| Functionality | 9 <p>Fathom is one of the most feature-rich AI notetakers we’ve reviewed—it took a while to test everything.</p><p><br></p><p>It’s clear why there’s a “Give Feedback” option in so many places throughout the app: if you’re trying to accomplish something, there’s a good chance Fathom has either already built it or optimised it for quick use.</p> | 8 <p>Grain is well-rounded, offering all the functionality you'd expect from an AI notetaker. It simplifies managing your team, upcoming meetings, summary templates, playback, finding and organizing meeting information, and sharing with participants and team members. Every feature is carefully chosen, with no unnecessary functionality added.</p><p>The only notable missing feature is insights spanning multiple meetings.</p> |
| Ease of Use | 7 <p>Although Fathom offers a ton of features, it does an excellent job of onboarding users with demo and explanation videos. There isn’t a mountain of settings to configure and learn before getting started—everything is either well-explained or easy to understand.</p> | 9 <p>Setting up with Grain is extremely easy, and its core functionality is intuitive. Users can choose how deeply they want to engage with the platform. If they stick to the core features, they won’t be overwhelmed by additional functionality, as advanced features are typically well-hidden in settings and can be accessed only when needed.</p> |
| Look and feel | 4 <p>Fathom’s extensive feature set comes at a cost—everywhere you move your mouse, a tooltip appears, or there’s an option to click something. This can get overwhelming when you’re just trying to accomplish simple tasks.</p><p>During setup and early use, they heavily promote their “Point” system (feedback in exchange for points) and frequently send feedback emails and questions, which can become a bit intrusive.</p> | 9 <p>Grain is exceptionally polished, offering rich functionality without overwhelming the interface with unnecessary detail. Finding what you need is easy thanks to its powerful search. Within meetings, you can view the recording and notes in three templates, each designed for:</p><ul><li>Reviewing calls and coaching</li><li>Navigating and searching calls</li><li>Creating clips</li></ul><p>There’s a good balance between quick-access features and more advanced settings, with only essential elements displayed on the page. Even the AI assistant is tucked behind a button that opens a pop-up when pressed, keeping the interface streamlined overall.</p> |
| Customisability | 8 <p>Fathom provides control over many aspects of the transcript, summary notes, speaker tags, and highlighting. If other AI notetakers often mis-transcribe or misidentify speakers without allowing edits, Fathom could be the solution for you.</p> | 9 <p>Grain is highly customizable at every stage, including:</p><ul><li>Fully editable transcripts, both in text and speakers.</li><li>Notes that can be regenerated with a different template, and the ability to create custom templates. AI assistant answers can be added to notes and templates with a single click.</li><li>Comments can be left on notes, and highlights can be created, with both displayed separately.</li><li>Clips can be merged into stories, and meetings can be grouped into playlists.</li><li>Tags can be added to meetings, and custom trackers set up to track specific topics—by both single words and multi-word phrases.</li><li>Custom words can be added for improved recognition in transcripts.</li></ul> |
| Ease of Setup | 6 <p>Self-serve, no sales calls. Provides 15 note templates, customizable but without guided input creation. Basic setup takes 10-15 minutes. Advanced workflows require Zapier but lack a rich library of Zapier templates, taking 1-2 hours.</p> | 8 <p>Self-serve, no sales calls. Handful of note templates with guided input creation for sections. Basic setup takes 10-15 minutes. Advanced workflows via Zapier take 30-40 minutes because there is a rich library of predefined templates.</p> |
| Customer Support | 8 <p>They offer an FAQ help centre and the option to send messages directly on their website. We received responses within a few minutes at best, and within a couple of hours at worst, though replies can take up to 24 hours. They answered our questions thoroughly and provided additional details for reassurance.</p> | 8 <p>You can book a live demo, and there’s a Guides & Resources page with over 100 articles.</p><p>Additionally, in-app chat support is available, with human agents typically responding within a few minutes.</p> |
| Integratability | 4 <p>Fathom doesn’t integrate with many other software platforms, but it covers the main ones.</p> | 9 <p>Grain integrates with most major software and offers ready-made, tested Zapier templates for Notion, Google Drive, Cardinal, Trello, and others.</p><p>The app features a native "Deals" section that lets you track deal status, risks, and momentum in one place when connected to HubSpot.</p><p>Recordings, transcripts, notes, and meeting metadata can also be integrated with any platform via the Grain API.</p> |
| Ease of Migration | 9 <p>Fathom allows you to share a meeting recording via a link and control access, including the ability to revoke an attendee's access to play the recording after sharing. You can download the video recordings too.</p><p>The “Copy Follow-up Email” button is very handy after short meetings.</p><p>For the action items, it offers specific “Copy for…” options for Asana, Google Docs, Gmail, Todoist, and Microsoft Word, ensuring links and formatting are optimized for each platform. This feature is also available for summaries, with options for Google Docs, Gmail, Notion, and Microsoft Word.</p> | 10 <p>Meeting recaps can be automatically shared with workspace members, participants from your team domain(s) or all meeting participants.</p><p>Individual meetings can be shared via a link, with access revocable at any time. You can also include a description and start the meeting at a selected timestamp.</p><p>Clips from the meeting can be added to a story and shared together. Additionally, there’s an option to copy the embed iframe. The meeting recording can be downloaded, and the transcript can be exported in .pdf, .srt, .vtt, or .docx format.</p> |
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