| Functionality | 7 <p>Dropbox Sign is an okay eSignature solution but has some limitations. It lacks web forms, custom fields, and formula fields, limiting customization. Files must be requested separately, and it doesn’t auto-suggest or place fields. There's no signer delegation or e-witnessing, restricting some workflows. Advanced security like knowledge-based authentication is missing, but password protection is available. The reports dashboard tracks usage and signature statuses, but overall, advanced features are limited.</p> | 10 <p>Docusign provides a complete eSignature solution, supporting web forms and payment collection while signing. The drag-and-drop builder allows extensive customization, enabling various input fields with validation and custom properties. Users can control signing order, enable signer delegation, e-witnessing, and in-person signing, and manage team access with custom permissions. The reports dashboard tracks completion rates for high document volumes. Security features include password protection and ID verification.</p> |
| Ease of Use | 6 <p>The platform is easy to use with a clean, modern design, but it lacks field auto-placement for faster document creation. The builder doesn’t support custom fields, and there’s no file upload field, meaning documents must be requested separately—a major drawback. However, bulk sending, auto-reminders, and auto-fill from integrations help streamline workflows. Users can also edit and resend documents without voiding them, making corrections quick and simple.</p> | 7 <p>The platform is easy to use, though advanced document preparation takes some learning. The clean, modern design and field auto-placement make document creation faster. The builder supports custom fields, so you can reuse validation across documents. Bulk sending, auto-reminders, and auto-fill from integrations help speed up workflows. A file upload field means you don’t have to request documents separately, and Docusign lets you collect payments when you share documents. You can also edit and resend documents without voiding them, making corrections quick and simple.</p> |
| Look and feel | 6 <p>Although Dropbox Sign has a solid set of features, the interface is simple, modern, and has a nice theme. Navigation is straightforward, but it’s more of a file management platform than a typical layout for managing eSignature documents and tracking them. The drag-and-drop builder is easy to use but not as advanced as some competitors. </p> | 8 <p>Although it has one of the highest number of features in the category, Docusign does a fantastic job of keeping the interface clean and intuitive. Advanced controls are nicely hidden away, making navigation smooth. The UI is modern, and key features are exactly where you’d expect.</p><p>The drag-and-drop builder is easy to use. The homepage clearly displays pending, waiting, expiring, and completed documents in a large font. The reports section provides deeper, but still easy to understand, insights on statuses and activity. For companies handling high volumes of signatures, document management is straightforward and efficient.</p> |
| Customisability | 5 <p>Dropbox Sign handles basic e-signatures but lacks key advanced customizability like e-witnessing and signer delegation, limiting signing flows. It also doesn’t support radio buttons, custom fields, or formula fields, reducing document customization. User role and permission control is minimal—you can only manage folder-level view/edit access for team members.</p> | 9 <p>Docusign is highly flexible, offering control over branding, field properties, signing order, and team member permissions. You can use formula fields, custom fields, and conditional logic to show or hide objects based on inputs. The platform supports in-person signing, e-witnessing, and signer delegation, covering all signing flows. You can configure custom permissions for team member roles, ensuring the right access levels. You can also create custom reports for better insights.</p> |
| Ease of Setup | 5 <p>Dropbox Sign offers a free trial, but the highest tier plan requires speaking with sales. The onboarding process is simple, allowing users to create eSignature documents within 5–10 minutes. It integrates directly with many platforms, though Pipedrive and Slack require Zapier. Custom branding is easy to configure. Despite its many features, the help docs are well-organized and detailed. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take around a week.</p> | 6 <p>Docusign offers a free trial and self-serve purchasing for all tiers except the Enterprise option. The onboarding process is simple, allowing users to create eSignature documents within 5-10 minutes. It integrates directly with many platforms, reducing the need for Zapier. Custom permission profiles and branding are easy to configure. Despite its many features, the help docs are well-organized and detailed. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take 1-2 weeks.</p> |
| Customer Support | 5 <p>Dropbox Sign offers customer support based on your plan. All users can access the Help Center with a good range of articles and guides. Email support is available via request submission, but live chat and phone support are limited to higher-paid tiers. Response times for email support are typically within one business day, but this can be faster for users with the paid support add-on.</p> | 10 <p>Docusign offers four support plans with different response times on average. Standard Support (included with subscriptions) has a <24-hour response time. Plus Support improves this to <6 hours and adds phone and technical support. Premier Support offers a <4-hour response time, emergency support within 1 hour, and API integration help. Enterprise Premier Support provides the fastest response, with <2 hours for regular issues and <30 minutes for critical emergencies. All plans include system monitoring, online case management, and access to the Docusign Support Center.</p> |
| Integratability | 8 <p>Dropbox Sign natively integrates with platforms like Salesforce, HubSpot, and Google Drive. Pipedrive, Stripe, and PayPal require Zapier, which also connects to thousands of other apps. An API is available for custom integrations and automation.</p> | 10 <p>Docusign natively integrates with major platforms like Salesforce, HubSpot, Pipedrive, Google Drive, Dropbox, Stripe, PayPal, Microsoft 365, and Slack. It also supports Zapier, enabling access to thousands of additional integrations. An API is available for custom integrations and automation.</p> |
| Ease of Migration | 7 <p>Dropbox Sign offers multiple ways to export completed document data. Finished documents can be exported as PDFs with the audit trail. You can also share via Dropbox and export to various platforms using quick-access buttons. Native CRM integrations enable seamless data syncing, with API options for further customization.</p> | 10 <p>Docusign offers multiple ways to export completed document data. Finished documents can be exported as PDFs, audit trails are available in CSV format. A wide range of reports can be downloaded as CSV or exported as image charts. Reports can also be scheduled, with control over frequency, time intervals, start/end dates, and CC recipients. Native CRM integrations allow seamless data syncing, and additional data can be exported through the API for further customization and automation.</p> |
