| Functionality | 9 <p>GoCo offers all of the functionality that most small to medium companies will need, though it lacks some more advanced functionality that more sophisticated companies might expect. Sophisticated payroll functionality, an integrated applicant tracking system, and managing benefits are a few examples of functions that users can expect from GoCo. For larger companies, however, users may expect more, such as managing hardware and software access (which is on GoCo's roadmap).</p> | 6 <p>Zoho offers a wide range of features, covering basics along with more advanced functionality like compensation management, 360 performance review, and more at a very low cost.</p><p><span style="color: rgb(0, 0, 0);">While Zoho offers plenty of functionality, many features feel underdeveloped, with poor usability limiting their overall effectiveness.</span></p> |
| Ease of Use | 5 <p>GoCo is reasonably easy to understand and use, though it does require some getting used to - we think that an average startup employee might require up to half a day and some guidance to proficiently use all key functionalities of the product. While the layout makes it easy to navigate to a desired page, we found that there were times where specific settings were not always where we expected them. For example, if you wanted to adjust permissions for who could view a specific performance review, this cannot be done when creating the performance review - instead, this needs to be set in the permissions app.</p> | 1 <p>We found trying to use Zoho to be a difficult process. We found that undertaking a simple task, such as adding different employee location options, involved visiting multiple different potential locations where this functionality may have sat before finding the correct location. We predict that it would take an average SMB employee a number of days to be able to proficiently use the product.</p> |
| Look and feel | 8 <p>GoCo is visually appealing - the collapsing/expanding sidebar enables users to view more information on their screen, without compromising functionality. Pages are fast to load.</p> | 4 <p>Zoho has a visually acceptable layout, and web pages load reasonably fast.</p> |
| Customisability | 7 <p>GoCo provides users with a high degree of customisability. users are able to customise most aspects of their workflow, from specific workflow automations, to which reports they would like to generate.</p><p>While the ability to customise is far-reaching, however, we found that the ease with which users can select specific groups for a policy to apply to lets it down. Users are unable to select 'groups' for a workflow to apply,your to, instead having to select either all employees or specific employees. This not only means that selecting employees takes longer (even though you can filter employees by groups when selecting them), but it also means that selected employees becomes a static list, rather than dynamically following changes in your business.</p> | 8 <p>Zoho offers a reasonably high degree of customisability. Adding custom fields for employee information, editing performance review templates, and create automated workflows are all functions which Zoho offers.</p> |
| Ease of Setup | 4 <p>GoCO does not offer a self-serve free trial and purchasing requires talking to sales. It takes 10-30mins to complete basic setup (entering company information and adding employees). Fully customizing and setting up the platform can be done within the week. Customization and setting up is simple enough to complete without help from an expert and more complicated processes can be done with help from the help center.</p> | 9 <p>Zoho provides a 30-day free trial which does not require users to contact sales before accessing the free trial. Fully customizing and setting up the platform takes 1-2 business days.</p> |
| Customer Support | 7 <p>GoCo provides all users with a dedicated client success manager, client success specialists, and a dedicated support team who are able to offer HR support to clients. The combination of these provisions mean that users should feel incredibly well supported when using GoCo. GoCo also provide client success analysts who are on hand to support employees, meaning that your employees will also feel well supported.</p><p>We found that customer support was generally quickly to respond to questions (<1 hour), although the lack of a live chat is disappointing for a product with this level of customer support. Users instead either need to call or email customer support. For customers outside the US, calling support requires contacting an American phone number during American hours of operation.</p> | 1 <p>We were disappointed by Zoho's customer support options. A lack of a live chat, and slow response times (>0.5 business day) mean that most support is obtained via the support page on the website. This support page is difficult to navigate and often contains information that does not match to the specific look of the software - we found, for example, that recently posted explanatory YouTube videos did not accurately represent the software.</p> |
| Integratability | 7 <p>GoCo offers pre-built integrations with most relevant third party products (such as google and outlook calendars), however it lacks integrations with some popular third party products such as Lattice and Ravio, which some users might look for.</p> | 5 <p>While Zapier lacks pre-built integrations with some of the most important third party products (such as Slack or Jira), it does provide an open API allowing users to build their own integrations where necessary.</p> |
| Ease of Migration | 6 <p><span style="background-color: rgb(248, 248, 248); color: rgb(29, 28, 29);">GoCo allows for the exporting of key data via reports (which can either be from templates, or be custom made). Its selection of pre-built integrations also allows users to export data to these third party apps, such as payroll data to Xero. Its inability to export data via an API holds it back, however.</span></p> | 8 <p>Zoho has powerful data export options. In addition to picking from a range of predetermined reports, users can customise data exports to extract the insights that they are looking for.</p> |
