| Functionality | 9 <p>Employment Hero offers functionality most UK SMBs will need. In addition to core HR functionality, it also offers more advanced functionality such as an AI-powered ATS, end to end payroll, powerful automation and access to HR advisory services. The only functionality we found missing is the ability to directly manage employee's devices from the platform.</p> | 7 <p>Personio offers most functionality that most SMBs will need. Besides core HR features (store employee info, manage time-of), Personio also allows you to run performance reviews, run compensation reviews, recruit employee via a native applicant tracking system and more.</p><p>It's missing the ability to manage payroll and benefits, and manage employee's software access and benefits.</p> |
| Ease of Use | 6 <p>We found Employment Hero to be a relatively easy product to pick up. After only a couple of hours, we think that an average SMB employee should be able to become confident in using most of the key functionalities of the software. Specific tasks and actions were located where users would expect them, making use intuitive, and navigating between pages was easy.</p> | 6 <p>We find that Personio is generally user-friendly and easy to navigate. However, there are some UX imperfections and HR managers we've interviewed report their teams struggling with Personio's interface and locating key information.</p> |
| Look and feel | 5 <p>Employment Hero manages an average look and feel, in line with most of the market. Whilst it won’t impress compared to the most well designed in the space, it manages decent navigation and individual page designs considering the breadth of product features it contains.</p> | 5 <p>While Personio has a clean and simple interface that is visually acceptable, it suffers from slow loading times (3-4 seconds per page).</p> |
| Customisability | 7 <p>Employment Hero offers a standard level of customisability. Lots of aspects of the software can be customised, from standard features such as workflows, to less common aspects such as the branding of the software itself. Some aspects of customisation, however, let the software down, such as the inability to differentiate between mandatory and optional questions in a performance review.</p> | 5 <p>Personio has strong customisability for some features such as workflow automation while lacks basic customisability for other.<span style="color: rgb(9, 9, 11);"> As an example, you are stuck with 2 employment types only - "Internal" and "External". There is no way to add common employment types e.g. "Full-time"/ "Intern"/ "Contractor" etc. It's also impossible to customise things like the email reminders and the platform's layout. For teams looking for high customisability for most features, Personio is quite limiting. However, teams looking for basic customisability for basic features and strong customisability for automation, Personio is a strong option.</span></p> |
| Ease of Setup | 8 <p>Access and setup is straightforward, with Employment Hero's free trial accessible without any sales calls. Basic setup (adding employees, setting up company profile) is quick, and takes around 20 minutes. Fully customising the platform is straightforward, but will take more time, given Employment Hero's breadth of functionality.</p><p>In testing, we would estimate the average HR team can get started and running one or two modules within the first 1-2 days of use.</p><p>We also liked the dedicated payroll support and test runs to ensure everything works perfectly before going live when adding the payroll module to the functionality.</p> | 6 <p>Personio offers a self-serve free trial that doesn't require users talking to sales to gain access. Purchasing requires you to talk to sales. It takes 10-30mins to complete basic setup (entering company information and adding employees). Fully customizing and setting up the platform can be done in 1 week. Customization and set up is simple enough that you don't need help from an expert and more complicated processes can be done with help from the help center.</p> |
| Customer Support | 5 <p>The self-service help centre provided online is a decent resource, and we found it to be helpful in ascertaining how to solve a problem. We found, however, that the more personalised support options let Employment Hero down - the AI chat is less effective at solving problems than other HRIS (e.g., KiwiHR), and you are unable to live chat with an agent, making obtaining support quite a long process (> half a day).</p> | 5 <p>You can reach Personio's support team via web tickets and callbacks in-app during UK/ Germany business hours. Unlike most HRIS's, live chat doesn't seem available as an option. Users we've interviewed have complained about Personio ignoring requests, especially for English channels.</p> |
| Integratability | 5 <p>Employment Hero provides some, but not many, pre-built integrations with relevant third party products, such as Xero, and provides an API that allows users to build their own integrations. Again, this feature is only available at certain subscription tiers.</p> | 9 <p><span style="color: rgb(9, 9, 11);">Personio has 150+ pre-built integrations with most relevant products across most categories, such as ATS, payroll and accounting. However, it is missing a few key integrations, such as Remote and Deel for global payroll. It does offer an API for custom integrations.</span></p> |
| Ease of Migration | 7 <p>Employment Hero allows users to export key data, either using pre-built reports or by creating custom reports. It lacks the function to view all of these reports as dashboards in-app, however.</p> | 7 <p><span style="color: rgb(9, 9, 11);">Personio allows users to export key data data via self-serve. Export of most other data are also available via API or on request. However, users have reported difficulty while exporting data from reports. </span></p> |
