| Functionality | 8 <p>Grain is well-rounded, offering all the functionality you'd expect from an AI notetaker. It simplifies managing your team, upcoming meetings, summary templates, playback, finding and organizing meeting information, and sharing with participants and team members. Every feature is carefully chosen, with no unnecessary functionality added.</p><p>The only notable missing feature is insights spanning multiple meetings.</p> | 6 <p>It has most of the common AI notetaker functionalities for recording meetings and generating customisable AI notes, along with bilingual transcription and translation. However, during testing, we found it lacks reliable insights across multiple meetings, as the AI assistant struggled with basic questions when asked to summarise several meetings.</p> |
| Ease of Use | 9 <p>Setting up with Grain is extremely easy, and its core functionality is intuitive. Users can choose how deeply they want to engage with the platform. If they stick to the core features, they won’t be overwhelmed by additional functionality, as advanced features are typically well-hidden in settings and can be accessed only when needed.</p> | 6 <p>Setting up and transcribing is easy, with buttons on the home page for instant recording, file uploads, online meetings, and screen recording. Within meetings, there are quick-send options for sharing notes to integrations. Overall, the general functionalities are straightforward and easy to use.</p> |
| Look and feel | 9 <p>Grain is exceptionally polished, offering rich functionality without overwhelming the interface with unnecessary detail. Finding what you need is easy thanks to its powerful search. Within meetings, you can view the recording and notes in three templates, each designed for:</p><ul><li>Reviewing calls and coaching</li><li>Navigating and searching calls</li><li>Creating clips</li></ul><p>There’s a good balance between quick-access features and more advanced settings, with only essential elements displayed on the page. Even the AI assistant is tucked behind a button that opens a pop-up when pressed, keeping the interface streamlined overall.</p> | 6 <p>The interface is modern and tidy, with meetings displayed in a compact view on the dashboard, providing a clear overview. There are a few visual bugs, such as components overflowing from their container and red underlines for correctly spelled words in the transcript. The AI assistant is hidden behind an icon and pops out when needed, while the sidebar hides when not in use. The app makes good use of space, displaying notes in a large area to minimise scrolling.</p> |
| Customisability | 9 <p>Grain is highly customizable at every stage, including:</p><ul><li>Fully editable transcripts, both in text and speakers.</li><li>Notes that can be regenerated with a different template, and the ability to create custom templates. AI assistant answers can be added to notes and templates with a single click.</li><li>Comments can be left on notes, and highlights can be created, with both displayed separately.</li><li>Clips can be merged into stories, and meetings can be grouped into playlists.</li><li>Tags can be added to meetings, and custom trackers set up to track specific topics—by both single words and multi-word phrases.</li><li>Custom words can be added for improved recognition in transcripts.</li></ul> | 5 <p>You can use your own templates for summaries, but there is limited customisation for who the meetings should be automatically sent to, and for the meeting bot, particularly in terms of which meetings it should auto-join.</p> |
| Ease of Setup | 8 <p>Self-serve, no sales calls. Handful of note templates with guided input creation for sections. Basic setup takes 10-15 minutes. Advanced workflows via Zapier take 30-40 minutes because there is a rich library of predefined templates.</p> | 6 <p>Self-serve for basic tiers; enterprise setup requires booking demos. Comes with nearly 30 note templates, customizable but without guided input boxes. Basic setup takes 10-15 minutes. Advanced workflows require Zapier but lack a rich library of Zapier templates, taking 1-2 hours.</p> |
| Customer Support | 8 <p>You can book a live demo, and there’s a Guides & Resources page with over 100 articles.</p><p>Additionally, in-app chat support is available, with human agents typically responding within a few minutes.</p> | 4 <p>It has a help centre with a wide range of self-help articles and a short introductory video. There is no AI agent for answering questions, and to contact support, you must submit a form. Responses are typically provided within 24 hours.</p> |
| Integratability | 9 <p>Grain integrates with most major software and offers ready-made, tested Zapier templates for Notion, Google Drive, Cardinal, Trello, and others.</p><p>The app features a native "Deals" section that lets you track deal status, risks, and momentum in one place when connected to HubSpot.</p><p>Recordings, transcripts, notes, and meeting metadata can also be integrated with any platform via the Grain API.</p> | 8 <p>It integrates with 20+ major software platforms for CRMs, collaboration, storage, and more. Additionally, it offers native iOS and Android apps, as well as a Chrome extension.</p> |
| Ease of Migration | 10 <p>Meeting recaps can be automatically shared with workspace members, participants from your team domain(s) or all meeting participants.</p><p>Individual meetings can be shared via a link, with access revocable at any time. You can also include a description and start the meeting at a selected timestamp.</p><p>Clips from the meeting can be added to a story and shared together. Additionally, there’s an option to copy the embed iframe. The meeting recording can be downloaded, and the transcript can be exported in .pdf, .srt, .vtt, or .docx format.</p> | 8 <p>Meetings can be shared via a link with access controls, including options for public sharing or password protection. It also offers quick send options to export to documents (e.g., Notion, Google Docs), CRMs, messaging platforms (e.g., Slack, Microsoft Teams), and cloud storage services (e.g., Google Drive, Dropbox).</p> |
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