| Functionality | 9 <p>Fathom is one of the most feature-rich AI notetakers we’ve reviewed—it took a while to test everything.</p><p><br></p><p>It’s clear why there’s a “Give Feedback” option in so many places throughout the app: if you’re trying to accomplish something, there’s a good chance Fathom has either already built it or optimised it for quick use.</p> | 8 <p>It offers strong core AI notetaker functionality, capturing audio/video and providing insights through custom templates or its AI assistant. It also includes advanced features tailored for candidate interviews, such as side-by-side comparisons and detailed reporting on engagement and meeting stats.</p> |
| Ease of Use | 7 <p>Although Fathom offers a ton of features, it does an excellent job of onboarding users with demo and explanation videos. There isn’t a mountain of settings to configure and learn before getting started—everything is either well-explained or easy to understand.</p> | 8 <p>It’s easy to set up and use. The custom templates are simple to configure, and the summary can be regenerated with a single click. The assistant offers good controls to customise the output format. Interview comparisons are easy to view by selecting two interviews, and the "Views" are straightforward to set up for generating interview reports.</p> |
| Look and feel | 4 <p>Fathom’s extensive feature set comes at a cost—everywhere you move your mouse, a tooltip appears, or there’s an option to click something. This can get overwhelming when you’re just trying to accomplish simple tasks.</p><p>During setup and early use, they heavily promote their “Point” system (feedback in exchange for points) and frequently send feedback emails and questions, which can become a bit intrusive.</p> | 8 <p>The user interface is polished and well-designed, avoiding feature overload on any page. Notes and transcripts can be viewed side by side, making efficient use of space to display notes, video, and transcript together. The comparisons page is tidy, presenting side-by-side comparisons clearly by keeping the topic on one line with the two comparisons displayed below. The "Views" page is well-organised, with filters at the top, results displayed compactly, and charts neatly arranged on the side.</p> |
| Customisability | 8 <p>Fathom provides control over many aspects of the transcript, summary notes, speaker tags, and highlighting. If other AI notetakers often mis-transcribe or misidentify speakers without allowing edits, Fathom could be the solution for you.</p> | 9 <p>The templates offer detailed control over how summaries are generated, allowing custom setups for identified topics. Both the summaries and AI assistant responses are highly customisable. The "Views" page provides advanced filtering options and extensive control over creating reports, making it easy to find meetings based on topics discussed and other criteria.</p> |
| Ease of Setup | 6 <p>Self-serve, no sales calls. Provides 15 note templates, customizable but without guided input creation. Basic setup takes 10-15 minutes. Advanced workflows require Zapier but lack a rich library of Zapier templates, taking 1-2 hours.</p> | 8 <p>Self-serve, no sales calls. Easy setup for ATS, Calendly, and calendar integrations. Basic setup takes 10-15 minutes. Native workflow builder is intuitive, enabling advanced workflows in 30-40 minutes.</p> |
| Customer Support | 8 <p>They offer an FAQ help centre and the option to send messages directly on their website. We received responses within a few minutes at best, and within a couple of hours at worst, though replies can take up to 24 hours. They answered our questions thoroughly and provided additional details for reassurance.</p> | 6 <p>Has a great Help Centre with a search feature for in-depth self-help articles. Support is available via email, with responses typically within 24 hours.</p> |
| Integratability | 4 <p>Fathom doesn’t integrate with many other software platforms, but it covers the main ones.</p> | 6 <p>It integrates with major scheduling tools like Calendly, Google Calendar, and Outlook, as well as ATS platforms such as Ashby, Greenhouse, and Lever, among others. Some Zapier integrations are also available.</p> |
| Ease of Migration | 9 <p>Fathom allows you to share a meeting recording via a link and control access, including the ability to revoke an attendee's access to play the recording after sharing. You can download the video recordings too.</p><p>The “Copy Follow-up Email” button is very handy after short meetings.</p><p>For the action items, it offers specific “Copy for…” options for Asana, Google Docs, Gmail, Todoist, and Microsoft Word, ensuring links and formatting are optimized for each platform. This feature is also available for summaries, with options for Google Docs, Gmail, Notion, and Microsoft Word.</p> | 6 <p>Meetings and "Views" (their version of reports) can be shared via email or link with access controls. Notes and transcripts can be copied, transcripts can be downloaded as PDFs, and video recordings are also available for download.</p> |
