| Functionality | 7 <p>Dropbox Sign is an okay eSignature solution but has some limitations. It lacks web forms, custom fields, and formula fields, limiting customization. Files must be requested separately, and it doesn’t auto-suggest or place fields. There's no signer delegation or e-witnessing, restricting some workflows. Advanced security like knowledge-based authentication is missing, but password protection is available. The reports dashboard tracks usage and signature statuses, but overall, advanced features are limited.</p> | 4 <p>Jotform is a good eSignature solution with excellent web forms, but its eSignature features are limited as they are separate. It supports payment collection and has a mobile app but isn’t ideal for large-scale sending—no bulk send and limited auto-fill. It lacks witness and in-person signing, and eSign reports are minimal, showing only document status. Security includes password protection and audit trails but lacks ID verification or KBA.</p> |
| Ease of Use | 6 <p>The platform is easy to use with a clean, modern design, but it lacks field auto-placement for faster document creation. The builder doesn’t support custom fields, and there’s no file upload field, meaning documents must be requested separately—a major drawback. However, bulk sending, auto-reminders, and auto-fill from integrations help streamline workflows. Users can also edit and resend documents without voiding them, making corrections quick and simple.</p> | 9 <p>For basic eSignature sharing and collection, Jotform offers a solid feature set, with its simplicity contributing to ease of use. It’s great for core eSignature needs but lacks advanced reporting, bulk sending, and e-witness or in-person signing, which may limit certain agreements. Despite these gaps, it remains exceptionally user-friendly.</p> |
| Look and feel | 6 <p>Although Dropbox Sign has a solid set of features, the interface is simple, modern, and has a nice theme. Navigation is straightforward, but it’s more of a file management platform than a typical layout for managing eSignature documents and tracking them. The drag-and-drop builder is easy to use but not as advanced as some competitors. </p> | 6 <p>Jotform keeps things simple with a clean, modern interface and an intuitive drag-and-drop builder. The theme is well-designed, and there’s a handy preview of the email and document before signing while customizing the signing order. However, the UI has a somewhat playful, less formal design and feels overly simplified for eSignatures, as it’s part of a platform primarily built for web forms.</p> |
| Customisability | 5 <p>Dropbox Sign handles basic e-signatures but lacks key advanced customizability like e-witnessing and signer delegation, limiting signing flows. It also doesn’t support radio buttons, custom fields, or formula fields, reducing document customization. User role and permission control is minimal—you can only manage folder-level view/edit access for team members.</p> | 7 <p>Jotform handles basic e-signatures, but it's missing key advanced functionalities, including e-witnessing, meaning not all signing flows are covered. The absence of custom reports is a significant drawback, making it difficult to get detailed insights without API reliance. While the platform is simple overall, it's got decent control over branding options.</p> |
| Ease of Setup | 5 <p>Dropbox Sign offers a free trial, but the highest tier plan requires speaking with sales. The onboarding process is simple, allowing users to create eSignature documents within 5–10 minutes. It integrates directly with many platforms, though Pipedrive and Slack require Zapier. Custom branding is easy to configure. Despite its many features, the help docs are well-organized and detailed. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take around a week.</p> | 9 <p>Jotform offers a free trial with self-serve purchasing for all tiers except enterprise. Onboarding is quick, allowing users to create eSignature documents in 5–10 minutes. Custom branding and integrations are easy to set up, while configuring reusable templates, security settings, and user roles may take a few hours.</p> |
| Customer Support | 5 <p>Dropbox Sign offers customer support based on your plan. All users can access the Help Center with a good range of articles and guides. Email support is available via request submission, but live chat and phone support are limited to higher-paid tiers. Response times for email support are typically within one business day, but this can be faster for users with the paid support add-on.</p> | 9 <p>Jotform’s support team is available 24/7, and you can contact them by submitting a request, with an average response time of 2 hours and 30 minutes. They also have an extensive help center with guides, FAQs, and a community forum for troubleshooting.</p> |
| Integratability | 8 <p>Dropbox Sign natively integrates with platforms like Salesforce, HubSpot, and Google Drive. Pipedrive, Stripe, and PayPal require Zapier, which also connects to thousands of other apps. An API is available for custom integrations and automation.</p> | 8 <p>Jotform natively integrates with popular platforms like Salesforce, HubSpot, Pipedrive, and Slack. Microsoft Excel integration requires Zapier, which also enables access to thousands of additional integrations. An API is available for custom integrations and automation.</p> |
| Ease of Migration | 7 <p>Dropbox Sign offers multiple ways to export completed document data. Finished documents can be exported as PDFs with the audit trail. You can also share via Dropbox and export to various platforms using quick-access buttons. Native CRM integrations enable seamless data syncing, with API options for further customization.</p> | 7 <p>Jotform offers multiple ways to export completed document data. Finished documents can be exported as PDFs with the audit trail. You can also download submission data in CSV format. Native integrations enable seamless data syncing, with API options for further customization.</p> |
