| Functionality | 5 <p>The functionality, where it exists, is strong. For example, creating dependencies in the gantt view is very easy and nicely customisable. However, there are features which GanttPro really misses. Most notably, there is a real lack of automation features. The closest that GanttPro comes in the ability to set a personalised reminder a set number of days before a deadline. However, generally, if you have lots of tasks you will spend a lot of time closing them or moving them to different statuses. All things would save valuable time if done automatically.</p> | 6 <p>Paymo focuses on delivering the core set of functionality required for managing client work. It offers excellent time tracking, invoicing and accounting functionality. However, the focus on client projects mean Paymo lacks some common project management functionality, such as inbuilt documentation, building automated workflows, adding custom fields or any meaningful analytics (besides time reports).</p> |
| Ease of Use | 8 <p><span style="color: rgb(0, 0, 0);">GanttPro is easy to use. An average startup employee would require around 1-2 hours + minimal guidance to proficiently use all key features of the product. </span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">It is easy to locate key info and processes are generally intuitive. However, some workflows are not always located where you would expect them to be. For example, to create a notification you have to click into settings - rather than a notification bell icon as you would expect.</span></p> | 7 <p>Due to its limited functionality, Paymo is rather easy to navigate. Key workflows such as tracking time, creating new tasks and projects are straightforward and intuitive. However, there are some UX quirks. For example, you can only manage task dependencies in the portfolio view, and there are unfamiliar terms here and there e.g. an unexplained "booking" tab that's by default in every tab.</p> |
| Look and feel | 6 <p>GanttPro has a very plain look. It lacks colour and could do with some more modern touches. That being said, the general UI architecture is easy to navigate - so it does the job.</p><p><br></p><p>Loading times are can be slightly longer depending on the function being performed, but generally are around ~1.5 second.</p> | 6 <p>Although not visually stunning, Paymo's interface is uncluttered and functional. However, we have noticed that Paymo's pages load slowly at times (3+ seconds).</p> |
| Customisability | 5 <p>There is not much to customise with GanttPro. One strong customisation feature is are project templates. Here a template is created by you saving a project as a template. This means you can customise much of the project details (milestones, tasks, dependencies etc) and save it for later use.</p><p><br></p><p>Reports and dashboards can be customised using filters. You can filter by user, project, task, start/end date, custom fields etc. (where they are relevant).</p> | 3 <p>While Paymo allows for some customisation e.g. switching between project views, applying filters to customise project views - its focus on client projects limits further customisability. Every project must be structured around clients and time budget. Also, you're unable to add any custom fields or tags, or create custom reports.</p> |
| Ease of Setup | 8 <p>Ganttpro is easy to set-up, with a strong selection of project templates and no need to talk to sales before purchase. Fully customising Granttpro is an intuitive process which should not take more than a day.</p> | 6 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> |
| Customer Support | 8 <p>A live-chat is available in app a with fast replies usually in less than 1 hour. Email support is also friendly and useful, with replies usually taking less than 6 hours.</p><p><br></p><p>Self-serve materials are of excellent depth and quality with articles and a full suit of videos running through all functionalities of the product.</p> | 9 <p>Paymo offers in-app live chat with their C-suite members. The Paymo team almost always responds within minutes, and helpful and patient. You can also tell that the team is open and responsive to customer feedback. You can also easily access Paymo's help centre within the live chat widget, which is a plus.</p> |
| Integratability | 6 <p>Out-of-the-box integrations are few, with only 6 offered, but GanttPro has an API allowing teams to build where necessary.</p> | 3 <p>Paymo only has 14 pre-built integrations. While this list includes Google Calendar, Zapier and Slack, it's missing a lot of common integrations with tools from categories like customer support, sales, analytics etc. However, it does offer an API for custom integrations.</p> |
| Ease of Migration | 8 <p>Exports of key and more advance data are available self-serve. Exporting a project, a portfolio, a workload a task list, reports and time logs can all be done self-serve. Exports are available to <span style="background-color: rgb(255, 255, 255); color: rgb(0, 0, 0);">PDF, by default, but you can also choose PNG, XML, or Excel (depending of the data being exported).</span></p> | 4 <p>It seems like you're only able to export invoices and your list of projects + clients via self-serve. There doesn't seem to be any easy way to export your tasks & task content. However, this may be doable via Paymo's API.</p> |
