |
| Customisability | 9 <p>Docusign is highly flexible, offering control over branding, field properties, signing order, and team member permissions. You can use formula fields, custom fields, and conditional logic to show or hide objects based on inputs. The platform supports in-person signing, e-witnessing, and signer delegation, covering all signing flows. You can configure custom permissions for team member roles, ensuring the right access levels. You can also create custom reports for better insights.</p> | 9 <p>SignNow is highly flexible, offering control over branding, field properties, signing order, and team permissions. Users can customize themes, use formula fields, custom fields, and conditional logic. Signing flows include in-person signing and e-witnessing, but API access is needed for deeper customization of signing sessions, view mode, and email notifications. However, custom permissions can’t be defined, limiting role customization. Still, it’s a strong choice for managing security and workflows in detail.</p> |
| Ease of Setup | 6 <p>Docusign offers a free trial and self-serve purchasing for all tiers except the Enterprise option. The onboarding process is simple, allowing users to create eSignature documents within 5-10 minutes. It integrates directly with many platforms, reducing the need for Zapier. Custom permission profiles and branding are easy to configure. Despite its many features, the help docs are well-organized and detailed. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take 1-2 weeks.</p> | 6 <p>SignNow offers a free trial, and higher-tier plans are self-serve. The onboarding process is simple, allowing users to create eSignature documents within 5–10 minutes. It integrates directly with many platforms, though HubSpot and PayPal require Zapier. Custom permission profiles and branding are easy to configure. Despite its many features, the help docs are well-organized and detailed. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take 1–2 weeks.</p> |
| Customer Support | 10 <p>Docusign offers four support plans with different response times on average. Standard Support (included with subscriptions) has a <24-hour response time. Plus Support improves this to <6 hours and adds phone and technical support. Premier Support offers a <4-hour response time, emergency support within 1 hour, and API integration help. Enterprise Premier Support provides the fastest response, with <2 hours for regular issues and <30 minutes for critical emergencies. All plans include system monitoring, online case management, and access to the Docusign Support Center.</p> | 9 <p>Support is available 24/7 via live chat or by submitting a request. They also offer phone support for corporate accounts. Users can access personalized Q&A through in-app chat, where friendly human agents provide helpful responses within minutes. The platform also offers self-serve support with high-depth, high-quality resources.</p> |
| Integratability | 10 <p>Docusign natively integrates with major platforms like Salesforce, HubSpot, Pipedrive, Google Drive, Dropbox, Stripe, PayPal, Microsoft 365, and Slack. It also supports Zapier, enabling access to thousands of additional integrations. An API is available for custom integrations and automation.</p> | 9 <p>SignNow natively integrates with popular platforms like Salesforce, Pipedrive, Google Drive, Dropbox, Stripe, Microsoft 365, and Slack. HubSpot and PayPal require Zapier, which also enables access to thousands of additional integrations. An API is available for custom integrations and automation.</p> |
| Ease of Migration | 10 <p>Docusign offers multiple ways to export completed document data. Finished documents can be exported as PDFs, audit trails are available in CSV format. A wide range of reports can be downloaded as CSV or exported as image charts. Reports can also be scheduled, with control over frequency, time intervals, start/end dates, and CC recipients. Native CRM integrations allow seamless data syncing, and additional data can be exported through the API for further customization and automation.</p> | 9 <p>SignNow offers multiple ways to export completed document data. Finished documents can be exported as PDFs, with options to include history, attachments, and document ID on every page. Reports can be downloaded as CSV but only include basic fields like documents sent, pending, signed, average completion time, completion rate, signers, and templates. You can also send via fax, easily print, and export to the cloud with quick-access buttons. Native CRM integrations allow seamless data syncing, with additional API export options.</p> |
