| Functionality | 7 <p>Factorial offers most functionality that most SMBs will need. Besides core HR functionality (store employee info, managing time off), Factorial also allows you to run performance reviews, manage employee shifts, manage expenses, automate workflows and recruit with a native applicant tracking system.</p><p>Features we found missing are payroll, app/ device management. Factorial also gets a point deducted because a lot of its modules seem half-baked.</p> | 7 <p>Personio offers most functionality that most SMBs will need. Besides core HR features (store employee info, manage time-of), Personio also allows you to run performance reviews, run compensation reviews, recruit employee via a native applicant tracking system and more.</p><p>It's missing the ability to manage payroll and benefits, and manage employee's software access and benefits.</p> |
| Ease of Use | 5 <p>Due to Factorial's rich functionality, it will take an average SMB employee at least 1-2 days to master key functionalities of the product.</p><p>Some key workflows, such as syncing your calendar to reflect time-off, and using Factorials' workflow builder to automate workflows can also be complex and unintuitive.</p> | 6 <p>We find that Personio is generally user-friendly and easy to navigate. However, there are some UX imperfections and HR managers we've interviewed report their teams struggling with Personio's interface and locating key information.</p> |
| Look and feel | 7 <p>We find Factorial's clean and modern interface visually acceptable. It also has acceptable page load times.</p> | 5 <p>While Personio has a clean and simple interface that is visually acceptable, it suffers from slow loading times (3-4 seconds per page).</p> |
| Customisability | 8 <p>You can customise most things on Factorial, from data fields, reports, leave policies, workflows and more. One of the standout strengths here is that it offers an SQL editor for creating highly customised reports.</p><p>However, it lacks the deeper customisability offered by more mature HRIS (e.g. Rippling, HiBob), such as creating workflows with conditional logic.</p> | 5 <p>Personio has strong customisability for some features such as workflow automation while lacks basic customisability for other.<span style="color: rgb(9, 9, 11);"> As an example, you are stuck with 2 employment types only - "Internal" and "External". There is no way to add common employment types e.g. "Full-time"/ "Intern"/ "Contractor" etc. It's also impossible to customise things like the email reminders and the platform's layout. For teams looking for high customisability for most features, Personio is quite limiting. However, teams looking for basic customisability for basic features and strong customisability for automation, Personio is a strong option.</span></p> |
| Ease of Setup | 5 <p>Factorial offers a free trial but requires you to talk to sales first (one round of talking to sales). It takes 10-30mins to complete basic set up (entering company information and adding employees). Fully customizing and setting up the platform takes approximately 1 week and is simple enough do without assistance from an expert; more complicated processes can be done with help from the help center.</p> | 6 <p>Personio offers a self-serve free trial that doesn't require users talking to sales to gain access. Purchasing requires you to talk to sales. It takes 10-30mins to complete basic setup (entering company information and adding employees). Fully customizing and setting up the platform can be done in 1 week. Customization and set up is simple enough that you don't need help from an expert and more complicated processes can be done with help from the help center.</p> |
| Customer Support | 6 <p>Factorial only seems to offers support via phone call/ a ticket form during European business hours. Users we've interviewed also mentioned that although Factorial's Help Centre is low quality, the support from their Account Managers has been great.</p> | 5 <p>You can reach Personio's support team via web tickets and callbacks in-app during UK/ Germany business hours. Unlike most HRIS's, live chat doesn't seem available as an option. Users we've interviewed have complained about Personio ignoring requests, especially for English channels.</p> |
| Integratability | 6 <p>Factorial supports 50+ pre built integrations with most relevant 3rd party products in relevant categories, such as ATS, performance management, finance, benefits and more. It also has an API for custom integrations.</p> | 9 <p><span style="color: rgb(9, 9, 11);">Personio has 150+ pre-built integrations with most relevant products across most categories, such as ATS, payroll and accounting. However, it is missing a few key integrations, such as Remote and Deel for global payroll. It does offer an API for custom integrations.</span></p> |
| Ease of Migration | 8 <p>Exports of key data are available via self-serve, and most other data are available via self-serve or their API. </p> | 7 <p><span style="color: rgb(9, 9, 11);">Personio allows users to export key data data via self-serve. Export of most other data are also available via API or on request. However, users have reported difficulty while exporting data from reports. </span></p> |
