| Functionality | 6 <p>Granola is a very simple AI notetaker that doesn't offer much beyond transcribing and summarizing meetings. But the fact that it doesn't join your calls is a 'feature' that we - and many users - highly value.</p> | 6 <p>It has most of the common AI notetaker functionalities for recording meetings and generating customisable AI notes, along with bilingual transcription and translation. However, during testing, we found it lacks reliable insights across multiple meetings, as the AI assistant struggled with basic questions when asked to summarise several meetings.</p> |
| Ease of Use | 9 <p>Granola was incredibly easy to set up. We loved the handy pop-up that appears when joining calls. No bots join the call—just press "Take Notes" and it handles the rest.</p> | 6 <p>Setting up and transcribing is easy, with buttons on the home page for instant recording, file uploads, online meetings, and screen recording. Within meetings, there are quick-send options for sharing notes to integrations. Overall, the general functionalities are straightforward and easy to use.</p> |
| Look and feel | 9 <p>Granola's minimalist aesthetic is visually appealing, and it has a lightning fast load time.</p> | 6 <p>The interface is modern and tidy, with meetings displayed in a compact view on the dashboard, providing a clear overview. There are a few visual bugs, such as components overflowing from their container and red underlines for correctly spelled words in the transcript. The AI assistant is hidden behind an icon and pops out when needed, while the sidebar hides when not in use. The app makes good use of space, displaying notes in a large area to minimise scrolling.</p> |
| Customisability | 5 <p>Meeting notes are fully editable, with nearly 30 templates to choose from—or you can create your own. Granola does a solid job of understanding the meeting content and automatically tailoring the summary with its “Auto” template.</p> | 5 <p>You can use your own templates for summaries, but there is limited customisation for who the meetings should be automatically sent to, and for the meeting bot, particularly in terms of which meetings it should auto-join.</p> |
| Ease of Setup | 8 <p>Self-serve, no sales calls. Provides nearly 30 editable note templates with guided input boxes for customization. Basic setup takes 10-15 minutes. No advanced workflows supported, no Zapier templates or native builder.</p> | 6 <p>Self-serve for basic tiers; enterprise setup requires booking demos. Comes with nearly 30 note templates, customizable but without guided input boxes. Basic setup takes 10-15 minutes. Advanced workflows require Zapier but lack a rich library of Zapier templates, taking 1-2 hours.</p> |
| Customer Support | 5 <p>They currently have limited support available. Their help page is built on Notion, and you can contact them via email for inquiries.</p> | 4 <p>It has a help centre with a wide range of self-help articles and a short introductory video. There is no AI agent for answering questions, and to contact support, you must submit a form. Responses are typically provided within 24 hours.</p> |
| Integratability | 2 <p>Natively integrates with Slack, HubSpot, and Affinity, but its major drawback is the lack of a Zapier integration. While many AI notetakers compensate for limited native integrations with Zapier, Granola doesn't, leaving fewer options for connecting with other tools. In most cases, you're left with emailing, copying notes, or posting them to Slack.</p> | 8 <p>It integrates with 20+ major software platforms for CRMs, collaboration, storage, and more. Additionally, it offers native iOS and Android apps, as well as a Chrome extension.</p> |
| Ease of Migration | 6 <p>Easily export transcripts and meeting notes with a single click via link, email, or Slack.</p> | 8 <p>Meetings can be shared via a link with access controls, including options for public sharing or password protection. It also offers quick send options to export to documents (e.g., Notion, Google Docs), CRMs, messaging platforms (e.g., Slack, Microsoft Teams), and cloud storage services (e.g., Google Drive, Dropbox).</p> |
