| Functionality | 7 <p>Factorial offers most functionality that most SMBs will need. Besides core HR functionality (store employee info, managing time off), Factorial also allows you to run performance reviews, manage employee shifts, manage expenses, automate workflows and recruit with a native applicant tracking system.</p><p>Features we found missing are payroll, app/ device management. Factorial also gets a point deducted because a lot of its modules seem half-baked.</p> | 5 <p>KiwiHR offers some of the basic functionality that most companies will need (such as storing employee information and documentation, and managing time-off), but lacks some other functionality that we see from competitors (e.g., performance management, surveys). When it comes to the functionality that KiwiHR does offer, we found that most of the time, these functions were largely basic offerings, lacking advanced features.</p> |
| Ease of Use | 5 <p>Due to Factorial's rich functionality, it will take an average SMB employee at least 1-2 days to master key functionalities of the product.</p><p>Some key workflows, such as syncing your calendar to reflect time-off, and using Factorials' workflow builder to automate workflows can also be complex and unintuitive.</p> | 8 <p>Through our testing, we believe that an average SMB employee would require around half a day to become proficient at using KiwiHR. Most tasks and features are located in an intuitive location, and the clear and effective layout helps users to navigate between these sections.</p> |
| Look and feel | 7 <p>We find Factorial's clean and modern interface visually acceptable. It also has acceptable page load times.</p> | 8 <p>KiwiHR has a very visually appealing user interface with acceptable load times (1< seconds).</p> |
| Customisability | 8 <p>You can customise most things on Factorial, from data fields, reports, leave policies, workflows and more. One of the standout strengths here is that it offers an SQL editor for creating highly customised reports.</p><p>However, it lacks the deeper customisability offered by more mature HRIS (e.g. Rippling, HiBob), such as creating workflows with conditional logic.</p> | 4 <p>KiwiHR offers basic customization options throughout the product. Users can add custom fields to employee profiles and set up sophisticated workflows for processes like onboarding/offboarding.</p><p>However, the software lacks the flexibility to customize workflows beyond preset parameters. Even when creating a report from scratch, users are restricted to working within predefined categories of data, limiting the platform's adaptability for more complex or unique business needs.</p> |
| Ease of Setup | 5 <p>Factorial offers a free trial but requires you to talk to sales first (one round of talking to sales). It takes 10-30mins to complete basic set up (entering company information and adding employees). Fully customizing and setting up the platform takes approximately 1 week and is simple enough do without assistance from an expert; more complicated processes can be done with help from the help center.</p> | 10 <p>KiwiHR offers a free trial without needing to speak to sales. It takes <10 mins to complete basic setup (entering company information and adding employees). Fully customizing and setting up the platform takes 1-2 business days. Customization and setup is simple enough that you don't need an expert and any more complicated processes can be done with help from the help center.</p> |
| Customer Support | 6 <p>Factorial only seems to offers support via phone call/ a ticket form during European business hours. Users we've interviewed also mentioned that although Factorial's Help Centre is low quality, the support from their Account Managers has been great.</p> | 4 <p>We found KiwiHR's self-serve support website to be fairly barebones, but we did like the in-app AI chat. We found that it was able to answer all of our questions, but also provided recommendations of workarounds where a particular function was not possible (such as setting company-wide holidays). Failing this, however, the live customer support we found to be weak, with a response SLA of up to 2 days.</p> |
| Integratability | 6 <p>Factorial supports 50+ pre built integrations with most relevant 3rd party products in relevant categories, such as ATS, performance management, finance, benefits and more. It also has an API for custom integrations.</p> | 2 <p>While KiwiHR offers an open API for building custom integrations, its selection of pre-built integrations is incredibly limited. It doesn't integrate with many popular HR tools like QuickBooks (Accounting), Lattice (Performance Management), and Workable (ATS). Even connecting with Google/ Outlook Calendar requires you to enter a URL link. KiwiHR really only works for teams planning to use Tellent for all their HR needs i.e. Javelo for performance management, and Recruitee for recruiting.</p> |
| Ease of Migration | 8 <p>Exports of key data are available via self-serve, and most other data are available via self-serve or their API. </p> | 3 <p>KiwiHR offered a broad range of data that users are able to export themselves, and while it did not offer pre-built integrations with other apps to export data, it does provide an API for users to manually do this.</p> |
