In comparing these conversation intelligence platforms, Gong Core emerges as the significantly more mature and reliable solution. It's better suited for established sales organizations with data-driven cultures and enterprise-level customers, offering superior functionality, ease of use, and visual presentation. While Goodmeetings shows strength in data exportability and matches Gong in customization options, it struggles with basic functionality and user experience. Gong Core is the clear choice for organizations prioritizing reliable performance and intuitive user experience, while Goodmeetings might appeal to teams with specific data export requirements who are willing to work through its implementation challenges.
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Gong vs Goodmeetings - Comparison 2025
Gong vs. Goodmeetings
Last updated on
Reviewed by Paddy Stobbs
Stackfix Co-Founder & CEO
Advantages of Gong
Gong Core is significantly more intuitive and user-friendly than Goodmeetings
Gong Core offers superior functionality and reliability compared to Goodmeetings
Gong Core delivers superior visual presentation and performance compared to Goodmeetings
Advantages of Goodmeetings
Goodmeetings matches Gong Core in customization capabilities
Gong is best for
- Businesses with mature enterprise sales teams and expert RevOps seeking data-driven performance improvement
- Who need to scale best practices across teams through systematic coaching
- And/or who need data-driven forecasting and early risk detection in complex deals
Goodmeetings is best for
- E-learning, Insurtech, SaaS and IT Services businesses with high-volume sales teams seeking highly customized conversation intelligence.
- Who are comfortable building p custom sales playbooks from scratch rather than using pre-built frameworks
- And/or who need flexible export options for meeting recordings and AI insights
Gong is less good for
- Businesses without a data-driven sales culture or expert RevOps team will struggle to maximize value
- Businesses with limited technical resources, as setup requires significant RevOps expertise and professional services support
- Who need broad CRM integration options beyond Salesforce and Hubspot
- And/or who need top-of-funnel prospecting and outreach capabilities
Goodmeetings is less good for
- Businesses needing an out-of-the-box solution with pre-built sales frameworks and quick insights
- Who need quick technical support, as response times can stretch to days and help is limited to YouTube videos
- And/or who need real-time conversation analysis like monologue warnings or battle cards during calls
Gallery
Gong 
Goodmeetings
Pricing, features & ratings
 Goodmeetings Starting at $70user / month Billed monthly |
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| Stackfix Verdict | ||
|---|---|---|
| Functionality | 8 <p>Gong does a great job of capturing data, and anchoring it in business context. Understanding customers and revenue goes beyond simply tracking activity and into following the pipeline via customers' business priorities. You can seamlessly offer and request feedback and coaching on customer meetings and sync forecast updates in both directions with your CRM.</p> | 4 <p>On our trial account we could not view past or upcoming events from our linked calendar in the Goodmeetings platform. You can't query the AI <em>ad hoc</em> - you need to update the configuration of the insights widgets and then re-run the insights</p> |
| Ease of Use | 9 <p>Following a good setup, the platform is intuitive to use - for recording and reviewing calls, manual and AI-driven feedback, providing coaching and popup battlecards triggered by words/phrases that matter to your organisation.</p> | 4 <p>We understand that Goodmeetings' ethos is to help you build the customization. Still, we would like to drill into the insights without the need for product training, and we found it difficult to navigate between Pitch Report, Client Report, Meeting Report and Autofill.</p> |
| Look and feel | 8 <p>There is a lot of information on screen at any time, but the layout never feels heavy or busy. Loading new views is quick.</p> | 3 <p>We found the layout of the interface to be not intuitive. For a conversation intelligence platform we would like to see the meetings easily accessible from the Home screen, rather than Billing info, for example.</p> |
| Customisability | 10 <p>You can customize most of the platform to be relevant to your organization's processes, CRM set-up and business context.</p> | 9 <p>The product seems ready for customization as a collaborative effort with the Goodmeetings team. Of the customizable insights, only the Pitch report comes with a pre-built configuration (Call opening, Agenda Setting, Client Sentiment and Engagement, Objection Handling, Client Questions, Closing and Next Steps) with a note on Client Intent to Convert, and an overall meeting score. The Meeting Report and 'Autofill' sections come blank, for you to customize by building out the AI prompts.</p> |
| Ease of Setup | 2 <p>Realistically you will need expert help from your in-house RevOps experts and from Gong's professional services team to get up and running. While they state 2 hours to start, it's likely to take some days / weeks to hone the experience perfectly to the needs of a serious sales team. Especially given role hierarchies and permissions across different levels of the organisation.</p> | 4 <p>We created a trial account without friction and without needing to enter payment details, but there were some bugs in connecting to the calendar. There's potential to customize to your own sales organization's way of working but that comes at the cost of early functionality upon set-up.</p> |
| Customer Support | 5 <p>In most cases, it would be Admin users (typically RevOps team members) who would contact Gong for support. We would expect most organisations to have their own internal training for managers and reps. We have not tested the tech support directly.</p> | 1 <p>Unfortunately, technical questions went unanswered for days. The online help is a knowledge base of YouTube videos that may be informative, but are not helpful in answering specific 'how to' type questions.</p> |
| Integratability | 6 <p>Other platforms offer more integration options for CRMs, which is the key driver here. That said, sales organizations using Gong would typically be using Salesforce or Hubspot, which are covered.</p> | 3 <p>CRM and Slack Integrations (which could be considered core for revenue platforms) are sold as an add-on, and are limited in breadth. We understand there are dialer integrations but have not seen a list of which are available.</p> |
| Ease of Migration | 6 <p>You can share and download meeting recordings, and download transcripts and insights.</p> | 8 <p>There is functionality to trim and share meeting recordings, and you can export transcripts and AI insights in .pdf, .docx and .csv formats.</p> |
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