| Functionality | 9 <p>Greenhouse is a legacy, heavyweight ATS that offers all functionality that most companies, including enterprises will need.</p><p>The only features missing are the more delightful touches for candidate experience (e.g. allowing candidates to upload a video on their application form) or granular reporting functionality offered by newer ATS, such as Teamtailor and Ashby.</p> | 4 <p>Hiring tool offers little ATS functionality. It lacks basic integration features with external job boards (e.g. LinkedIn), E-sign contract software or external assessment software (e.g. Test Gorilla). Hiring tool's ATS functions are also minimal. It lacks CV parsing, analytics/reporting and email automation functionality.</p><p>This being said, the email integration (via Gmail and Microsoft Outlook) allows businesses to send emails to candidates efficiently, without leaving the Hiring tool website.</p><p>Hiring tool's AI candidate scoring function also provides some time-saving benefits to employers with too many application forms to review manually. However, this is not the kind of employer that the rest of the Hiring tool product is aimed at.</p> |
| Ease of Use | 3 <p>Users we've interviewed (and ourselves) find Greenhouse very complex, and difficult to locate key information. There are too many buttons to click to do something, so everything takes longer than it needs to.</p><p>Teams need to invest significant upfront time for training to fully utilize Greenhouse. </p> | 10 <p>Its simplicity and intuitive architecture removes the need for a steep learning curve and instead creates a seamless UX. <span style="color: rgb(0, 0, 0); background-color: transparent;">An average SMB employee would require more than 30 minutes and no guidance to master the product.</span></p> |
| Look and feel | 5 <p>We find Greenhouse visually acceptable but looks a bit tired/ dated both in its internal and external facing elements.</p> | 7 <p>Hiring tool has a modern and sleek feel. Fast loading times produce a seamless UX. All drag and drop features work well and sync quickly across users.</p><p>At times, however, Hiring tool's UI can look plain, simplistic and unfinished.</p> |
| Customisability | 8 <p>Greenhouse offers high customizability. Users can customize fields, dashboards, alerts, scorecards, and even use custom CSS for external elements. </p> | 6 <p>Hiring tool lacks the more granular customisations available with its heavyweight ATS counterparts. For example, you can't add interview templates, delay emails to candidates or add a video introduction to job application forms. However, most standard customisations are available. For example, you can add team members to help hire for a specific role and you can customise application forms (e.g. with screening questions) and interview pipelines.</p> |
| Ease of Setup | 4 <p>Greenhouse does not offer a free trial and purchasing requires you to talk to sales. Due to Greenhouse's unintuitive user interface, it takes 30-60 mins to complete basic setup. Fully customizing key features takes approximately a week.</p> | 10 <p>Hiring tool offers a free plan that doesn't require you to talk to sales. Purchasing also doesn't require you to talk to sales. Hiring tool's simplicity and intuitive user interface allows users to complete basic setup <10mins. Fully customizing key features is also very simple and takes approximately 1 business day.</p> |
| Customer Support | 6 <p>While we haven't been able to test this ourselves, users we've interviewed report that it takes longer for the support team to respond compared to competitors such as Lever and Workable.</p> | 10 <p>Hiring Tool's founder mans live chat support himself, guaranteeing almost instant and helpful responses. The founder is also very hands-on, and happy to go above and beyond to work together to find a solution to any problem, including quickly developing custom features for teams. </p><p><span style="color: rgb(0, 0, 0);">Hiring tool's self-service materials are not extensive, but given the intuitive nature of the UI, more self-service materials would not be necessary.</span></p> |
| Integratability | 10 <p>With 450 pre-built integrations with third-party tools and an open API, Greenhouse definitely has one of the richest integration ecosystem out of ATS's we've come across. It integrates with most HRIS's, screening and collaboration tools.</p> | 1 <p>Hiring tool has no integration aside from email functionality (via Gmail and Microsoft Outlook) and background checks (via Zinc Work).</p><p>The lack of job board integration makes it difficult to advertise positions and costs employers time - should they wish to manually upload adverts to job boards.</p> |
| Ease of Migration | 6 <p>We've found the reporting module of Greenhouse lacks flexibility and is not user-friendly. Exporting crucial candidate information, such as DE&I attributes, poses a challenge. Changes made to interview stages during the hiring process can also complicate data exports.</p> | 2 <p>Hiring tool produces no self-serve analytics. However, with the Enterprise plan (custom pricing > $150), a personalised interface displaying metrics of your choosing can be developed with the Hiring tool team.</p> |
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