| Functionality | 7 <p>Dropbox Sign is an okay eSignature solution but has some limitations. It lacks web forms, custom fields, and formula fields, limiting customization. Files must be requested separately, and it doesn’t auto-suggest or place fields. There's no signer delegation or e-witnessing, restricting some workflows. Advanced security like knowledge-based authentication is missing, but password protection is available. The reports dashboard tracks usage and signature statuses, but overall, advanced features are limited.</p> | 8 <p>SignNow is a solid eSignature solution with a few limitations on advanced features. You can’t edit and re-issue documents, and there’s no signer delegation. It also lacks advanced security like ID verification and knowledge-based authentication, but if passwords are enough, 2FA adds extra protection. The drag-and-drop builder is easy to use with highly customizable fields, and the reports dashboard tracks completion rates, making it easy to handle high document volumes, although advanced reporting isn't available.</p> |
| Ease of Use | 6 <p>The platform is easy to use with a clean, modern design, but it lacks field auto-placement for faster document creation. The builder doesn’t support custom fields, and there’s no file upload field, meaning documents must be requested separately—a major drawback. However, bulk sending, auto-reminders, and auto-fill from integrations help streamline workflows. Users can also edit and resend documents without voiding them, making corrections quick and simple.</p> | 7 <p>The platform is easy to use, though advanced document preparation takes some learning. The clean, modern design and field auto-placement make document creation faster. The builder supports custom fields, so you can reuse validation across documents. Bulk sending, auto-reminders, and auto-fill from integrations help speed up workflows. A file upload field means you don’t have to request documents separately, and SignNow lets you collect payments when you share documents. You can also edit and resend documents without voiding them, making corrections quick and simple.</p> |
| Look and feel | 6 <p>Although Dropbox Sign has a solid set of features, the interface is simple, modern, and has a nice theme. Navigation is straightforward, but it’s more of a file management platform than a typical layout for managing eSignature documents and tracking them. The drag-and-drop builder is easy to use but not as advanced as some competitors. </p> | 8 <p>SignNow keeps things simple—the interface is clean and modern, with everything right where you’d expect. The drag-and-drop builder is easy to use, and while it lacks advanced reporting, the simple reports view makes tracking document status quick. There’s also a handy preview of the email and document before signing while customizing the signing order.</p> |
| Customisability | 5 <p>Dropbox Sign handles basic e-signatures but lacks key advanced customizability like e-witnessing and signer delegation, limiting signing flows. It also doesn’t support radio buttons, custom fields, or formula fields, reducing document customization. User role and permission control is minimal—you can only manage folder-level view/edit access for team members.</p> | 9 <p>SignNow is highly flexible, offering control over branding, field properties, signing order, and team permissions. Users can customize themes, use formula fields, custom fields, and conditional logic. Signing flows include in-person signing and e-witnessing, but API access is needed for deeper customization of signing sessions, view mode, and email notifications. However, custom permissions can’t be defined, limiting role customization. Still, it’s a strong choice for managing security and workflows in detail.</p> |
| Ease of Setup | 5 <p>Dropbox Sign offers a free trial, but the highest tier plan requires speaking with sales. The onboarding process is simple, allowing users to create eSignature documents within 5–10 minutes. It integrates directly with many platforms, though Pipedrive and Slack require Zapier. Custom branding is easy to configure. Despite its many features, the help docs are well-organized and detailed. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take around a week.</p> | 6 <p>SignNow offers a free trial, and higher-tier plans are self-serve. The onboarding process is simple, allowing users to create eSignature documents within 5–10 minutes. It integrates directly with many platforms, though HubSpot and PayPal require Zapier. Custom permission profiles and branding are easy to configure. Despite its many features, the help docs are well-organized and detailed. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take 1–2 weeks.</p> |
| Customer Support | 5 <p>Dropbox Sign offers customer support based on your plan. All users can access the Help Center with a good range of articles and guides. Email support is available via request submission, but live chat and phone support are limited to higher-paid tiers. Response times for email support are typically within one business day, but this can be faster for users with the paid support add-on.</p> | 9 <p>Support is available 24/7 via live chat or by submitting a request. They also offer phone support for corporate accounts. Users can access personalized Q&A through in-app chat, where friendly human agents provide helpful responses within minutes. The platform also offers self-serve support with high-depth, high-quality resources.</p> |
| Integratability | 8 <p>Dropbox Sign natively integrates with platforms like Salesforce, HubSpot, and Google Drive. Pipedrive, Stripe, and PayPal require Zapier, which also connects to thousands of other apps. An API is available for custom integrations and automation.</p> | 9 <p>SignNow natively integrates with popular platforms like Salesforce, Pipedrive, Google Drive, Dropbox, Stripe, Microsoft 365, and Slack. HubSpot and PayPal require Zapier, which also enables access to thousands of additional integrations. An API is available for custom integrations and automation.</p> |
| Ease of Migration | 7 <p>Dropbox Sign offers multiple ways to export completed document data. Finished documents can be exported as PDFs with the audit trail. You can also share via Dropbox and export to various platforms using quick-access buttons. Native CRM integrations enable seamless data syncing, with API options for further customization.</p> | 9 <p>SignNow offers multiple ways to export completed document data. Finished documents can be exported as PDFs, with options to include history, attachments, and document ID on every page. Reports can be downloaded as CSV but only include basic fields like documents sent, pending, signed, average completion time, completion rate, signers, and templates. You can also send via fax, easily print, and export to the cloud with quick-access buttons. Native CRM integrations allow seamless data syncing, with additional API export options.</p> |
